Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
958 ServiceNow IT Service Management Reviews
ServiceNow is a tool for future with addition of latest AI models in it.
It started as a ticketing tool and has now become a tool for various purposes, from maintaining our assets to ordering multiple services with a single click, which can be tracked under a single portal.
It also helps you maintain and track your tickets in your mobile app. Review collected by and hosted on G2.com.
There is nothing to dislike about ServiceNow. It is growing every day. They are coming up with their bug solutions in every new release.
The new ServiceNow version has bugs when it is released but it is fixed by providing us patches in few months. Review collected by and hosted on G2.com.
All actions and requests being accessible by all parties in an organization. Very organized and easy to use( once trained, lol)
I enjoy being able to document and log all incidents, change requests, and requests in one web portal, while being able to create custom dashboards and metrics. Review collected by and hosted on G2.com.
It is such a huge platform so it takes a while to get used to all the bells and whistles. User training is a must for all departments to utilize the platform to its full potential.
This is beast of a platform, but in a good way. Review collected by and hosted on G2.com.
We use ServiceNow throughout our organization to power workflows that automate processes that we do over and over. This frees up time and creates greater consistency in our work outputs. A great example is how we've automated onboarding our call center teams. ServiceNow workflows automate and orchestrate provisioning licenses and creating user accounts. Review collected by and hosted on G2.com.
ServiceNow is constantly innovating and announcing new features, but makes it very hard to know whether or not those features are included in your existing licensing. This makes it hard to get excited about the new features cuz you never know if there's something you're going to be able to really use or if it's something where you're going to have to spend a bunch of capital to license it for the business Review collected by and hosted on G2.com.
Easy with which ITSM can be managed using ServiceNow.
RPA and Now Assist makes the job of support personnel effective and less time consuming. Review collected by and hosted on G2.com.
the ever increasing license cost. The pricing of bundled plugins need to be varied across the features and need urgent competitive re pricing.
Customer support for custom apps need to be enhanced. Review collected by and hosted on G2.com.
ITSM (as you well know) is a collection of framework workflows. The how leaves some room for interpretation / implementation creativity. A good idea in one workflow may cause confusion in other workflows as the understand of the workflows evolve. Using ServiceNow IT Service Management gives a holistic approach to IT Service Management in a way that allows you to focus on the what and value of ITSM v. getting bogged down in the philisophical aspects of the how. Review collected by and hosted on G2.com.
NA. I see their approach as great. The workflows are scalable and interact without the often glitchy issues many products reliant on 3rd party add-ons have. Review collected by and hosted on G2.com.
After using several other products, moving to ServiceNow IT Service Management has made life so much easier! It is setup with ITIL best practices in mind. And there are so many ways to get things done - it all depends on your comfort level with configuring or customizing. Review collected by and hosted on G2.com.
Sometimes having multiple ways of doing things can create a process issue with our users. Each administrator of the system has their own way of getting things done and all of us help our users get their work done. Sometimes this creates confusion for our users. Review collected by and hosted on G2.com.
here in ServiceNow Note tab in resolution page was very much helpful we can share here our work notes and requirement with customent it will be available with request number permenently so in future some one can also refer the same. also best thing is we can configure workflow as per ITIL standerds and set custom alerts. Review collected by and hosted on G2.com.
some tooltips need to share regularly to ServiceNow user acording to his role. what happen in current senairio Servicenow having somuch features but as we are busy in day to day task not exploring more. using this flash tooltips we can lern small things regularly and it's impect to effective utilysation of servicenow. Review collected by and hosted on G2.com.
erviceNow IT Service Management - ITSM, one of the commonly used cloud-based solutions designed and crafted to automate IT services, smoothening the workflows and boost efficiency. It assists the businesses manage IT incidents, service requests, changes and problems in an organized and structured way. ServiceNow ITSM assist businesses to lower the operation timings, improve service delivery that boost the (UX) user experience and functioning of the user or present mates in the business. Review collected by and hosted on G2.com.
No dislike yet found to mention so far as it is really useful. Review collected by and hosted on G2.com.
I like that it is configurable to your situation and not a process you have to be locked into Review collected by and hosted on G2.com.
Getting the Service now team to do the actual configurations. I am actually here as a Change Manager to get insight to do the configurations myself since getting these items done are almost impossible. I am hoping that it is easy to pickup and gain insight so that the Service now team on my account will allow me to move forward. Review collected by and hosted on G2.com.
ServiceNow IT Service Management ITSM is very easy to use. The UI is so simple. And the tasks such as Incident management, Problem record creation etc can be done in simple steps. And also by integrating this with the share point I am able to get the insights, trends. Review collected by and hosted on G2.com.
Integrating ServiceNow ITSM with other applications like Nexthink and Kore AI is challenging and complex. Also, sometimes it's difficult to understand, navigate, and stay up to date with all the available functionalities. Review collected by and hosted on G2.com.
