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- BMC Helix ITSM-vs-ServiceNow IT Service Management
Compare BMC Helix ITSM and ServiceNow IT Service Management 
This software can be configured to do just about anything and is used in many very successful companies.
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
I Service Management Help Companies To improve and control Workflow between Team
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
This software can be configured to do just about anything and is used in many very successful companies.
I Service Management Help Companies To improve and control Workflow between Team
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
