Video Reviews
ServiceNow IT Service Management Review
A ticketing system for our staff
Good Centralized ticketing system
1,018 ServiceNow IT Service Management Reviews
Service now tool is very easy to use and helps to track all the issues. I like bestin Service now is drop down cotent for finalizing the issue such as 'Incident, change request, enhancement, service request'. i am using the Servicenow from the past 4 years and it is best tracking tool. Review collected by and hosted on G2.com.
After using this tool from a long time i felt that for checking all the tickets the page can be load more faster other than this i am happy to use the tool. Review collected by and hosted on G2.com.
The separation of SLA And bins from agent to agent Review collected by and hosted on G2.com.
The colour pattern of the software, it looks like an old software Review collected by and hosted on G2.com.
All of the ITSM modules come with many options which makes configuration easy. When trying to stay out of box, it’s helpful to have options built in so you don’t have to customize Review collected by and hosted on G2.com.
I think we need more ways to build out SLAs, metrics, and correlate the different ITSM modules together in a workspace to see what’s happening across the board. Review collected by and hosted on G2.com.
In my organisation, we use the Service Now application for daily tickets and incidents, which is user-friendly. But try to be specific: Here is the one major factor I liked the most.
Self-Service Portal: This acctually reduces the IT team’s workload and improves user satisfaction. Review collected by and hosted on G2.com.
The only thing I dislike about service now is its high cost. ServiceNow can be expensive, especially for smaller organizations. Review collected by and hosted on G2.com.
ServiceNow is always better than others ITSM tools, it is easy to implement and user friendly. We can easily manage all type of request and ticket as well as Knowledge based article of our organisation. The best thing we can export all reports and analyse easily. We can easily implement as per our requirement for approval based request, change management as well as chat features also available. Review collected by and hosted on G2.com.
I didn't think any demerit in ServiceNow tools. Review collected by and hosted on G2.com.
The ability to tie in multiple areas of a business Review collected by and hosted on G2.com.
If you aren't utilizing multiple products from service now it will be more difficult to gain the "single pane of glass" experience that Service now is famous for, Review collected by and hosted on G2.com.
Constant updates.
Great documentation.
Wizard installs/implementation.
Integration work is getting easier Review collected by and hosted on G2.com.
Customer support is poor. Support team tends to cut and paste answers you are already able to find online. Requires use of partner or own work to get answers. Review collected by and hosted on G2.com.
I like that Servicenow ITSM provides a structured and efficient way to handle and document incidents. Review collected by and hosted on G2.com.
Some areas could still be improved, for example there could be even better ways to make sure that everything is remembered during incident handling, so a better playbook would be appreciated. Review collected by and hosted on G2.com.
The platform is extremely easy to use.
It's helped us streamline our customer support for our internal users, who utilize the system every day. There are more features available than we've been able to fully implement in our short time with the system. We continue to work towards that goal. Review collected by and hosted on G2.com.
I struggle to think of anything in particular I don't like about the system.
There are so many resources available to answer any questions that you may have. Review collected by and hosted on G2.com.
