2,585 ServiceNow AI Platform Reviews
The ease of use with regards to designing solutions to problems using the various forms and modules available to personalize them to your particular needs. Review collected by and hosted on G2.com.
The compatibility and knowledge needs to incorporate externally managed systems with ServiceNow ITSM in order to help automate particular solutions. With the more recent releases, the focus on knowledge of Glide to accomplish this has been cut down and more focused on the actual vision of what you'd like to be done. Review collected by and hosted on G2.com.
I would like more this feature in servicenow because
1. It makes developer life easy due to Low-Code and drag & drop features.
2. None technical user( none developer) can easly use this application.
3. It allow us to create Visual workflow.
4. It encurages business users to create Custome Applications without coding.
5. Business User easly can create workspaces.
6.Its is a encouraging users to make work life easy and more productive, scallable with accuracy..
7. We have lot features to use... Becasue i have recently completed one of project and create custome applications as well as Service Portal and Customer is very impressed with that solutions because it was developed and delivered under estimated time period.
8. It is helpfull for Integrations as well. Review collected by and hosted on G2.com.
There is no more disadvantages I observed in App Engine Studio. But i feel some.
1. If we will migrating more data then it might accure issues.
2.Its restricting creation of global application just allowing custom scoped applications.
3. As per my experiance i faced little bit navigation confusions. Review collected by and hosted on G2.com.
The most helpful aspect of ServiceNow IT Service Management at our organization is our ability to track and document changes and associate them with Problems. In a hospital setting, it is very vital that we are aware of all of the changes that may impact our patients. By using the Change control process, we are able to have change meetings to make all of our staff aware of anything that may impact business. Review collected by and hosted on G2.com.
The least helpful about IT Service Management would be our limited ability to associate problems to incidents. Review collected by and hosted on G2.com.
When you get to a certain size, it's ServiceNow or suffer. ITAM is a great product that can bring tremendous value...to those that understand ITAM, it's idiosyncrasies, challenges and benefits Review collected by and hosted on G2.com.
ServiceNow has the same problem of any ITAM solution and can't solve the basic data management, data governance problems that plague all other products. The people/process/ownership issue. Also, can you PLEASE....PLEASE release a DMTF Common information Model style schema that defines what every field/attribute is supposed to be used for?? That's what the industry has been dying for and Now have not risen to the occasion with this basic request. :-)
I'll even make it easy for you here's the HTML version of the schema to give you an idea:
https://schemas.dmtf.org/wbem/cim-html/2.55.0/
Just...PLEASE...do that. Or just copy it like BMC did. The OEMs created it. Why reinvent the wheel? Review collected by and hosted on G2.com.
ServiceNow is a tool for future with addition of latest AI models in it.
It started as a ticketing tool and has now become a tool for various purposes, from maintaining our assets to ordering multiple services with a single click, which can be tracked under a single portal.
It also helps you maintain and track your tickets in your mobile app. Review collected by and hosted on G2.com.
There is nothing to dislike about ServiceNow. It is growing every day. They are coming up with their bug solutions in every new release.
The new ServiceNow version has bugs when it is released but it is fixed by providing us patches in few months. Review collected by and hosted on G2.com.
This application allows for recording of tickets into a database that provides easy reporting, trending, and easy historical records gathering for inspection purposes. The agent adaption phase is a bit difficult, as the power behind this application garners a fair learning curve. But once you get the IT team(s) on board, there is so much capability. The ITSM application has been a staple of our IT department and my dream is to try to bring the rest of our company together with the other ServiceNow applications. Review collected by and hosted on G2.com.
The Now platform is somewhat scary to first time users and the “newer” workspaces provide the ability to circumvent UI policies to mandate specific date. This, however is easily rectified by implementing data policies in lieu of UI policies. Review collected by and hosted on G2.com.
All actions and requests being accessible by all parties in an organization. Very organized and easy to use( once trained, lol)
I enjoy being able to document and log all incidents, change requests, and requests in one web portal, while being able to create custom dashboards and metrics. Review collected by and hosted on G2.com.
It is such a huge platform so it takes a while to get used to all the bells and whistles. User training is a must for all departments to utilize the platform to its full potential.
This is beast of a platform, but in a good way. Review collected by and hosted on G2.com.
Seamless integration from idea to demand to project. With one click you take over all your planning details such as cost, benefit and resource plans, risks and the business plan.
Portfolio manager can get a complete overview of anything that is being planned or executed, and can show it on a roadmap to discuss with stakeholders. This is a game changer for IT where often projects need to compete for resources and funding.
The project Management tool is easy to use for any project manager, while many people are new to the discipline of demand management may need to understand the purpose and best practices before they can take advantage of it. Review collected by and hosted on G2.com.
If you are not on the latest release you will suffer from two different UIs. There are some minor bugs still but they don't stop you from working. It is hard for novices to cope with having a backend view and a workspace view. Review collected by and hosted on G2.com.
Since we started implementing Software Asset Management in our organization, we have been able to better manage our software licenses and contracts and realize the amount of duplication and waste we can eliminate by looking at where the software is being used. With all the new efforts to root out waste in the government, this product allows us to better communicate how we are contributing to these efforts. Thanks to the new features that have been added to this product, we have significantly reduced the amount of time it takes to enter data by leveraging multiple integrations with our other systems while, at the same time, reducing the possibility of errors from manually updating data. Review collected by and hosted on G2.com.
To achieve the most benefit out of this product, there is a large learning curve for users to enter and manage data, which took a lot of time to overcome. Review collected by and hosted on G2.com.
We use ServiceNow throughout our organization to power workflows that automate processes that we do over and over. This frees up time and creates greater consistency in our work outputs. A great example is how we've automated onboarding our call center teams. ServiceNow workflows automate and orchestrate provisioning licenses and creating user accounts. Review collected by and hosted on G2.com.
ServiceNow is constantly innovating and announcing new features, but makes it very hard to know whether or not those features are included in your existing licensing. This makes it hard to get excited about the new features cuz you never know if there's something you're going to be able to really use or if it's something where you're going to have to spend a bunch of capital to license it for the business Review collected by and hosted on G2.com.
