ServiceNow IT Service Management Pricing Overview

I found it more intuitive to navigate than others, as a non-CS person. Review collected by and hosted on G2.com.

It's definitely a premium solution with a price to match, but that's not really a dislike. I'm just filling in this mandatory field word count. Review collected by and hosted on G2.com.

-Excellent community support and tons of online resources, if you can find time to consume them all

-Good support Review collected by and hosted on G2.com.

-Great, big learning curve.

-It is ugly.

-They claim it is "no code," but get ready for big mental gymnastics to get everything wired up correctly.

-Good luck getting anything done with a third party--and good luck with that, too.

-Requires one or more physical (or virtual) MID servers.

-You need someone in leadership who understands how ServiceNow is built, because it's like the wild west.

-Good luck trying to implement their boilerplate solutions without at least one subject matter expert and one backup person for each major ServiceNow component.

-There are no visual resources to help teams understand the building blocks and how they work together.

-Like anything else, people and communication will be the hardest part of any implementation. Review collected by and hosted on G2.com.