CloudTalk Features

Based on 196 CloudTalk reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.

As reported in 110 CloudTalk reviews. Enables users to place video calls over the internet.

Based on 128 CloudTalk reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet.

Enables users to share screens over the internet. 102 reviewers of CloudTalk have provided feedback on this feature.

Based on 117 CloudTalk reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.

Based on 131 CloudTalk reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Based on 130 CloudTalk reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.

Based on 123 CloudTalk reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Based on 176 CloudTalk reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.

Based on 128 CloudTalk reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.

Based on 143 CloudTalk reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice.

Based on 153 CloudTalk reviews and verified by the G2 Product R&D team. Requires users download the software on its own.

As reported in 329 CloudTalk reviews. Records calls for future reference.

Based on 266 CloudTalk reviews. Generates an area code local to where the user is calling to increase likelihood of pick-up.

Based on 291 CloudTalk reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

Gathers contacts from integrated tools, allowing users to call with one click. 311 reviewers of CloudTalk have provided feedback on this feature.

Based on 287 CloudTalk reviews. Retains a log of extraneous contact information such as timezone and contact engagement.

As reported in 264 CloudTalk reviews. Finds and opens saved contact information for reference at the time of a new call.

As reported in 276 CloudTalk reviews. Allows users to denote which contacts they believe are prospective customers.

Allows users to take notes during or after the call for future reference. This feature was mentioned in 289 CloudTalk reviews.

Based on 281 CloudTalk reviews. Delivers users a daily summary of activity.

As reported in 260 CloudTalk reviews. Sends automated voicemails to prospective clients who fail to answer.

Sends automated emails to increase engagement with prospective clients. This feature was mentioned in 225 CloudTalk reviews.

Based on 229 CloudTalk reviews. Organizes contacts based on probability of success.

Based on 182 CloudTalk reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins.

Based on 174 CloudTalk reviews and verified by the G2 Product R&D team. Gives agent a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Based on 165 CloudTalk reviews and verified by the G2 Product R&D team. Ensures that the caller experience is seamless across their entire call.

Based on 158 CloudTalk reviews and verified by the G2 Product R&D team. Allows a supervisor to listen to a call and train in real time.

Based on 164 CloudTalk reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Based on 188 CloudTalk reviews and verified by the G2 Product R&D team. Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Based on 156 CloudTalk reviews and verified by the G2 Product R&D team. Decides response type by determining if voice is a human response or an answering machine.

Based on 150 CloudTalk reviews and verified by the G2 Product R&D team. Presents a prerecorded audio message when the call is answered.

Based on 152 CloudTalk reviews and verified by the G2 Product R&D team. Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents.

Based on 154 CloudTalk reviews and verified by the G2 Product R&D team. Removes phones numbers in an uploaded phone list of numbers in the National Do Not Call Registry.

Based on 159 CloudTalk reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

As reported in 68 CloudTalk reviews. Provides tools for evaluating customer interactions

Offers features for maintaining fair and consistent scoring 65 reviewers of CloudTalk have provided feedback on this feature.

Based on 69 CloudTalk reviews. Generates quality and performance reports

Tools for providing personalized feedback and coaching sessions 66 reviewers of CloudTalk have provided feedback on this feature.

Provides a centralized dashboard for agents to view their scores and feedback This feature was mentioned in 75 CloudTalk reviews.

Tools for educating and training agents This feature was mentioned in 65 CloudTalk reviews.

As reported in 66 CloudTalk reviews. Integrates with other customer service or CRM software

Helps ensure customer privacy and data protection 70 reviewers of CloudTalk have provided feedback on this feature.

Based on 433 CloudTalk reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Provides an interface for one or more social media channels. 315 reviewers of CloudTalk have provided feedback on this feature.

Based on 302 CloudTalk reviews. Includes or integrates with live chat initiaited from the company's web site.

Based on 331 CloudTalk reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions.

Allows CSRs to receive and answer customer emails. 299 reviewers of CloudTalk have provided feedback on this feature.

Based on 379 CloudTalk reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 379 CloudTalk reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 376 CloudTalk reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 323 CloudTalk reviews. Provides some level of analytics based on keywords and vocal tones.

Based on 334 CloudTalk reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 334 CloudTalk reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 350 CloudTalk reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 343 CloudTalk reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 399 CloudTalk reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 405 CloudTalk reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 431 CloudTalk reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 386 CloudTalk reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 333 CloudTalk reviews and verified by the G2 Product R&D team. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

As reported in 186 CloudTalk reviews. Allows supervisors/managers to record and review telephone conversations of agents.

As reported in 190 CloudTalk reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 91 CloudTalk reviews and verified by the G2 Product R&D team. Offers complete visibility into agent availability to efficiently create and manage schedules.

Based on 86 CloudTalk reviews and verified by the G2 Product R&D team. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Based on 76 CloudTalk reviews and verified by the G2 Product R&D team. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Based on 82 CloudTalk reviews and verified by the G2 Product R&D team. Allows agents to set their own preferences, request time off, and trade shifts.

As reported in 87 CloudTalk reviews. Allows users to access the software using mobile devices.

Allow managers/supervisors to monitor calls for quality assurance purposes. 180 reviewers of CloudTalk have provided feedback on this feature.

Allows managers/supervisors to evaluate the performance of agents. 180 reviewers of CloudTalk have provided feedback on this feature.

Based on 96 CloudTalk reviews and verified by the G2 Product R&D team. Automates some or all operation related tasks

Based on 94 CloudTalk reviews and verified by the G2 Product R&D team. Monitors call volume and quality to evaluate agent performance.

Based on 99 CloudTalk reviews and verified by the G2 Product R&D team. Has a centralized dashboard for users to interact with.

Based on 89 CloudTalk reviews and verified by the G2 Product R&D team. Forecasts scheduling needs based on historical data.

Based on 82 CloudTalk reviews and verified by the G2 Product R&D team. Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.

As reported in 161 CloudTalk reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

As reported in 177 CloudTalk reviews. Allows users to access the software using mobile devices.

Provides queue management in case of increase in case/call inflow. This feature was mentioned in 176 CloudTalk reviews.

Allows distribution of incoming calls to agents. This feature was mentioned in 185 CloudTalk reviews.

Allows users to request a call back. 185 reviewers of CloudTalk have provided feedback on this feature.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. 171 reviewers of CloudTalk have provided feedback on this feature.

Based on 176 CloudTalk reviews. Allows automatic distribution of incoming calls to the agents.

Simulates human-like speech from text inputs. 59 reviewers of CloudTalk have provided feedback on this feature.

Based on 103 CloudTalk reviews. Simulates human-like speech from text inputs.

As reported in 14 CloudTalk reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 24 reviewers of CloudTalk have provided feedback on this feature.

As reported in 17 CloudTalk reviews. Condenses long documents or text into a brief summary.

Supports incoming calls, call forwarding, transferring and conferencing. This feature was mentioned in 19 CloudTalk reviews.

Based on 19 CloudTalk reviews. Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business.

As reported in 19 CloudTalk reviews. Scales to add additional phone capacity in order to accommodate growth in an organization.

Integrates with business tools such as CRMs, APIs, browsers, business music and more. 18 reviewers of CloudTalk have provided feedback on this feature.

Able to connect with employee's mobile devices for further ease of access. 19 reviewers of CloudTalk have provided feedback on this feature.

Based on 18 CloudTalk reviews. Accessible from any location with wifi connection via cloud infrastructure.

Ensures security of voice communications with encryption for calls. 18 reviewers of CloudTalk have provided feedback on this feature.

As reported in 19 CloudTalk reviews. Provides call analytics based on data such as call volumes, durations, and other metrics.

Based on 19 CloudTalk reviews. Provides virtual technical support for business communication services for improving phone performance.

Offers an automated attendant to field calls when employees are unavailable. This feature was mentioned in 18 CloudTalk reviews.

Contains PBX & VoIP softphone that can be used within the VoIP business system.

Manages incoming calls with features such as call forwarding, transferring, and routing.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.

Enables integrations with communication and CRM platforms.

Provides compatibility with both hosted and virtual PBX solutions.

Supports SIP trunking services for local and long-distance calls.