Top 10 CloudTalk Alternatives & Competitors

(1,293)4.4 out of 5

CloudTalk is not the only option for Contact Center Software. Explore other competing options and alternatives. Contact Center Software is a widely used technology, and many people are seeking innovative, powerful software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to CloudTalk include phone calls and features. The best overall CloudTalk alternative is JustCall. Other similar apps like CloudTalk are Genesys Cloud CX, Talkdesk, Kixie PowerCall & SMS, and Aircall. CloudTalk alternatives can be found in Contact Center Software but may also be in AI Customer Support Agents Software or VoIP Providers.

Best Paid & Free Alternatives to CloudTalk

JustCall
Genesys Cloud CX
Talkdesk
Kixie PowerCall & SMS
Aircall
Five9 Intelligent Cloud Contact Center Platform
RingEX
NICE CXone Mpower

Top 10 Alternatives to CloudTalk Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how CloudTalk stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Financial Services, and Consumer Services, and find the best product for your business.

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Leaptree Optimize

(11)4.8 out of 5

100% Salesforce native app that improves quality assessment productivity by 50%. Leaptree Optimize has been designed from the ground up to meet the need for consistent, affordable, and world-class QA of sales, support, and service teams using Salesforce. Built on the Salesforce platform, it...

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Reviewers say compared to CloudTalk, Leaptree Optimize is:

Better at support

Better at meeting requirements

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JustCall

By Saas Labs

(2,179)4.3 out of 5

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JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

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Genesys Cloud CX

By Genesys

(1,397)4.3 out of 5

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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with CloudTalk:

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Reviewers say compared to CloudTalk, Genesys Cloud CX is:

Slower to reach roi

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Talkdesk

By Talkdesk

(2,417)4.4 out of 5

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Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with CloudTalk:

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Reviewers say compared to CloudTalk, Talkdesk is:

Slower to reach roi

Better at meeting requirements

Easier to admin

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Kixie PowerCall & SMS

By Kixie

(806)4.8 out of 5

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Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch.

Categories in common with CloudTalk:

Reviewers say compared to CloudTalk, Kixie PowerCall & SMS is:

Better at support

Better at meeting requirements

Easier to do business with

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Aircall

By Aircall

(1,188)4.3 out of 5

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Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Categories in common with CloudTalk:

Reviewers say compared to CloudTalk, Aircall is:

Slower to reach roi

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Five9 Intelligent Cloud Contact Center Platform

By Five9

(524)4.1 out of 5

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Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

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Reviewers say compared to CloudTalk, Five9 Intelligent Cloud Contact Center Platform is:

Slower to reach roi

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RingEX

By RingCentral

(1,087)4.1 out of 5

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RingCentral is a cloud-based business phone system

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Reviewers say compared to CloudTalk, RingEX is:

Slower to reach roi

Better at meeting requirements

More expensive

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NICE CXone Mpower

By NICE

(1,716)4.3 out of 5

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NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

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Reviewers say compared to CloudTalk, NICE CXone Mpower is:

Slower to reach roi

Better at meeting requirements

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Dialpad Connect

By Dialpad

(1,863)4.4 out of 5

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Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Categories in common with CloudTalk:

Reviewers say compared to CloudTalk, Dialpad Connect is:

Slower to reach roi

Better at meeting requirements

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#10

Aloware

By Aloware

(590)4.2 out of 5

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Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient.

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