Compare CloudTalk and Talkdesk 
At a Glance
Market Segments
Small-Business (65.1% of reviews)
Mid-Market (60.6% of reviews)
Entry-Level Pricing
$25.00
$85.00 1 Per user, Per month
CloudTalk
Star Rating
(1,293)4.4 out of 5
Market Segments
Small-Business (65.1% of reviews)
Entry-Level Pricing
$25.00
Free Trial is available
Browse all 4 pricing plansTalkdesk
Star Rating
(2,413)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansFeatured Products
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Pricing
Entry-Level Pricing
CloudTalk
Starter
$25.00
25 €/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
CloudTalk
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.7
1,079
8.9
1,955
Ease of Use
9.1
1,094
9.1
1,963
Ease of Setup
8.9
716
8.8
993
Ease of Admin
8.8
510
8.9
904
Quality of Support
8.8
965
8.8
1,735
Has the product been a good partner in doing business?
8.8
509
8.9
888
Product Direction (% positive)
8.6
1,038
8.7
1,863
Features by Category
Dialing Options
8.7
182
|
Verified
9.2
308
|
Verified
8.6
174
|
Verified
9.2
282
|
Verified
Feature Not Available
9.0
268
|
Verified
Agent Tools
8.4
165
|
Verified
9.0
254
|
Verified
8.2
158
|
Verified
9.2
240
|
Verified
8.3
164
|
Verified
9.1
243
|
Verified
8.8
188
|
Verified
9.4
337
|
Verified
Automation
8.3
156
|
Verified
9.1
232
|
Verified
8.2
150
|
Verified
9.1
228
|
Verified
8.4
152
|
Verified
9.2
249
|
Verified
8.3
154
|
Verified
9.0
214
|
Verified
8.3
159
|
Verified
9.0
252
|
Verified
Administration
Not enough data
9.1
148
Not enough data
9.0
141
Not enough data
9.1
144
Knowledge Management
Not enough data
9.1
143
Not enough data
9.1
140
Not enough data
9.1
145
Compliance
Not enough data
9.2
142
Not enough data
9.1
138
Not enough data
9.2
141
Not enough data
9.0
139
Customer Support
Not enough data
9.0
142
Not enough data
9.1
136
Not enough data
9.1
132
Data Security
Not enough data
9.1
129
Not enough data
9.2
130
Not enough data
9.3
138
Not enough data
9.2
126
Administration
Not enough data
9.1
150
Not enough data
9.2
161
Not enough data
9.2
168
Generative AI
Not enough data
8.6
34
Quality Assurance
9.2
68
9.2
355
9.0
65
9.0
326
9.0
69
8.9
363
Engagement
8.6
66
9.0
341
9.1
75
9.2
364
8.7
65
9.0
352
Performance
8.9
66
9.0
346
9.1
70
9.2
348
Generative AI
8.3
14
8.9
65
8.4
24
8.7
64
Channels
8.9
433
|
Verified
9.1
783
|
Verified
7.7
315
8.6
505
|
Verified
7.7
302
8.4
491
|
Verified
8.0
331
|
Verified
8.3
483
|
Verified
8.0
299
8.6
512
|
Verified
Generative AI
7.5
103
8.0
151
Functions
8.5
379
|
Verified
8.9
927
|
Verified
8.4
379
|
Verified
9.0
947
|
Verified
8.7
376
|
Verified
9.0
799
|
Verified
8.2
323
8.7
541
|
Verified
8.4
334
|
Verified
8.8
556
|
Verified
8.5
334
|
Verified
9.1
680
|
Verified
8.5
350
|
Verified
8.9
678
8.5
343
|
Verified
8.8
624
|
Verified
Administrative
8.5
399
|
Verified
8.8
876
|
Verified
8.8
405
|
Verified
9.1
894
|
Verified
8.7
431
|
Verified
8.8
981
|
Verified
8.8
386
|
Verified
9.1
681
|
Verified
8.4
333
|
Verified
8.8
543
|
Verified
Workforce Management
8.6
91
|
Verified
9.3
244
|
Verified
8.7
86
|
Verified
9.1
225
|
Verified
8.6
76
|
Verified
8.8
194
|
Verified
8.7
82
|
Verified
8.8
204
|
Verified
8.8
87
8.8
201
|
Verified
Administration
8.7
96
|
Verified
9.0
224
|
Verified
8.8
94
|
Verified
9.1
242
|
Verified
8.8
99
|
Verified
9.2
245
|
Verified
8.4
89
|
Verified
8.7
195
|
Verified
8.6
82
|
Verified
9.0
202
|
Verified
Platform
7.7
161
8.3
163
8.2
177
7.9
171
8.1
176
8.8
194
8.4
185
9.0
197
8.2
185
9.0
197
8.0
171
9.0
187
8.1
176
8.8
189
Generative AI
7.2
59
7.7
75
Workforce Management
8.9
180
9.0
195
8.7
180
8.8
187
Administrative
9.1
186
9.1
199
8.7
190
8.9
202
Customer Support
Not enough data
7.9
51
Not enough data
8.0
52
Not enough data
7.9
52
Automation
Not enough data
8.0
51
Not enough data
8.0
51
Not enough data
8.0
51
Artificial Intelligence
Not enough data
8.0
52
Not enough data
8.2
51
Not enough data
7.8
49
Generative AI
7.4
17
8.7
10
Basic Communication - Cloud PBX
9.1
19
Not enough data
9.4
19
Not enough data
9.6
19
Not enough data
9.4
18
Not enough data
9.1
19
Not enough data
9.4
18
Not enough data
Advanced Features - Cloud PBX
9.5
18
Not enough data
9.2
19
Not enough data
9.6
19
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.9
196
|
Verified
Not enough data
6.5
110
Not enough data
7.1
128
|
Verified
Not enough data
6.4
102
Not enough data
7.4
117
|
Verified
Not enough data
8.1
131
|
Verified
Not enough data
Access
8.0
128
Not enough data
8.0
143
|
Verified
Not enough data
8.2
153
|
Verified
Not enough data
Advanced Features
7.7
130
|
Verified
Not enough data
7.7
123
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Calling
8.9
329
Not enough data
8.1
266
Not enough data
8.5
291
Not enough data
8.8
311
Not enough data
Contacts
8.1
287
Not enough data
7.9
264
Not enough data
8.1
276
Not enough data
Insights
8.4
289
Not enough data
8.4
281
Not enough data
8.2
260
Not enough data
7.0
225
Not enough data
7.6
229
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Categories
Categories
Shared Categories
CloudTalk and Talkdesk are categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
Talkdesk is categorized as AI Customer Support Agents, Contact Center Knowledge Base, ServiceNow Store Apps, AI Voice Assistants, and Customer Service Automation
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.1%
Computer Software
8.6%
Marketing and Advertising
5.9%
Financial Services
5.6%
Education Management
4.0%
Other
65.8%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Most Helpful Reviews
CloudTalk
Most Helpful Favorable Review
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Most Helpful Critical Review
Camilo D.
Verified User in Automotive
The calls are usually cut off constantly, starting a call is often very delayed, sometimes it tends to have conflicts with antivirus software.
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Camilo D.
Verified User in Automotive
The calls are usually cut off constantly, starting a call is often very delayed, sometimes it tends to have conflicts with antivirus software.
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
What is CloudTalk used for?
2 comments
AS
CloudTalk is AI based calling software platform. It has various features like auto/manual dialer, speech analytics and it helps in tracking calling efforts...Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is the best way to answer incoming calls?
1 comment
Official Response from CloudTalk
Hi John, the best way of answering calls is using our Desktop application.
Best regards!Read more
Do you plan to have a mobile app for this?
3 comments
OT
The Talkdesk mobile app is available for iOS and Android.Read more
Can there be an option to send slack messages to agents personally?
2 comments
JK
When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!Read more
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