Compare Aircall and CloudTalk 
At a Glance
Market Segments
Small-Business (56.5% of reviews)
Small-Business (65.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$25.00
Aircall
Star Rating
(1,188)4.3 out of 5
Market Segments
Small-Business (56.5% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCloudTalk
Star Rating
(1,293)4.4 out of 5
Market Segments
Small-Business (65.1% of reviews)
Entry-Level Pricing
$25.00
Free Trial is available
Browse all 4 pricing plansFeatured Products
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CloudTalk
Starter
$25.00
25 €/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
Free Trial
Aircall
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
8.7
955
8.7
1,079
Ease of Use
9.1
965
9.1
1,094
Ease of Setup
8.7
443
8.9
716
Ease of Admin
8.6
385
8.8
510
Quality of Support
8.5
891
8.8
965
Has the product been a good partner in doing business?
8.1
374
8.8
509
Product Direction (% positive)
8.7
918
8.6
1,038
Features by Category
Dialing Options
Not enough data
8.7
182
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
Feature Not Available
Agent Tools
Not enough data
8.4
165
|
Verified
Not enough data
8.2
158
|
Verified
Not enough data
8.3
164
|
Verified
Not enough data
8.8
188
|
Verified
Automation
Not enough data
8.3
156
|
Verified
Not enough data
8.2
150
|
Verified
Not enough data
8.4
152
|
Verified
Not enough data
8.3
154
|
Verified
Not enough data
8.3
159
|
Verified
Quality Assurance
Not enough data
9.2
68
Not enough data
9.0
65
Not enough data
9.0
69
Engagement
Not enough data
8.6
66
Not enough data
9.1
75
Not enough data
8.7
65
Performance
Not enough data
8.9
66
Not enough data
9.1
70
Generative AI
Not enough data
8.3
14
Not enough data
8.4
24
Channels
9.1
400
|
Verified
8.9
433
|
Verified
Feature Not Available
7.7
315
Feature Not Available
7.7
302
8.1
200
8.0
331
|
Verified
8.0
280
|
Verified
8.0
299
Generative AI
7.6
79
7.5
103
Functions
8.7
403
|
Verified
8.5
379
|
Verified
8.6
388
|
Verified
8.4
379
|
Verified
8.7
372
|
Verified
8.7
376
|
Verified
Feature Not Available
8.2
323
8.7
311
|
Verified
8.4
334
|
Verified
8.9
328
|
Verified
8.5
334
|
Verified
8.7
356
|
Verified
8.5
350
|
Verified
8.7
315
|
Verified
8.5
343
|
Verified
Administrative
8.8
402
|
Verified
8.5
399
|
Verified
8.9
409
|
Verified
8.8
405
|
Verified
8.7
423
|
Verified
8.7
431
|
Verified
9.0
353
|
Verified
8.8
386
|
Verified
Feature Not Available
8.4
333
|
Verified
Workforce Management
Not enough data
8.6
91
|
Verified
Not enough data
8.7
86
|
Verified
Not enough data
8.6
76
|
Verified
Not enough data
8.7
82
|
Verified
Not enough data
8.8
87
Administration
Not enough data
8.7
96
|
Verified
Not enough data
8.8
94
|
Verified
Not enough data
8.8
99
|
Verified
Not enough data
8.4
89
|
Verified
Not enough data
8.6
82
|
Verified
Platform
8.1
140
7.7
161
8.6
163
8.2
177
8.7
161
8.1
176
9.0
167
8.4
185
9.0
172
8.2
185
8.8
159
8.0
171
8.8
157
8.1
176
Generative AI
7.7
66
7.2
59
Workforce Management
8.9
161
8.9
180
8.9
159
8.7
180
Administrative
9.1
173
9.1
186
8.9
172
8.7
190
Generative AI
Not enough data
7.4
17
Basic Communication - Cloud PBX
Not enough data
9.1
19
Not enough data
9.4
19
Not enough data
9.6
19
Not enough data
9.4
18
Not enough data
9.1
19
Not enough data
9.4
18
Advanced Features - Cloud PBX
Not enough data
9.5
18
Not enough data
9.2
19
Not enough data
9.6
19
Not enough data
8.8
18
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.8
330
|
Verified
8.9
196
|
Verified
Feature Not Available
6.5
110
Feature Not Available
7.1
128
|
Verified
Feature Not Available
6.4
102
8.1
209
|
Verified
7.4
117
|
Verified
8.6
238
8.1
131
|
Verified
Access
8.3
239
8.0
128
8.2
248
|
Verified
8.0
143
|
Verified
8.7
265
|
Verified
8.2
153
|
Verified
Advanced Features
8.0
251
7.7
130
|
Verified
Feature Not Available
7.7
123
|
Verified
8.8
284
|
Verified
8.8
176
|
Verified
Calling
9.3
345
8.9
329
8.7
301
8.1
266
9.2
340
8.5
291
9.1
349
8.8
311
Contacts
8.8
336
8.1
287
8.7
315
7.9
264
Feature Not Available
8.1
276
Insights
8.5
331
8.4
289
8.6
319
8.4
281
Feature Not Available
8.2
260
7.8
267
7.0
225
Feature Not Available
7.6
229
Categories
Categories
Shared Categories
Aircall and CloudTalk are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall has no unique categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.1%
Information Technology and Services
8.5%
Consumer Services
6.0%
Financial Services
5.1%
Logistics and Supply Chain
3.7%
Other
66.6%
Information Technology and Services
10.1%
Computer Software
8.6%
Marketing and Advertising
5.9%
Financial Services
5.6%
Education Management
4.0%
Other
65.8%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
CloudTalk
Most Helpful Favorable Review
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Most Helpful Critical Review
Camilo D.
Verified User in Automotive
The calls are usually cut off constantly, starting a call is often very delayed, sometimes it tends to have conflicts with antivirus software.
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Camilo D.
Verified User in Automotive
The calls are usually cut off constantly, starting a call is often very delayed, sometimes it tends to have conflicts with antivirus software.
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is CloudTalk used for?
2 comments
AS
CloudTalk is AI based calling software platform. It has various features like auto/manual dialer, speech analytics and it helps in tracking calling efforts...Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is the best way to answer incoming calls?
1 comment
Official Response from CloudTalk
Hi John, the best way of answering calls is using our Desktop application.
Best regards!Read more
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