Compare CloudTalk and JustCall 
At a Glance
Market Segments
Small-Business (65.1% of reviews)
Small-Business (60.8% of reviews)
Entry-Level Pricing
$25.00
$29.00 2 - User/Month (Billed Annually)
CloudTalk
Star Rating
(1,293)4.4 out of 5
Market Segments
Small-Business (65.1% of reviews)
Entry-Level Pricing
$25.00
Free Trial is available
Browse all 4 pricing plansJustCall
Star Rating
(2,179)4.3 out of 5
Market Segments
Small-Business (60.8% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that JustCall offers a robust Call Recording feature, scoring 8.7, which allows for easy access to past conversations. In contrast, CloudTalk excels with a score of 9.1, providing users with advanced options for managing and retrieving recorded calls.
- Reviewers mention that CloudTalk's Analytics and Reporting capabilities are superior, scoring 9.2 compared to JustCall's 8.5. Users appreciate the detailed insights and customizable reports that help in performance tracking and decision-making.
- G2 users highlight the ease of use of CloudTalk, scoring 9.1, which is notably higher than JustCall's 8.8. Reviewers say that the intuitive interface and streamlined workflows make it easier for teams to adopt and utilize the software effectively.
- Users on G2 report that CloudTalk's Scalability is a significant advantage, with a score of 9.6, making it ideal for growing businesses. JustCall, while effective, scores lower at 8.8, indicating it may not scale as seamlessly for larger operations.
- Reviewers mention that JustCall's Mobile Access feature is commendable, scoring 8.7, allowing users to manage calls on the go. However, CloudTalk slightly edges out with a score of 9.1, providing a more comprehensive mobile experience.
- Users say that CloudTalk's Quality of Support is highly rated at 8.8, with many praising the responsiveness and helpfulness of the support team. JustCall, while decent at 8.3, has received feedback indicating that support could be more timely and effective.
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Pricing
Entry-Level Pricing
CloudTalk
Starter
$25.00
25 €/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
- Local number in 70+ countries
- Free calling & SMS credits
- AI-powered call transcription & summary
Free Trial
CloudTalk
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.7
1,079
8.6
2,027
Ease of Use
9.1
1,094
8.8
2,075
Ease of Setup
8.9
716
8.7
1,805
Ease of Admin
8.8
510
8.6
700
Quality of Support
8.8
965
8.3
1,872
Has the product been a good partner in doing business?
8.8
509
8.7
698
Product Direction (% positive)
8.6
1,038
8.7
2,023
Features by Category
Ticket and Case Management
Not enough data
8.0
138
Not enough data
7.9
138
Not enough data
7.9
133
Not enough data
7.6
134
Not enough data
7.5
123
Not enough data
7.9
128
Not enough data
7.6
122
Not enough data
7.9
132
Generative AI
Not enough data
7.6
93
Not enough data
8.0
24
Communication Channels
Not enough data
7.6
125
Not enough data
7.7
122
Not enough data
7.8
131
Not enough data
7.1
119
Not enough data
8.6
130
Platform
Not enough data
7.8
131
Not enough data
7.8
268
Not enough data
8.3
136
Not enough data
8.2
136
Not enough data
8.0
135
Not enough data
8.3
135
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
39
Not enough data
7.6
40
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.8
39
Not enough data
7.8
38
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
40
Not enough data
Feature Not Available
Dialing Options
8.7
182
|
Verified
8.4
561
8.6
174
|
Verified
8.5
560
|
Verified
Feature Not Available
8.1
549
|
Verified
Agent Tools
8.4
165
|
Verified
8.1
532
|
Verified
8.2
158
|
Verified
7.9
530
|
Verified
8.3
164
|
Verified
8.1
548
|
Verified
8.8
188
|
Verified
9.0
562
|
Verified
Automation
8.3
156
|
Verified
8.0
534
|
Verified
8.2
150
|
Verified
8.0
517
|
Verified
8.4
152
|
Verified
8.0
529
|
Verified
8.3
154
|
Verified
8.0
534
|
Verified
8.3
159
|
Verified
8.3
541
|
Verified
Call Analytics
Not enough data
8.8
45
Not enough data
8.0
45
Not enough data
8.3
44
Not enough data
8.1
45
Agent Performance Management
Not enough data
8.2
45
Not enough data
8.4
45
Not enough data
7.7
45
Generative AI
Not enough data
Feature Not Available
Text Messaging
Not enough data
8.4
304
Not enough data
8.7
319
Not enough data
8.4
313
Not enough data
8.0
297
Not enough data
7.1
288
Not enough data
8.0
303
Not enough data
8.0
300
Not enough data
8.2
306
SMS Platform
Not enough data
8.0
297
Not enough data
8.2
302
Not enough data
7.1
294
Not enough data
7.1
294
Not enough data
7.1
282
Not enough data
8.1
293
Channels
Not enough data
8.0
335
Not enough data
7.9
335
Not enough data
7.0
336
Design
Not enough data
7.8
336
Not enough data
7.4
342
Not enough data
8.2
348
Not enough data
8.1
341
Not enough data
8.3
336
Generative AI
Not enough data
7.4
122
Not enough data
Feature Not Available
Quality Assurance
9.2
68
7.9
64
9.0
65
7.9
59
9.0
69
7.8
56
Engagement
8.6
66
7.9
62
9.1
75
8.0
64
8.7
65
7.4
60
Performance
8.9
66
8.6
63
9.1
70
8.5
60
Generative AI
8.3
14
7.5
59
8.4
24
7.5
56
Channels
8.9
433
|
Verified
8.7
487
|
Verified
7.7
315
7.4
443
7.7
302
7.6
425
8.0
331
|
Verified
8.4
478
|
Verified
8.0
299
Feature Not Available
Generative AI
7.5
103
Feature Not Available
Functions
8.5
379
|
Verified
8.1
482
|
Verified
8.4
379
|
Verified
8.1
468
|
Verified
8.7
376
|
Verified
8.0
475
|
Verified
8.2
323
7.9
404
8.4
334
|
Verified
7.9
440
|
Verified
8.5
334
|
Verified
8.1
452
|
Verified
8.5
350
|
Verified
8.0
436
|
Verified
8.5
343
|
Verified
8.0
435
|
Verified
Administrative
8.5
399
|
Verified
8.3
472
|
Verified
8.8
405
|
Verified
8.4
474
|
Verified
8.7
431
|
Verified
8.4
508
|
Verified
8.8
386
|
Verified
8.7
447
|
Verified
8.4
333
|
Verified
7.9
453
Workforce Management
8.6
91
|
Verified
8.4
85
8.7
86
|
Verified
8.0
82
8.6
76
|
Verified
7.8
86
8.7
82
|
Verified
7.6
81
8.8
87
8.3
88
Administration
8.7
96
|
Verified
7.8
82
8.8
94
|
Verified
8.1
84
8.8
99
|
Verified
8.4
86
8.4
89
|
Verified
7.5
76
8.6
82
|
Verified
7.9
87
Platform
7.7
161
7.3
273
8.2
177
8.2
278
8.1
176
7.9
282
8.4
185
8.3
285
8.2
185
8.1
279
8.0
171
7.8
273
8.1
176
8.1
274
Generative AI
7.2
59
6.7
88
Workforce Management
8.9
180
8.5
275
8.7
180
8.3
275
Administrative
9.1
186
8.7
281
8.7
190
8.4
280
Generative AI
Not enough data
7.7
21
Not enough data
7.6
22
Not enough data
7.4
22
Communication
Not enough data
8.0
183
Not enough data
8.2
186
Not enough data
7.6
177
Not enough data
8.1
177
Not enough data
7.5
179
Internal Use
Not enough data
7.8
268
Not enough data
8.0
181
Not enough data
7.9
178
Not enough data
7.8
175
Not enough data
8.2
180
Not enough data
8.2
183
Generative AI
Not enough data
6.9
31
Self-Service Experience
Not enough data
8.2
161
Not enough data
7.8
165
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
161
Self-Service Platform
Not enough data
7.9
163
Not enough data
8.1
161
Not enough data
7.3
160
Not enough data
8.5
162
Generative AI
7.4
17
8.2
54
Generative AI
Not enough data
7.2
69
Not enough data
7.3
70
Generative AI
Not enough data
7.3
118
Not enough data
7.4
118
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
128
Not enough data
8.1
127
Not enough data
Feature Not Available
Not enough data
7.6
121
Not enough data
7.3
119
Logging
Not enough data
8.9
135
Not enough data
7.5
119
Not enough data
6.7
122
Not enough data
7.2
124
Feedback
Not enough data
8.4
127
Not enough data
8.0
122
Productivity - Employee Monitoring
Not enough data
8.1
50
Not enough data
8.4
50
Not enough data
8.0
49
Not enough data
7.7
49
Basic Communication - Cloud PBX
9.1
19
8.6
39
9.4
19
8.6
39
9.6
19
8.8
36
9.4
18
8.7
36
9.1
19
8.7
39
9.4
18
8.8
36
Advanced Features - Cloud PBX
9.5
18
8.6
36
9.2
19
8.5
38
9.6
19
Feature Not Available
8.8
18
Feature Not Available
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.9
196
|
Verified
9.0
300
|
Verified
6.5
110
5.8
252
7.1
128
|
Verified
7.7
268
6.4
102
Feature Not Available
7.4
117
|
Verified
7.0
261
|
Verified
8.1
131
|
Verified
7.6
259
|
Verified
Access
8.0
128
7.8
261
|
Verified
8.0
143
|
Verified
8.3
285
8.2
153
|
Verified
8.1
278
Advanced Features
7.7
130
|
Verified
7.1
258
7.7
123
|
Verified
7.0
246
|
Verified
8.8
176
|
Verified
8.8
292
|
Verified
Calling
8.9
329
9.0
614
8.1
266
8.1
553
8.5
291
8.6
585
8.8
311
8.7
586
Contacts
8.1
287
8.2
570
7.9
264
8.0
556
8.1
276
7.9
552
Insights
8.4
289
8.3
580
8.4
281
8.2
575
8.2
260
8.0
550
7.0
225
7.0
513
7.6
229
7.3
507
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and JustCall are categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
Unique Categories
CloudTalk has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.1%
Computer Software
8.6%
Marketing and Advertising
5.9%
Financial Services
5.6%
Education Management
4.0%
Other
65.8%
Computer Software
10.5%
Financial Services
6.7%
Real Estate
6.2%
Information Technology and Services
5.5%
Marketing and Advertising
4.9%
Other
66.2%
Most Helpful Reviews
CloudTalk
Most Helpful Favorable Review
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Most Helpful Critical Review
Camilo D.
Verified User in Automotive
The calls are usually cut off constantly, starting a call is often very delayed, sometimes it tends to have conflicts with antivirus software.
JustCall
Most Helpful Favorable Review
Verified User in Medical Practice
Their service stands out for me because they have allowed it to work with what I need. Their mentality is that every bit of feedback is just as valuable no matter how small the business; JustCall has literally shaped part of its product based on my feedback...
Most Helpful Critical Review
Stephen C.
Verified User in Real Estate
Very Buggy and never worked right, was not able to get it past the testing stage.
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Verified User in Medical Practice
Their service stands out for me because they have allowed it to work with what I need. Their mentality is that every bit of feedback is just as valuable no matter how small the business; JustCall has literally shaped part of its product based on my feedback...
Camilo D.
Verified User in Automotive
The calls are usually cut off constantly, starting a call is often very delayed, sometimes it tends to have conflicts with antivirus software.
Stephen C.
Verified User in Real Estate
Very Buggy and never worked right, was not able to get it past the testing stage.
Alternatives
Discussions
What is CloudTalk used for?
2 comments
AS
CloudTalk is AI based calling software platform. It has various features like auto/manual dialer, speech analytics and it helps in tracking calling efforts...Read more
How can you cancel your subscription? I haven't saw anything displayed
1 comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Cloudtalk or alternative. Zadamra
1 comment
Official Response from CloudTalk
Hi Christopher!
We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.
Best wishesRead more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
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