150 RingCentral Contact Center Reviews
RingCentral is an outstanding cloud-based communication platform that combines reliability, flexibility, and ease of use. The setup process is quick and straightforward, and the system works flawlessly across all my devices—desktop phone, computer, and smartphone. This seamless integration is especially important in my current role, where I split my time evenly between the office and working remotely.
One of RingCentral’s greatest strengths is its ability to deliver a consistent user experience regardless of location or device. The HD video and audio conferencing features are crystal clear, and our team relies on them daily without ever encountering issues or dropped connections. Both the mobile and desktop apps are intuitively designed, making it easy for anyone on our team to navigate and use the platform effectively.
What really stands out, though, is RingCentral's customer service. Every time I’ve reached out with a question or needed assistance, their support team has been responsive, knowledgeable, and genuinely helpful. They take the time to ensure issues are resolved thoroughly, and their professionalism gives me confidence that we’re in good hands.
Overall, RingCentral has been a reliable and feature-rich communication solution that supports the needs of both our in-office and remote teams. I highly recommend it to any business looking for a modern, scalable phone and communications system—with the added peace of mind of top-tier customer support. Review collected by and hosted on G2.com.
I have not come acorss with dislikes or cons about the Contact Center Review collected by and hosted on G2.com.
The ringcentral app allows you to make and receive calls on your personal device without having to give out your personal number. When you make a call through the app your business number will show up. This is great for high call volume positions when you may need to make or take calls even when out of the office. Review collected by and hosted on G2.com.
Text messages delete automatically after so many days. This can make it hard if someone reached back out to you since the messages are no longer there to know where in the conversation to pick back up. Review collected by and hosted on G2.com.
I love that we can program scripted texts for routine initial contact and follow ups. Easy to set up. Customer service is helpful and responsive. I use this app daily and it makes my job much easier to keep track of all interactions. Review collected by and hosted on G2.com.
I wish we can pause recordings when obtaining sensative information. Review collected by and hosted on G2.com.
The integration pop-up showing the dialpad, my previous calls and voicemails is very handy to have open on my Salesforce or LinkedIn. Being able to pick the number I call from is also ideal so I can have a UK or Irish number or call from Private vice versa. Review collected by and hosted on G2.com.
Sometimes the integration fails to call so I have to unistall and reinstall or open the web page to ensure I can call people quickly. Review collected by and hosted on G2.com.
the stability of the signal, even when the internet speed is low the connection is solid Review collected by and hosted on G2.com.
toggling between texts and calls is something that I have to get used to, the edition of the contacts could improve aldo without having to go all the way to the contacts list Review collected by and hosted on G2.com.
The service does minimum basics. Nothing I can note that differentiates from other competitors other than it is more expensive. Review collected by and hosted on G2.com.
There are repeated online use cases where users cannot cancel. I have had the same experience. I ultimately reported to State Attorney General and charged back after recording my online and phone events. Review collected by and hosted on G2.com.
Support isn't necessary a lot, but when needed is readily available. Review collected by and hosted on G2.com.
I have not found anything that I dislike about RingCentral. Review collected by and hosted on G2.com.
It's versatile, and can be used in a multitude of ways, across multiple devices, that all correspond to the same phone number extension. It makes answering office calls while traveling or working remotely pretty easy. Review collected by and hosted on G2.com.
It can be finicky to set up, and some of the main contact center's feature pathways can be confusing at first. It requires more user savvy, which could be an issue at first. Review collected by and hosted on G2.com.
It has an all in one built in function in communication with Clients/Customer Review collected by and hosted on G2.com.
I haven't tried the Fax option but also making the queue option to be only available on the manager's end Review collected by and hosted on G2.com.
RingCentral Contact Centre is the ultimate solution for our business, accomodating our vast and evolving needs under a single, unified platform. I really appreciate the modular capabilities of the platform, allowing us to continuously evolve our technological capabilities to match the changing demands of the business. Having a single platform that handles all of our integrations is ideal, and it is clear that RingCentral Contact Centre is also evolving quickly, keeping up with the latest technological innovations (AI capabilities). Review collected by and hosted on G2.com.
I don't know that I have any real dislikes about RingCentral Contact Center.
If I had to pick something, I would say the inability to fully "sandbox" different business units on the platform is less than ideal. With full transparency, I should note that my company's utilization and implementation of RingCentral Contact Center may be unique in this case, but this is our experience with it. Review collected by and hosted on G2.com.
