Top Free Service Desk Software

Check out our list of free Service Desk Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Service Desk Software to ensure you get the right product.

View Free Service Desk Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
56 Service Desk Products Available
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Freshservice
(1,253)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.6
    8.9
    Ticket Prioritization
    Average: 8.7
    9.1
    Automate Ticket Routing
    Average: 8.7
    8.6
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Logistics and Supply Chain
    AL
    1. out-of-box functionalities 2. ready to use features 3. AI components 4. low-code dev 5. drag and drop approach for workflows, less coding... Read review
    DC
    Integration with Bots and Easy to use and admin Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,875 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,427 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.6
8.9
Ticket Prioritization
Average: 8.7
9.1
Automate Ticket Routing
Average: 8.7
8.6
Knowledge Base/Ticket Integration
Average: 8.2
Verified User in Logistics and Supply Chain
AL
1. out-of-box functionalities 2. ready to use features 3. AI components 4. low-code dev 5. drag and drop approach for workflows, less coding... Read review
DC
Integration with Bots and Easy to use and admin Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,875 Twitter followers
LinkedIn® Page
www.linkedin.com
8,427 employees on LinkedIn®
SolarWinds Service Desk
(742)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams (and other departments) deliver reliable, efficient service. It integrates tools for managing incidents,

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.6
    8.6
    Ticket Prioritization
    Average: 8.7
    8.6
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Yan Naing M.
    YM
    It save time and easy to track and escalate the ticket. It is simple reporting and so easy to use it. Read review
    Alex R.
    AR
    Automated and cost efficient servicing. More efficient than using manual resources. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,713 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams (and other departments) deliver reliable, efficient service. It integrates tools for managing incidents,

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.6
8.6
Ticket Prioritization
Average: 8.7
8.6
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
Yan Naing M.
YM
It save time and easy to track and escalate the ticket. It is simple reporting and so easy to use it. Read review
Alex R.
AR
Automated and cost efficient servicing. More efficient than using manual resources. Read review
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,962 Twitter followers
LinkedIn® Page
www.linkedin.com
2,713 employees on LinkedIn®

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SysAid
(717)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Service Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.6
    8.9
    Ticket Prioritization
    Average: 8.7
    9.0
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SM
    We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and... Read review
    SC
    SysAid's user-friendly interface and powerful remote access capabilities have significantly improved our IT support workflow. The comprehensive... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Tel Aviv
    Twitter
    @sysaid
    9,805 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    224 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.6
8.9
Ticket Prioritization
Average: 8.7
9.0
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
SM
We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and... Read review
SC
SysAid's user-friendly interface and powerful remote access capabilities have significantly improved our IT support workflow. The comprehensive... Read review
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Tel Aviv
Twitter
@sysaid
9,805 Twitter followers
LinkedIn® Page
www.linkedin.com
224 employees on LinkedIn®
Jira Service Management
(780)4.2 out of 5
View top Consulting Services for Jira Service Management
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Enterprise
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.6
    8.7
    Ticket Prioritization
    Average: 8.7
    8.7
    Automate Ticket Routing
    Average: 8.7
    8.3
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Bhargav N.
    BN
    Track and prioritize service requests: Jira Service Management allows you to track and prioritize service requests and incidents, ensuring that... Read review
    Naman M.
    NM
    The software offers a centralized platform where service requests can be managed, prioritized, and assigned to the relevant team members. This... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    104,621 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,691 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Enterprise
  • 40% Mid-Market
Jira Service Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.6
8.7
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
8.3
Knowledge Base/Ticket Integration
Average: 8.2
Bhargav N.
BN
Track and prioritize service requests: Jira Service Management allows you to track and prioritize service requests and incidents, ensuring that... Read review
Naman M.
NM
The software offers a centralized platform where service requests can be managed, prioritized, and assigned to the relevant team members. This... Read review
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
104,621 Twitter followers
LinkedIn® Page
www.linkedin.com
17,691 employees on LinkedIn®
Atera
(825)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Service Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Atera is transforming IT management for enterprise IT departments and MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Acti

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 62% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a ticketing system that is used for task management and remote IT support.
    • Reviewers like the intuitive interface, the ability to automate tasks, and the detailed reporting that Atera provides, making it easy to use and efficient for managing IT tasks.
    • Reviewers mentioned issues with the platform being slow at times, difficulties with searching for specific texts or contacts, and a lack of options for third-party integration.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    8.4
    Ticket Prioritization
    Average: 8.7
    8.3
    Automate Ticket Routing
    Average: 8.7
    8.0
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,597 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    359 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Atera is transforming IT management for enterprise IT departments and MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Acti

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 62% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a ticketing system that is used for task management and remote IT support.
  • Reviewers like the intuitive interface, the ability to automate tasks, and the detailed reporting that Atera provides, making it easy to use and efficient for managing IT tasks.
  • Reviewers mentioned issues with the platform being slow at times, difficulties with searching for specific texts or contacts, and a lack of options for third-party integration.
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
8.4
Ticket Prioritization
Average: 8.7
8.3
Automate Ticket Routing
Average: 8.7
8.0
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,597 Twitter followers
LinkedIn® Page
www.linkedin.com
359 employees on LinkedIn®
Vivantio
(291)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
    8.8
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users. Read review
    MM
    *Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.6
8.8
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
SK
It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users. Read review
MM
*Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
Seller Details
Seller
Vivantio
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
112 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(231)4.2 out of 5
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • System Administrator
    • IT Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 60% Mid-Market
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.6
    8.6
    Ticket Prioritization
    Average: 8.7
    8.6
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MT
    Easy to setup, competitive features and pricing. Most basic features are configured and ready to go OOTB. Does basic integration with O365... Read review
    Setu Bandhan S.
    SS
    It's fully customizable as per your organizational needs with lots of built-in templates. All the required items I was seeking at the service desk... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    464 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • System Administrator
  • IT Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 60% Mid-Market
  • 30% Enterprise
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.6
8.6
Ticket Prioritization
Average: 8.7
8.6
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
MT
Easy to setup, competitive features and pricing. Most basic features are configured and ready to go OOTB. Does basic integration with O365... Read review
Setu Bandhan S.
SS
It's fully customizable as per your organizational needs with lots of built-in templates. All the required items I was seeking at the service desk... Read review
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,678 Twitter followers
LinkedIn® Page
www.linkedin.com
464 employees on LinkedIn®
Learn more
LogMeIn Resolve
(439)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Resolve features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.6
    8.2
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • RM
    Being able to assign the machines to unique groups & the alerts that you can configure for the IT dept. Read review
    Manikishore S.
    MS
    GoTo Resolve is a good option for businesses of all sizes that need to provide remote support to their users. It is easy to use, affordable, and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    46,211 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
LogMeIn Resolve features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.6
8.2
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
RM
Being able to assign the machines to unique groups & the alerts that you can configure for the IT dept. Read review
Manikishore S.
MS
GoTo Resolve is a good option for businesses of all sizes that need to provide remote support to their users. It is easy to use, affordable, and... Read review
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
46,211 Twitter followers
LinkedIn® Page
www.linkedin.com
1,108 employees on LinkedIn®
Kaseya VSA
(320)4.1 out of 5
Optimized for quick response
12th Easiest To Use in Service Desk software
View top Consulting Services for Kaseya VSA
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

    Users
    • Owner
    • IT Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kaseya VSA is a product that integrates multiple software applications and provides remote access, automation, and patch management for IT tasks.
    • Users frequently mention the product's seamless integration, automation capabilities, and the convenience of managing everything from one place, highlighting its ease of use and efficiency in handling IT tasks.
    • Users experienced issues with slow loading times, occasional website downtime, and a cumbersome process to connect to a server, along with dissatisfaction with the support structure and the lack of customization for pop-up notifications after Windows patches install.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaseya VSA features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.6
    8.0
    Ticket Prioritization
    Average: 8.7
    7.9
    Automate Ticket Routing
    Average: 8.7
    7.6
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,629 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,018 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

Users
  • Owner
  • IT Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kaseya VSA is a product that integrates multiple software applications and provides remote access, automation, and patch management for IT tasks.
  • Users frequently mention the product's seamless integration, automation capabilities, and the convenience of managing everything from one place, highlighting its ease of use and efficiency in handling IT tasks.
  • Users experienced issues with slow loading times, occasional website downtime, and a cumbersome process to connect to a server, along with dissatisfaction with the support structure and the lack of customization for pop-up notifications after Windows patches install.
Kaseya VSA features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.6
8.0
Ticket Prioritization
Average: 8.7
7.9
Automate Ticket Routing
Average: 8.7
7.6
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,629 Twitter followers
LinkedIn® Page
www.linkedin.com
5,018 employees on LinkedIn®
Helpdesk 365
(146)4.7 out of 5
1st Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:Starting at $11.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpdesk 365 is an advanced ticketing and service management solution designed specifically for businesses using Microsoft Teams and SharePoint. This platform is built natively on the Microsoft 365 ec

    Users
    No information available
    Industries
    • Insurance
    • Computer & Network Security
    Market Segment
    • 75% Mid-Market
    • 14% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpdesk 365 features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    9.3
    Ticket Prioritization
    Average: 8.7
    8.9
    Automate Ticket Routing
    Average: 8.7
    9.0
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • NJ
    When it comes to the features of Helpdesk 365, I can say that they are a blessing to us due to their ease of use. They are so effective when it... Read review
    GM
    Helpdesk 365 is mobile responsive hence allowing its users access and manage tickets from their devices such as mobile phones and tablets. Users... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CubicLogics
    Company Website
    Year Founded
    2015
    HQ Location
    Wilmington, US
    Twitter
    @cubiclogics
    14 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpdesk 365 is an advanced ticketing and service management solution designed specifically for businesses using Microsoft Teams and SharePoint. This platform is built natively on the Microsoft 365 ec

Users
No information available
Industries
  • Insurance
  • Computer & Network Security
Market Segment
  • 75% Mid-Market
  • 14% Enterprise
Helpdesk 365 features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
9.3
Ticket Prioritization
Average: 8.7
8.9
Automate Ticket Routing
Average: 8.7
9.0
Knowledge Base/Ticket Integration
Average: 8.2
NJ
When it comes to the features of Helpdesk 365, I can say that they are a blessing to us due to their ease of use. They are so effective when it... Read review
GM
Helpdesk 365 is mobile responsive hence allowing its users access and manage tickets from their devices such as mobile phones and tablets. Users... Read review
Seller Details
Seller
CubicLogics
Company Website
Year Founded
2015
HQ Location
Wilmington, US
Twitter
@cubiclogics
14 Twitter followers
LinkedIn® Page
www.linkedin.com
117 employees on LinkedIn®
Learn more
HappyFox Help Desk
(134)4.5 out of 5
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HappyFox Help Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospitality
    EH
    The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively... Read review
    RC
    We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HappyFox Inc.
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,519 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    130 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Small-Business
  • 39% Mid-Market
HappyFox Help Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
0.0
No information available
0.0
No information available
0.0
No information available
Verified User in Hospitality
EH
The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively... Read review
RC
We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which... Read review
Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,519 Twitter followers
LinkedIn® Page
www.linkedin.com
130 employees on LinkedIn®
Phone
+1 (949) 535-2220
Learn more
Splashtop Remote Support
(212)4.8 out of 5
Optimized for quick response
10th Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:Starting at $22.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 63% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Splashtop Remote Support is a tool that allows users to access and control clients' devices remotely, providing support and managing endpoints.
    • Users like the ease of use, the ability to handle multiple requests simultaneously, the quick installation process, the customization options, and the new features for endpoint management.
    • Users mentioned issues with the initial setup for novice clients, difficulties with reconnecting, problems with file transfer and device status updates, and limitations with group membership settings.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splashtop Remote Support features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.6
    7.1
    Ticket Prioritization
    Average: 8.7
    9.2
    Automate Ticket Routing
    Average: 8.7
    9.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Splashtop Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    Cupertino, CA
    Twitter
    @splashtop
    5,287 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    357 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 63% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Splashtop Remote Support is a tool that allows users to access and control clients' devices remotely, providing support and managing endpoints.
  • Users like the ease of use, the ability to handle multiple requests simultaneously, the quick installation process, the customization options, and the new features for endpoint management.
  • Users mentioned issues with the initial setup for novice clients, difficulties with reconnecting, problems with file transfer and device status updates, and limitations with group membership settings.
Splashtop Remote Support features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.6
7.1
Ticket Prioritization
Average: 8.7
9.2
Automate Ticket Routing
Average: 8.7
9.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Splashtop Inc.
Company Website
Year Founded
2006
HQ Location
Cupertino, CA
Twitter
@splashtop
5,287 Twitter followers
LinkedIn® Page
www.linkedin.com
357 employees on LinkedIn®
Track-It!
(100)3.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

    Users
    No information available
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Track-It! features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.6
    7.5
    Ticket Prioritization
    Average: 8.7
    7.4
    Automate Ticket Routing
    Average: 8.7
    6.8
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Civil Engineering
    AC
    Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management Read review
    Jose Q.
    JQ
    Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Software
    Year Founded
    1980
    HQ Location
    Houston, TX
    Twitter
    @BMCSoftware
    49,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,760 employees on LinkedIn®
    Phone
    713 918 8800
Product Description
How are these determined?Information
This description is provided by the seller.

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

Users
No information available
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Track-It! features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.6
7.5
Ticket Prioritization
Average: 8.7
7.4
Automate Ticket Routing
Average: 8.7
6.8
Knowledge Base/Ticket Integration
Average: 8.2
Verified User in Civil Engineering
AC
Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management Read review
Jose Q.
JQ
Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only... Read review
Seller Details
Seller
BMC Software
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
49,763 Twitter followers
LinkedIn® Page
www.linkedin.com
9,760 employees on LinkedIn®
Phone
713 918 8800
Learn more
ClearFeed
(130)4.6 out of 5
6th Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClearFeed is a support platform purpose-built for Slack-based support. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-fac

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClearFeed features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.6
    8.4
    Ticket Prioritization
    Average: 8.7
    8.7
    Automate Ticket Routing
    Average: 8.7
    7.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Lesleanne B.
    LB
    ClearFeed's ability to easily bring customer conversations into one Slack channel so that our team can provide fast and reliable support to... Read review
    Kevin C.
    KC
    It allows us to organize communication with customers via Slack, which we use as a way to have a more personable approach to support. Our customers... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClearFeed
    Year Founded
    2021
    HQ Location
    Beaverton, OR
    Twitter
    @clearfeedai
    332 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClearFeed is a support platform purpose-built for Slack-based support. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-fac

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 36% Small-Business
ClearFeed features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.6
8.4
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
7.7
Knowledge Base/Ticket Integration
Average: 8.2
Lesleanne B.
LB
ClearFeed's ability to easily bring customer conversations into one Slack channel so that our team can provide fast and reliable support to... Read review
Kevin C.
KC
It allows us to organize communication with customers via Slack, which we use as a way to have a more personable approach to support. Our customers... Read review
Seller Details
Seller
ClearFeed
Year Founded
2021
HQ Location
Beaverton, OR
Twitter
@clearfeedai
332 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Learn more
Serviceaide ChangeGear
(105)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 39% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceaide ChangeGear features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.6
    8.3
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    7.4
    Knowledge Base/Ticket Integration
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
    Verified User in Hospital & Health Care
    AH
    Out of the box prepackaged ITL workflow. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Serviceaide
    Company Website
    Year Founded
    2016
    HQ Location
    San Jose, California
    Twitter
    @ServiceAide
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

Users
No information available
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 39% Enterprise
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.6
8.3
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
7.4
Knowledge Base/Ticket Integration
Average: 8.2
Verified User in Information Technology and Services
AI
ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
Verified User in Hospital & Health Care
AH
Out of the box prepackaged ITL workflow. Read review
Seller Details
Seller
Serviceaide
Company Website
Year Founded
2016
HQ Location
San Jose, California
Twitter
@ServiceAide
11 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®