146 Helpdesk 365 Reviews
This was my first experience working with Helpdesk 365, and I was genuinely impressed. I needed help navigating our new employee directory system, and the team made the onboarding process incredibly smooth. They walked me through the platform step by step, answering all of my questions with patience and clarity.
What stood out most was how approachable and knowledgeable they were—making something that initially felt overwhelming easy to understand. I left the session feeling confident in how to use the system and appreciated the follow-up resources they shared.
Great first impression, and I’m looking forward to working with them again. Review collected by and hosted on G2.com.
My experience was great - nothing to dislike. Review collected by and hosted on G2.com.
Whenever you have a question or need to make an adjustment that you can’t resolve on your own, their friendly and highly knowledgeable support team is ready to help. Once everything is set up, the product proves easy to use. Although the initial implementation can take some time, the dedicated support team ensures a smooth process. In addition, the product offers a wide array of features and options that cater to your every need. Review collected by and hosted on G2.com.
It might work a little buggy from time to time, but this is definitly not a big problem. Review collected by and hosted on G2.com.
I like Helpdesk 365 because it is automated ,tickets are assigned to appropriate team that can handle it with ease .
Tickets are classified in a particular order such as time that it was placed, or how important it is .
Our employees get requests in their emails , without any difficulty.
Helpdesk 365 helps in knowing who is responsible for the tickets .
Helpdesk assists in monitoring how long a ticket has been submitted and the duration it has taken .
The customer support is amazing. Review collected by and hosted on G2.com.
It gives us a challenge when we want to use another operating system since it is only found on windows,it makes our work hard. Review collected by and hosted on G2.com.
Customer support responds quickly and are able to fix most of our issues, integrating the product has been mostly painless as we have been ablke to use Power Automate and SharePoint to get it up and running. Using the product is pretty straight forward and self explanatory. We use this tool daily to help us efectively work together on many tickets at once. Review collected by and hosted on G2.com.
There are a few growing pain bugs here and there that we have run into but it seems that we are able to get help with most of them on a short notice. There are a couple features here and there we'd like to see but we can usually work around them. Review collected by and hosted on G2.com.
Helpdesk 365 has proven to be an invaluable tool for our organization. The app is incredibly easy to implement and training end users is a breeze. The seamless integration between SharePoint and Teams enhances our workflow significantly. Additionally, the customer service is outstanding, ensuring that any issues we encounter are resolved promptly. Overall, I would rate this app 9 out of 10 stars for its efficiency and support. Review collected by and hosted on G2.com.
There are glitches, you need to refresh the page after every change, and during build when working in the same field of information, the pane closes and you have to re-open each time. We also need to add a custom report or two to meet our department needs. Review collected by and hosted on G2.com.
I do enjoy the fact that this tool helps our IT Team collect tickets from our employees and we are instantly notified to resolve their concerns, there are lots of features from escalation, consult, the modification of assigning ticket status, often times we are waiting for "3rd Party Resolution" or "Hardware Delivery" which helps put into perspective for our employees to know the status of their concern.
One major PRO about Helpdesk is the fact that if you are using Helpdesk 365 and Asset Manager, you will be happy to know if an employee sends a ticket regarding their computer/laptop you can then update it in the ticket which will reflect in Asset Manager as well. Review collected by and hosted on G2.com.
I do not enjoy the fact that often times I am having to refresh the web page to do simple things such as, assign ticket to myself, then update its status, then refresh the page, then add a note, then refresh, then add a private note, then refresh, and if needed then escalate, then refresh.
this issue happens not only on Helpdesk 365, but on Asset Manager as well, and I'm assuming it goes across the board.
Not a big issue, its easy to get used to after a few times with the F5 key (your new best friend)
I've tried to find and develop a fix for this issue to provide the HR365 team about it, but I'm starting to believe it is how SharePoint is. Review collected by and hosted on G2.com.
Always available for support when needed, you guys fix almost everything I find within reasonable time. Thanks! Review collected by and hosted on G2.com.
There's lots of bugs, but nothing we haven't been able to work through. The initial setup was painful because it was never explained that when you install the app on seperate sites, it remains a seperate app build wise. I had to rebuild many house of work to account for this. I also didn't read this or see in the Admin guide, which could use more detail. Review collected by and hosted on G2.com.
Integration with MS 365 suite (Teams, SharePoint, Azure AD) Review collected by and hosted on G2.com.
Lot of configuration has to be done manually and partially described in the documentation Review collected by and hosted on G2.com.
