146 Helpdesk 365 Reviews
Helpdesk 365 is very simple to use. Most importantly, it is also great to onboard new agents and once they get their hands on it, they can very easily get good at it. The ability to create, edit, and react to tickets is convienient especially as our organization deals with a lot of tickets. Review collected by and hosted on G2.com.
I honestly don't have much to complain about with Hepldesk 365 Review collected by and hosted on G2.com.
We needed a ticketing system that can integrate well with Microsoft 365, works well within Teams, and has a knowledge base. Helpdesk 365 met all our needs. It is a great mix of being easy to use, simple to set up, and has advanced features. More importantly, it works within Microsoft 365 Review collected by and hosted on G2.com.
Our deployement is an year old, we don't have AI features. Helpdesk team has told that AI is available in ned versions, looking forward for AI features. Review collected by and hosted on G2.com.
the support team is great at getting back to me and solving our issues, they are happy to help modify things so it fits our needs perfectly. Review collected by and hosted on G2.com.
at times the software can load slowly or oddly. Review collected by and hosted on G2.com.
We like the ability to customize functionality of the system to tailor to our company's needs. The speed and minimal to no down time is great. Review collected by and hosted on G2.com.
We haven't found any downsides of using Helpdesk 365. We would like to see more documentation regarding custom settings and integrations. Review collected by and hosted on G2.com.
I love the features such as custom fields, custom views, ticket sorting, SLA, approval workflow and the reporting options that are ay your finger tips.
Helpdesk support tem is quick to respond to questions and they're always posting guides with tutorials on how to implement new features. Review collected by and hosted on G2.com.
There are no dislikes as the product and the team are always helpful Review collected by and hosted on G2.com.
It's very easy to use specially for the End-Users the User Interface I like. Review collected by and hosted on G2.com.
Genuinly I would say need to improve performance.
Need to work on Approver workflow. Review collected by and hosted on G2.com.
HelpDesk 365 is an excellent solution for organizations that need a ticketing system for mult-departments. The ease of use makes it simple to get it up and running quickly and can be tailored for different departments. We currently use in our organization to communicate requests across departments and it saves time and reduces un-nessecary emails.
The tech support is great and always responds quickly if issues or questions arise. Review collected by and hosted on G2.com.
It is a little spendy if you want the enterprise version for a medium to small business. Review collected by and hosted on G2.com.
Helpdesk 365 came through for us by reducing the volume of tickets that we were receiving and causing delays . Helpdesk was able to organize ticket requests and improve our Customer service .
The delay happens when a customer is requesting for a ticket and no one knows who is responsible to handle it,it becomes a big challenge, but Helpdesk 365 assigns a ticket to someone who is responsible for it.
Helpdesk 365 is customizable meaning it can serve in different areas of your business to meet our needs .
We are Able to solve complex issues fast and in a quicker way . Review collected by and hosted on G2.com.
The only challenge we faced is when we want to upgrade we end up losing data.
No dislikes. Review collected by and hosted on G2.com.
It's really easy to get the software installed. The options and the software just makes sense and helps our team to streamline the support tiquets workflow.
Customer support is amazing. They're always on and eager to help with any question regarding how to set up the application for your requirements or more technical Sharepoint setups to make all come together.
We've purchased it along their Asset Management app because integration is easy and we can also leverage integration with other office automation tools like PowerAutomate.
I just use it every day. Review collected by and hosted on G2.com.
Although I really like talking with them I believe documentation can be improved to make you feel more self-suficient. For example showing sample setups for differents workshops in the notification side which is quite extensive. Review collected by and hosted on G2.com.
