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Helpdesk 365 Reviews & Product Details - Page 10

Helpdesk 365 Overview

What is Helpdesk 365?

Helpdesk 365 is an advanced ticketing and service management solution designed specifically for businesses using Microsoft Teams and SharePoint. This platform is built natively on the Microsoft 365 ecosystem, allowing organizations to efficiently manage support requests while ensuring security, compliance, and seamless collaboration across various teams. It caters to the needs of IT departments, HR teams, and customer support functions, making it a versatile tool for any organization. With automated workflows, SLA tracking, and real-time notifications, Helpdesk 365 streamlines issue resolution and improves response times. The self-service portal allows employees to access a knowledge base, submit tickets, and track the status of their requests, reducing repetitive inquiries and improving productivity. Its AI-driven ticket categorization and prioritization ensure that issues are routed to the right teams, speeding up resolutions. Security is a core feature of Helpdesk 365, ensuring end-to-end data encryption, role-based access controls, and compliance with Microsoft 365 security standards. Organizations can customize user permissions, restricting access to sensitive information while ensuring authorized personnel can handle tickets efficiently. The platform integrates seamlessly with Outlook, Power Automate, and Microsoft Teams, eliminating the need to switch between multiple applications. Its advanced reporting and analytics dashboard offers real-time insights into ticket creation from emails, ticket trends, and resolution times, empowering organizations to make informed, data-driven decisions. The no-code workflow configuration makes it adaptable for IT, HR, and customer support teams, offering flexibility across departments. Designed for businesses of all sizes, Helpdesk 365 helps teams reduce resolution times, enhance collaboration, and improve user satisfaction, all while operating within the secure and familiar Microsoft 365 environment.

Helpdesk 365 Details
Product Website
Languages Supported
Czech, Danish, German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish
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Product Description

HR365 Helpdesk - HR365's Sharepoint help desk is a simple, customizable helpdesk tool that ensures your organization can handle every issue effectively. Assign every ticket to a specific team so there is no confusion about who should take care of the issue. Office 365 ticketing system offers different ticket views to help you automatically organize your tickets based on priority, category, time, status, or groups. Teams like yours can provide support across IT, HR, legal, finance, and more. This Sharepoint ticketing system helps you in organizing your tickets based on priority, category, time, & status hence improving efficiency. Employees can submit requests to teams or through the Sharepoint ticketing system’s customer portal, via email, or through an embedded web part. Support teams like IT, HR, legal, finance, etc. can then work on these requests, track and monitor using this office 365 ticketing system. This app is based on Office 365, which means all of your data stays within your Office 365 tenant.


Seller Details
Company Website
Year Founded
2015
HQ Location
Wilmington, US
Twitter
@cubiclogics
14 Twitter followers
LinkedIn® Page
www.linkedin.com
117 employees on LinkedIn®
Description

Cubic Logics stands as a beacon of digital transformation, having garnered the trust of Fortune 500 clients such as Siemens, KPMG, and Cricket Australia.


Manoj K.
MK
Overview Provided by:
Chief Solution Architect / CTO

Helpdesk 365 Integrations

(2)
Verified by Helpdesk 365

Recent Helpdesk 365 Reviews

Verified User
A
Verified User
3.5 out of 5
"Support"
all the features. it is all in O365. we can access the data directly in SharePoint
AS
Alesha S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Reliable, Knowledgeable, and Responsive"
This was my first experience working with Helpdesk 365, and I was genuinely impressed. I needed help navigating our new employee directory system, ...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Great support, neat product"
Whenever you have a question or need to make an adjustment that you can’t resolve on your own, their friendly and highly knowledgeable support team...

Helpdesk 365 Media

Helpdesk 365 Demo - All of your needs
Productivity & customer experience enhancer reports track team performance, customer satisfaction and identify low hanging fruits to improve it no time with this HR365’s Sharepoint helpdesk ticketing system. In reports you can see number of tickets, created, resolved or reopened. Send custom...
Helpdesk 365 Demo - HR365 Helpdesk - Self Service
This Microsoft helpdesk software allows your customer to raise ticket from portal and further allow them to check status of their open ticket, check previous tickets and alert them as soon as agent take action on their tickets. Also Sharepoint helpdesk ticketing system help them in finding solut...
Helpdesk 365 Demo - Helpdesk - Focus on core
HR365’s Sharepoint ticketing system offers you to organize your tickets based on priority, category, time, & status hence in improving efficiency. Employees can submit requests to teams through Sharepoint ticketing system’s customer portal, via email, or through an embedded web part. Sup...
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146 Helpdesk 365 Reviews

4.7 out of 5
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146 Helpdesk 365 Reviews
4.7 out of 5
146 Helpdesk 365 Reviews
4.7 out of 5

Helpdesk 365 Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
WL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
Rating Updated ()
What do you like best about Helpdesk 365?

From the time I logged the ticket with customer service, it took them less than a hour to sort out my issues of the platfrom. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

No complains regarding Helpdesk365. Their service is amazing. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

They Helped me with my automatic email requist. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

Thank you very much for your positive feedback! We are delighted to hear that our support agent was able to assist you promptly with your HR365 issues. It's great to know that you had a wonderful experience with Helpdesk 365 and that we were able to resolve your concerns efficiently. If you have any more questions or need further assistance in the future, please feel free to contact us anytime. We are here to help and ensure you have the best experience with Helpdesk 365!

Verified User in Libraries
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Helpdesk 365?

The migration was easy, and the system is easy for our users to navigate. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

We had to migrate and couldn't keep using our old version, but this wasn't really an issue. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

We use it to keep track of all our user IT-related requests. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

Thank you for sharing your positive experience with Helpdesk 365! We are extremely pleased to know that the migration process was smooth, and that the system is user-friendly for your team. We understand that migrating to a new system can sometimes be a challenge, but we are glad it was not a major issue for you. It's great to hear that Helpdesk 365 is helping you keep track of IT-related requests efficiently. If you have any further feedback or need assistance in the future, please feel free to contact us anytime. We are here to help & support you in every step of the way.

MIELAN RAJ M.
MM
ISV Engagement Manager at Microsoft
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Helpdesk 365?

- Instant connectivity with M365

- Users power automate

- Connect with my active directory

- Uses support mailbox instantly Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

- Wish I would have known earlier of helpdesk 365 Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

- Instant assigning of tickets and customer satisfaction service Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

Thank you for sharing your positive experience with Helpdesk 365! We are very happy to know that you find it easy to use and that it has been beneficial for instant connectivity and customer satisfaction. We appreciate your feedback about wishing you had known about Helpdesk 365 earlier. We are always looking for ways to improve our communication and make sure our customers are aware of all the features and benefits our platform offers. If you have any further suggestions or feedback, please feel free to reach out. We are here to assist you and ensure you have a great experience with Helpdesk 365.

AN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Helpdesk 365?

Helpdesk 365 is a game changer,user frendly design with powerfull features. Ticet management is seamless. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

nothing that I'd say dislike. The solution is easy to use. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

Helping my team to easly manage the tickets, automate the repetitive tasks. This result increase the team efficieincy. Its featuters enables efficient tacking and enhancement of business processes. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

Thank you for sharing your positive experience with Helpdesk 365! We are glad hear that you find our application user-friendly with powerful features. It's great to know that ticket management is seamless for you and that it's helping your team manage tickets efficiently and automate repetitive tasks. If you ever have any questions or need assistance, please feel free to contact us anytime. We are here to help you with anything. Thanks for choosing Helpdesk 365!

AN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Helpdesk 365?

Helpdesk 365 is having user friendly interface and it is easy to use Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

so far i have not found any dislikes about helpdesk 365 Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

The Helpdesk 365 tool is helping us in soling our daily taks and quireis raised by our customer in shorter time and which is helping us in improving our productivity. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

Thank you for sharing your positive experience with Helpdesk 365! We are very pleased to hear that you find the interface user-friendly and easy to use. It's great to know that the tool is helping you solve daily tasks and customer queries efficiently, ultimately boosting productivity. If you ever have any questions or need assistance with the tool, please feel free to reach out. We are here to help and support you every step of the way. Thanks for choosing Helpdesk 365!

Verified User in Government Relations
CG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Helpdesk 365?

Like what it can do for a Organization ability to control their help desk functionally and its ability to tie into the assets. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

No issues at this time, as we are just starting this process. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

ITSM to help us in are ISO and CMMI solutions Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

Thank you for sharing your positive feedback about Helpdesk 365! We are glad to hear that you appreciate its ability to help organizations control their help desk functionality and tie into assets effectively. As you begin the implementation process, we are here to support you at every stage. If you have any questions or run into any challenges while setting up Helpdesk 365, feel free to reach out to us anytime. Our commitment is to ensure a smooth and successful transition for your organization. Thank you for choosing Helpdesk 365 to support your ITSM needs for ISO and CMMI solutions.

Bhaskar K.
BK
Senior Associate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Helpdesk 365?

Big thing is now Helpdesk365 is available on Microsoft teams aswell, which created a big impact changes.

The UI interface is very easy to use and understand. Also available in many languages.

Assign every ticket to teams and we have Aa option to view to improve performance etc.

We can use this ticketing system tools for IT, HR and another office client request. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

No major dislike, But somethime it's takes time to generate tickets. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

I am using this ticketing tools since 5 years and this is one of the best ticket systems tools ever I seen.

Very easy to use , Customized ticket option, assign to teams and we can view ticket for improvement etc.

Saved lots of time and very easy to track all record of tickets.

The customer service is good and very helpful for resolving issue. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

Thank you for sharing your positive experience with Helpdesk 365! We are delighted to hear that you find the Microsoft Teams integration impactful and the UI user-friendly. We appreciate your feedback on ticket generation speed and will work on optimizing this process. It's great to know that Helpdesk 365 has been instrumental in saving you time and improving ticket tracking. Our team is dedicated to providing excellent customer service, and we are pleased to hear that you have had positive interactions with them. If you have any further feedback or need assistance, feel free to reach out. Thank you for choosing Helpdesk 365!

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Helpdesk 365?

It is easy to find historical tickets and manage individual tickets. Once the system is setup, it is easy to maintain. Customer service has been responsive to our issues and prompt in resolving. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

The UI can at times behave unexpectedly, either freezing or breaking until the page is reloaded. I haven't been able to find any reports showing info like who creates the most tickets, or which agents are closing tickets. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

Management of IT support tickets Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

Thank you for sharing your feedback on Helpdesk 365! We are happy to hear that you find it easy to manage tickets and that our customer service has been responsive. We understand the challenges you have faced with UI issues and appreciate your patience. Our team is actively working to enhance system performance. Regarding your request for specific reports, we value your input and will share it with our development team for consideration. In the meantime, we will explore alternative ways to provide the insights you need. Please reach out to our support team, and we will be happy to assist further. Thank you for choosing Helpdesk 365 for your IT support ticket management needs!

GM
Systems Engineer
International Trade and Development
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Helpdesk 365?

The tool has created a feature for ticketing, and this brings a focused option where communications is made straightforward. The creation of emails for communications ensure all customer support is well enhanced and no complexity encountered.

The cloud ticketing from the software has made the platform more useful. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

The platform has made every ticketing process effective, but there should be better integration streams for advanced communications. The software is attentive, and there are useful updates constantly. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

The platform has created a better customer help desk, with a reliable ticketing structures.

More so, the determination of cloud space, where there is safety is also a functional part of the tool.

The ticketing status from the tool is fully implemented, to enhance clarity and convinience. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

Thank you for sharing your feedback on Helpdesk 365! We are delighted to hear that you liked the ticketing feature and the straightforward communication it offers. We understand your desire for better integration streams for advanced communications and will take this into consideration for future updates. It's great to know that the cloud ticketing has made the platform more useful for you. We are committed to continuously improving our software to provide a better customer help desk experience. If you have any further suggestions or need assistance, please feel free to reach out to us. We value your input and look forward to serving you better. Thanks for choosing Helpdesk 365!

AN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about Helpdesk 365?

Easy to use.

All the features are available which are required for any Helpdesk tool. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

This tool would have been implemented before to count productivity. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

We are able to manage all helpdesk and service desk related queries and tickets on timely manner. It helping us to increase the productivity. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

Thank you for your positive feedback on Helpdesk 365! We are glad to hear that you find the tool easy to use and that it meets your requirements. We appreciate your suggestion about implementing the tool earlier for productivity tracking. We are continuously working on improving our services and will take your feedback into consideration. If you have any further suggestions or need assistance, please feel free to reach out to us. We are here to help and ensure that Helpdesk 365 continues to benefit you in managing helpdesk queries efficiently. Thanks for choosing Helpdesk 365!