146 Helpdesk 365 Reviews
From the time I logged the ticket with customer service, it took them less than a hour to sort out my issues of the platfrom. Review collected by and hosted on G2.com.
No complains regarding Helpdesk365. Their service is amazing. Review collected by and hosted on G2.com.
The migration was easy, and the system is easy for our users to navigate. Review collected by and hosted on G2.com.
We had to migrate and couldn't keep using our old version, but this wasn't really an issue. Review collected by and hosted on G2.com.

- Instant connectivity with M365
- Users power automate
- Connect with my active directory
- Uses support mailbox instantly Review collected by and hosted on G2.com.
- Wish I would have known earlier of helpdesk 365 Review collected by and hosted on G2.com.
Helpdesk 365 is a game changer,user frendly design with powerfull features. Ticet management is seamless. Review collected by and hosted on G2.com.
nothing that I'd say dislike. The solution is easy to use. Review collected by and hosted on G2.com.
Like what it can do for a Organization ability to control their help desk functionally and its ability to tie into the assets. Review collected by and hosted on G2.com.
No issues at this time, as we are just starting this process. Review collected by and hosted on G2.com.

Big thing is now Helpdesk365 is available on Microsoft teams aswell, which created a big impact changes.
The UI interface is very easy to use and understand. Also available in many languages.
Assign every ticket to teams and we have Aa option to view to improve performance etc.
We can use this ticketing system tools for IT, HR and another office client request. Review collected by and hosted on G2.com.
No major dislike, But somethime it's takes time to generate tickets. Review collected by and hosted on G2.com.
It is easy to find historical tickets and manage individual tickets. Once the system is setup, it is easy to maintain. Customer service has been responsive to our issues and prompt in resolving. Review collected by and hosted on G2.com.
The UI can at times behave unexpectedly, either freezing or breaking until the page is reloaded. I haven't been able to find any reports showing info like who creates the most tickets, or which agents are closing tickets. Review collected by and hosted on G2.com.
The tool has created a feature for ticketing, and this brings a focused option where communications is made straightforward. The creation of emails for communications ensure all customer support is well enhanced and no complexity encountered.
The cloud ticketing from the software has made the platform more useful. Review collected by and hosted on G2.com.
The platform has made every ticketing process effective, but there should be better integration streams for advanced communications. The software is attentive, and there are useful updates constantly. Review collected by and hosted on G2.com.
Easy to use.
All the features are available which are required for any Helpdesk tool. Review collected by and hosted on G2.com.
This tool would have been implemented before to count productivity. Review collected by and hosted on G2.com.