Very easy to setup, rollout and use, we've had Atera for over a year now and its ticked all the boxes for us. Remote monitoring, remote assistance all possible and we've got our software patching under control for the first time ever.

The AI Assistant is constantly improving, and has offered several helpful scripts. They constantly develop on the entire platform, with new features coming out frequently. It is very easy to add machines, and to organize even a large national department's operations. The KB is first-rate, and its integration into the help portal has been very useful. The reports provide me with a good top-down view into things, and I can drill down easily. My team uses it daily, as do I. Their community is excellent, with lots of engagement by both other users and the support team (who have been very responsive). Overall implementaiton was really easy, with their implementation team offering excellent training.

With Atera we have been able to easily support our organization remotely with Spalshtop and its management of Windows Updates also works well. The script library they provide can be very useful as well. Rollout was pretty simple when transitioning from Kaseya by using GPO and scripting to install the agent automatically. We also use it for asset management and that has been going well.