Really helpful to connect Slack and Zendesk support- customers or colleagues can raise tickets from slack conversations and manage the ticket inc responses directly on the thread, saving everyone switching platforms. The implementation was straightforward forward and we don't generally have any issues. Overall, it's a solid tool that improves our workflow and we'd recommend it!

The ease and clarity of obtaining insights via data

ClearFeed is simple to navigate, making it easy to pick up and use without a steep learning curve. Plus, it provides some real-time data insights that support quick decision-making.