Splashtop Remote Support Reviews & Product Details

It is simple to use and I can quickly and easily handle multiple help requests at a time. Installing on my network was quick and painless. I use it every day, throughout the day. I also love the new features for endpoint management that allow me to keep up with patch management. Review collected by and hosted on G2.com.

There is nothing I dislike, but I am looking forward to more capabilities to set updates for our most commonly used programs. Review collected by and hosted on G2.com.

I have used this program for a number of years. In fact, every time I service a computer I install it on the client's desktop. It saves me time and mileage and allows me to help my clients in a timely manner instead of arranging for an on-site visit at some time in the future.

The interface is easy to use and has rarely failed me. Review collected by and hosted on G2.com.

There are some featured of more expensive programs that I have used in the past, but I just don't worry about them since using Splashtop.

On rare occasions I can see the client's computer but the program will just not connect to it. Tech support has helped me a bit, but in some cases I find that the only solution is to use another program or to go onsite. Review collected by and hosted on G2.com.

I am a small consultant that supports a variety of Non-Profit organizations and I need something simple for the end-user to help me help them. I have used other desktop support software apps and most of them are hard to implement or hard to use for the end-user. Also, I have found that Splashtop is very cost competitive to other Desktop support software that charge a heafty price for a similer configuration. The best thing I like about this tool is that I can basically support anyone on almost any device remotely, this is to include mobile devices. Review collected by and hosted on G2.com.

There are not many downsides but if I had to complain about one thing is that there should be an application that one could install on their computer similar to teamviewer where instead of having to go to a website to download the app, it could already be installed and they just click the app from their favorites. Review collected by and hosted on G2.com.

Using Splashtop Remote Support enables me to assist my clients in the fastest and most efficient ways possible. Zoom and Teams allows us to share screens but Splashtop has been easier for my clients to access and use. I can also move files from one computer to another with the click of a few buttons. I can restart the other system and keep access, as well. I can send a quick invite or set up regular access. My clients love how quickly we can resolve issues using Splashtop Remote Support. Review collected by and hosted on G2.com.

I honestly can't think of a downside to using Splashtop Remote Support. We've only had positive experiences over the past few years. Review collected by and hosted on G2.com.

I've been using Splashtop Remote Support for almost ten years now. They have consistently added improvements that show they understand the needs of SMBs and service providers. We support five Municipalities with a small team of three technicians and about 330 endpoints. In addition to Desktop support, Splashtop has allowed us to roll out remote control capabilities to operators at several water and wastewater plants in a secure manner including two-factor authentication, segregation of access by device groups, and centralized management of operator access and credentials. The implementation was trouble-free. We find the inventory capabilities and notifications of software installs particularly useful, allowing us to follow up as necessary with our end users. Review collected by and hosted on G2.com.

Authenticating to Azure connected workstations is not very intuitive, but possible. It would be nice to have a role in the administrative console for an auditor function. Review collected by and hosted on G2.com.

The features I like the most are:

- Unattended remote control

- Ability to create groups and assign specific users to control these groups

- Easy installation process

- The Splash Business agent is very user-friendly

- When I remotely control a user's device, the connection never drops.

- allow me to support users from my mobile app Review collected by and hosted on G2.com.

i like every thing about this tool because before i chose it, i tested many tools and compared them and found this is the best tool cover my need. Review collected by and hosted on G2.com.

This was recommended to me by a colleague. I got the business edition and it is great for connecting to co-workers that are having issues with their computers. I just logged on and take a look around. We have 6 companies and a couple of them are 6 hour round trip away, so it is nice to be able to connect to their computer and help them with a problem. Review collected by and hosted on G2.com.

Sometimes I have trouble connecting to the computer because it is asleep and won't wake up or the person on the other end has deleted the program. I would like to see if there was a way to lock them from removing the program or changing the login information. Review collected by and hosted on G2.com.

I have been using Splashtop Remote Support for several years now. I use it to quickly remote into a user's computer and resolve issues or provide direction on how to do something. The show remote cursor and laser pointer option is especially helpful when teaching a user how to use software. I have deployed installers for each of our locations that automatically puts the PC in the correct group in Splashtop making it easy to install with minimal effort. I have also had some users need access to their computers for some out of the office work. I am able to create users as needed and assign them to specific PCs. If a user no longer needs the access, I can easily disable or delete the account. I use this software daily and am thankful for how well it works as I provide support. Review collected by and hosted on G2.com.

Some obscure programs may conflict with Splashtop causing it to stop working. This is fairly rare. but can be a pain at times. There are also times when I think that the screen of the remote PC is blacked out, but I find that it is not, which could potentially cause me to accidentially reveal sensitive data to whoever is near that PC. Those have not been major issues for me at this time however, so I have not looked too hard for a solution. (The blacked out screen likely needs different graphics drivers, I would imagine.) Review collected by and hosted on G2.com.

I've been using Spashtop since 2018 to provide remote support for clients, colleagues, and friends. Being able to see the screen of the remote user is a quantum leap beyond telephone support, and my ability to directly control a remote Mac or Windows computer is fabulous!

Setup on Splashtop on the remote device is straightforward for even low-tech users. Review collected by and hosted on G2.com.

Remote setup of Splashtop SOS on a Mac is a bit tricky due to macOS security precautions. Review collected by and hosted on G2.com.

I am an Apple consultant and have to remotely connect with many clients. Often I have an issue using Apple's built-in screen sharing feature to connect, but Splashtop works really well. I use it weekly. What I also like is it's ability to connect to more than one screen at a time. Review collected by and hosted on G2.com.

Many novice clients have a hard time with the initial Splashtop SOS setup. They get confused with allowing the permissions that Apple requires. It would be great if Spashtop could make this initial setup easier. I'm not sure Apple will allow that. Review collected by and hosted on G2.com.