Top 10 it service management Alternatives & Competitors

(16)4.1 out of 5

If you are considering IBM Maximo IT, you may also want to investigate similar alternatives or competitors to find the best solution. Service Desk Software is a widely used technology, and many people are seeking easy to use, reliable software solutions with automate ticket routing, knowledge base/ticket integration, and multi-channel access. Other important factors to consider when researching alternatives to IBM Maximo IT include integration and performance. The best overall IBM Maximo IT alternative is Jira Service Management. Other similar apps like IBM Maximo IT are ServiceNow IT Service Management, BMC Helix ITSM, SolarWinds Service Desk, and Freshservice. IBM Maximo IT alternatives can be found in Service Desk Software but may also be in IT Service Management Tools or Help Desk Software.

Best Paid & Free Alternatives to IBM Maximo IT

Jira Service Management
ServiceNow IT Service Management
BMC Helix ITSM
SolarWinds Service Desk
Freshservice
Zendesk Support Suite
Atera
SysAid

Top 10 Alternatives to IBM Maximo IT Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how IBM Maximo IT stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Information Services, and Automotive, and find the best product for your business.

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Serviceaide ChangeGear

(105)3.9 out of 5

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase...

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Reviewers say compared to IBM Maximo IT, Serviceaide ChangeGear is:

More expensive

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Jira Service Management

By Atlassian

(780)4.2 out of 5

Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Categories in common with it service management:

Reviewers say compared to IBM Maximo IT, Jira Service Management is:

More expensive

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ServiceNow IT Service Management

By ServiceNow

(1,044)4.4 out of 5

ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

Categories in common with it service management:

Reviewers say compared to IBM Maximo IT, ServiceNow IT Service Management is:

More expensive

Better at meeting requirements

More usable

See all ServiceNow IT Service Management reviews

BMC Helix ITSM

By BMC Software

(285)3.7 out of 5

BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.

Categories in common with it service management:

Reviewers say compared to IBM Maximo IT, BMC Helix ITSM is:

More expensive

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SolarWinds Service Desk

By SolarWinds Worldwide LLC

(742)4.3 out of 5

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

Categories in common with it service management:

Reviewers say compared to IBM Maximo IT, SolarWinds Service Desk is:

Reviewers say compared to IBM Maximo IT, Autotask is:

More expensive

See all Autotask reviews

#10

ClickUp

By ClickUp

(10,216)4.7 out of 5

ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.

Categories in common with it service management: