Looking for the best chatbot development platforms for 2025

I’ve been reading about different chatbot development platforms and was curious how the community views these options. It would be helpful to hear if anything stood out for you when building customer-facing bots or internal tools.

Here are a few platforms I’ve seen mentioned:

Intercom

Focuses on live chat, bots, and automated workflows for sales and support teams.

Zendesk Support Suite

Includes chatbots that connect to help centers and support agents to help manage customer service.

Birdeye

Offers chatbot and messaging tools mainly for local businesses looking to manage reviews, chats, and customer interactions.

Qualified

Geared toward B2B companies. Focuses on using chatbots to qualify leads and connect them with sales teams faster.

Tidio

Combines live chat and chatbots, mainly for small businesses looking to automate responses and capture leads on their websites.

It would be great to hear your thoughts if you’ve had a good (or not-so-good) experience with any of these.

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Bhoomika P.
BP
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This article on free AI chatbots also gives an excellent overview: https://learn.g2.com/ai-chatbot-software

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Evan S.
ES
Manager
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Finding the best chatbot dev platform depends on your use case and team size. In general, I would recommend Intercom or Zendesk Support Suite. Let me know what you think!

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