Video Reviews
Autotask PSA Review
416 Autotask Reviews
Autotask integrates seamlessly with other Kaseya products, such as Datto RMM and IT Glue, Darkweb, BulPhish, Graphus, Rocket Cyber,... and then, create a new ticket. enhancing operational efficiency. Review collected by and hosted on G2.com.
When creating a new ticket, the dropdown menu isn’t functioning as expected. After clicking the dropdown and scrolling down a long way, the menu disappears unexpectedly. Review collected by and hosted on G2.com.
Autotask offers several features and very easy integration to the third party via API. Outstanding customer support via chat, via email and call - available 24*7.
It is very easy to understand and to implement the ITSM product. We are using daily for our company's support system. Review collected by and hosted on G2.com.
Nothing to dislike about this product so far Review collected by and hosted on G2.com.
Autotask provide us a solution for ticket management and seamless integration with essential tools, enhancing our workflow and efficiency.
Autotask integrated with Datto RMM, IT Glue, and Backup Radar. This setup allows us to createad a automatic ticket via APIs when issues occur.
We have used Autotask daily for the past five years, I’ve found it to offer numerous valuable features like:
Checklists and Documentation - It enables us to create checklists and upload screenshots and documents, ensuring easy access to crucial information.
Reporting - The reporting capabilities are excellent, allowing us to generate and share reports with our management team and clients as needed for example audit purpose.
24/7 Support - The support team is always available to assist us whenever required.
Ease of Use - The system is easy to implement and user-friendly, making it accessible for users with varying technical skills. Review collected by and hosted on G2.com.
Support team should respond quickly, although their technical expertise is exceptional. Review collected by and hosted on G2.com.
easy to use: loved the convenience of it, and its ease to implement it in our environment.
clean GUI (Graphical User Interface): attractive, and clean GUI, with no additional things.
good search option, where we can search for literally anything we input in the system.
categorized Options: the way all options were categorized in a clean way, so that its easier to find the options even for new users.
smooth and quick Performance: loved the smoothness of the web portal, with close to zero glitches.
my team has integrated it with Rocketship to get more output from this tool.
I use it 5 days a week, and it helps with my day to day tasks.
Haven't got a chance to work with customer support yet, but looking forward for it. Review collected by and hosted on G2.com.
nothing much, but when I was new to this it took me a little time to get familiar with it as I had previously worked on other tools.
rest all good. Review collected by and hosted on G2.com.
The integration and manageability of ticket flow to get everything to the right tech without issue. Used by everyone all day to keep the work flow smooth. After setup, the maintenance is easy. Review collected by and hosted on G2.com.
The automation can at times be a little finicky. This is where customer support really comes in handy for how to fix the issues. Review collected by and hosted on G2.com.
Autotask Professional Services Automation is a awesome platform and it has good dashboard, graphs to represent tasks and different types of widgets, which is very useful such as taking updates of each and every member of the team. It is used mainly for implementation purpose. The customer support is more efficient compared to other tools and it can be used frequently to improve communication between customer and developer. Autotack Professional Services Automation offers an all-in-one solution for business operation management such as providing day to day updates of individuals. Its ease of use for managers and ease of integration combing of automation and user friendly screens. Review collected by and hosted on G2.com.
There are few limits where the data will be more and will end up in confusing and losing of data Review collected by and hosted on G2.com.
I like its dashboards and its comprehensive functionality. It is an all-in-one solution that combines service desk, inventory, workflow automation, project management, time and expense tracking, billing, customer relationship management, and reporting and analytics in a single platform. This can help streamline workflows, improve communication, and reduce the need for multiple tools and systems. Some features are not as good as others; for example, Project Management is not the best in class, but it is enough to get started without additional costs. Review collected by and hosted on G2.com.
The project management tool is minimal and cumbersome to use. Asset management is also non-intuitive, at least. There should also be a better integration with Outlook/Exchange Online for tasks and scheduled tasks, there is seomething basic, but it is the information that is displayed is so limited it is basically useless. Review collected by and hosted on G2.com.
AutoTask is perfect for any help desk. From the ease of use to the communication that it proves, as well as the end user being able to see their current and old tickets. Being able to keep track of how much time was spent on a ticket and see where your time is spend. AutoTask is great for seeing what is being on on a daily basis as well as seeing that you have coming up. Review collected by and hosted on G2.com.
Using the search feature, you have to select want you are searching on, not just searching across everything Review collected by and hosted on G2.com.
Holds all the information you need for customer support tickets. It is no difficult to implement. I use the application everyday for work. it has lots of features. Review collected by and hosted on G2.com.
Autotask has undergone a update recently that has made the interface no easy to use. it has information in place that do not make sense and has many confusing menues and drop downs. Review collected by and hosted on G2.com.
