Datto RMM Reviews & Product Details

Datto RMM Overview

What is Datto RMM?

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

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Kaseya 365 Endpoint

1,048 reviews

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Product Description

A proactive remote monitoring & management (RMM) that maximizes productivity.

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Kaseya

Description

Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs). Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Kaseya IT Complete is the most comprehensive, integrated IT management platform comprised of industry-leading solutions from Kaseya, Unitrends, Rapidfire Tools, Spanning Cloud Apps, IT Glue, ID Agent and Graphus. The platform empowers businesses to: command all of IT centrally; easily manage remote and distributed environments; simplify backup and disaster recovery; safeguard against cybersecurity attacks; effectively manage compliance and network assets; streamline IT documentation, and automate across IT management functions. Headquartered in Dublin, Ireland, Kaseya is privately held with a presence in over 20 countries. To learn more, visit www.kaseya.com.

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George Rouse

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Jack Z.

Small-Business (50 or fewer emp.)

3/31/2025

"Started Selling When in Beta - Integrated with the grace of a drunken elephant"

0/5

What do you like best about Kaseya 365 Endpoint?

The price, and Datto RMM. The rest is half baked at best. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

We were sold on Datto EDR and Datto AV being well integrated together and with Datto RMM. What we found, after paying several hundred dollars for a useless onboarding meeting that came 2 weeks after we signed up, was a giant mess. To call Datto RMM and Datto EDR/AV integrated is a stretch at best. Even within the EDR platform, the AV was BARELY functional. It's getting better, but we were sold on the product as if it was ready. Instead we found that it was in Alpha. Basic processes didn't work, there wasn't even an AV exclusions list when we were onboarded. EVERY SINGLE TIME I sign into Datto EDR I wish we hadn't signed that contract. It's made me question whether I want to use any Kaseya products at all once our contract is up. Review collected by and hosted on G2.com.

JUAN PABLO G.

IT MANAGER

Mid-Market (51-1000 emp.)

3/28/2025

"This tool is very powerful"

4.5/5

What do you like best about Kaseya 365 Endpoint?

This tool is very powerful because of their integration and automation, i think is one of the standouts features capabilities that have. the pricing is very competitive especially considering the range of features included. also is very easy to use, the user interface is intuitive and easy to navigate making it accessible even for those who may not be very tech-savvy. The implementation was very easy with the support of the Kaseya team. Customer server is very good and not have any issues until now.

We use daily this tool for a normal work. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

Initial set up could be a challenge but with the help of the support team we complete the implementation. Management Although the overall cost is lower compared to individual products, the bundled pricing required us to increase our spend with Kaseya Review collected by and hosted on G2.com.

Adrian D.

Support Engineer

Small-Business (50 or fewer emp.)

3/25/2025

"A Powerful and Comprehensive Solution"

5/5

What do you like best about Kaseya 365 Endpoint?

ecurity is paramount for us, and Kaseya 365 Endpoint delivers. The unified security approach, combining next-gen antivirus, EDR, and MDR, gives us peace of mind knowing our endpoints are well-protected. The ransomware detection and quarantine feature is particularly impressive, and the ability to manage third-party patching is a huge plus. We've seen a noticeable improvement in our security posture since implementing Kaseya 365 Endpoint. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

While Kaseya 365 Endpoint offers a robust suite of features, I've noticed a slightly steeper learning curve than expected. The sheer breadth of capabilities is impressive, but it can be a bit overwhelming at first. Perhaps more in-depth, guided tutorials or a more streamlined onboarding process could help users quickly grasp the full potential of the platform. Once mastered, however, the benefits are undeniable. Review collected by and hosted on G2.com.

What problems is Kaseya 365 Endpoint solving and how is that benefiting you?

Prior to Kaseya 365 Endpoint, patching was a time-consuming and manual process, leaving us vulnerable to security threats. The automated patch management feature has streamlined this process, ensuring all endpoints are up-to-date with the latest security patches. This has significantly reduced our risk of security breaches and freed up IT staff for other critical tasks.

Tasks such as software deployment, and general endpoint health checks were taking up a large portion of our IT teams time. The automation that Kaseya 365 endpoint provides has allowed those tasks to be scheduled, and run without user interaction Review collected by and hosted on G2.com.

Brian L.

Small-Business (50 or fewer emp.)

4/2/2025

"Kaseya for the W!"

5/5

What do you like best about Kaseya 365 Endpoint?

Kasaye 365 has helped us put a stamp on IT with the ease of setup, monitoring and remote automation!

They take pride in what they put on the market so Thank you! Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

There is not much we don't like about Kasyea but if I had to say something, it would be the fact that it may one day make my job to effortless! Review collected by and hosted on G2.com.

What problems is Kaseya 365 Endpoint solving and how is that benefiting you?

The remote monitoring tool and automation of tasks allows us to concentrate on other needs within the IT environment for our clients. The ease of connecting securely to our clients devices helps us troubleshoot and repair in quicker times.

The datto backup saves all the data we need in case we have to get someone back online in a pinch. It is simple and effective! Review collected by and hosted on G2.com.

Claudiu N.

IT Technical Support Specialist

Mid-Market (51-1000 emp.)

9/23/2024

"A must have, All In One Software!"

5/5

What do you like best about Datto RMM?

I use Datto RMM everyday to manage the computers in our Organization. IT has all the features you need, easy apply of Policies, Alert and Device management. Lots of ways to Filter out devices, alerts, software, you name it! Once its installed on a device, datto filters all the hardware and software information from that device, such as serial number, computern name, ability to remote in quickly, run powershell commands without connecting to the laptop, browse local files and run jobs, installing software. It can read out the hardware information. Easy to install and integrate, customer support is on point. Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

At the moment there are no parts of the app that I dislike. The app gets updated frequently and new features get added. Review collected by and hosted on G2.com.

Darin F.

Small-Business (50 or fewer emp.)

3/31/2025

"Kaseya 365 Endpoint Review"

5/5

What do you like best about Kaseya 365 Endpoint?

All in one endpoint security solution. Bundled together with integration between the suite makes management easier. Deployment and Installation is easy via Datto RMM components and integration. Cost is low considering the array of products in the suite. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

We have direct integration with Datto EDR and AV into Datto RMM, but I feel there could be better integration with RocketCyber and Datto Endpoint Backup.

There are little to no widgets available for Datto Endpoint Backup which means techs need to sift through emails or the Datto Partner Portal to check backup success. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/1/2025

"Comprehensive Endpoint Management Solution"

4.5/5

What do you like best about Kaseya 365 Endpoint?

Kaseya/Datto's RMM software is undoubtedly one of the most intuitive and feature-rich ones out there. Is not overly complex while still retaining great functionality. In particular, the automative features of Datto RMM (e.g. components & Jobs) are great, especially when it comes to the management of larger device fleets. Datto Patch Management is also above average and generally allows us to maintain a good patch status across our managed machines. Another good thing about the RMM is that by using filters and device groups, you can easily cull old devices, ensuring that you can stay under your license limit while also being able to regain access to any deleted devices that come back online.

Support is generally helpful and prompt, especially live-chat support. You can easily get support for a particular product through the Kaseya Helpdesk, where you select the product and contact method.

Though I have personally had less hands-on experience with the other products/services included in Kaseya 365 Endpoint, I have had a good experience with Endpoint Backup - that is restoring individual files as well as whole machines. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

With respect to Datto RMM, persistent auditing inconsistencies and flaws in compliance and status calculations have caused us issues. For example, with Software Management, there is little flexibility when it comes to configuring compliance criteria. You either have the choice of configuring it to push software/application updates "on detection" (when it detects that a particular software does not have the latest version) or you can schedule it. This setup becomes a problem with frequently updated software. Even a minor version difference marks a device as "non-compliant",. However, we often find that the Software Management policy doesn’t always correct non-compliance on its own, requiring us to manually trigger update jobs. This not only adds extra work but also affects the compliance reports we share with clients.

Another issue is how Datto RMM handles antivirus (AV) status. Sometimes, when a device is shutting down, the system flags its AV status as "not running" and doesn't update it until the device comes back online. This leads to misleading reports, making it look like machines are unprotected when they’re not.

Both issues have been reported to support, but so far, there's no fix. These aren't major issues as they mainly impact the reporting side of things and do not actually affect security/compliance. Review collected by and hosted on G2.com.

What problems is Kaseya 365 Endpoint solving and how is that benefiting you?

Kaseya 365 Endpoint has assisted in solving the limitations of remote support. Datto Agent in particular allows us a lot more control over machines that would otherwise be much harder to get - for example, opening command shells on remote devices in the background, editing registry items, monitoring resources, managing files & viewing processes. This would usually require us to take full control of a device, forcing users to stop their work.

Kaseya 365 Endpoint is also facilitating our transition to Windows 11 ahead of the Windows 10 EOL. With RMM features such as jobs and components, we are rolling out updates to machines on a mass scale while having the added security of Endpoint backup which allows us to restore any data that is potentially lost from update failures. This has increased the confidence of our customers and has allowed them to put more trust into our hands. Review collected by and hosted on G2.com.

Nehemiah S.

Owner

Information Technology and Services

Small-Business (50 or fewer emp.)

6/14/2024

"The most useful tool for my business"

5/5

What do you like best about Datto RMM?

I don't use the whole suit of services that are offered as I us the RMM for residential clients. It has left me in a bit of a situation as I would like to offer advanced servies to clients but I can't. However the staff at Kaseya are keen to help refine their software and knowledge so I can offer as many services as possible. Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

I find that the software can be slow at times. Especially when establishing the RMM agent on a client device that is a little older. But after the wait (5-30minutes) everything works as it should. Review collected by and hosted on G2.com.

Daniel H.

administrador IT

Mid-Market (51-1000 emp.)

5/13/2024

"Datto RMM is a secure and fully equipped platform for remote monitoring and management."

4.5/5

What do you like best about Datto RMM?

It is safe and easy to use, and it is very comprehensive, allowing more options than its competitors and is scalable, and easy to implement and integrate, which improves the productivity and responsiveness of the support provided. Review collected by and hosted on G2.com.

What do you dislike about Datto RMM?

Sometimes the Massive Jobs (more than 50 teams) stop working, there is no option to see which process it got stuck on. This forces the job to be deleted and executed again. Review collected by and hosted on G2.com.

What problems is Datto RMM solving and how is that benefiting you?

Agent software instability: It has happened to me that the agent software can be unstable and stops syncing, and I cannot fix it remotely. I have to go and reinstall the agent for it to work again.

Login issues: If you try to log in with your KaseyaOne credentials before your Datto RMM user account is fully set up, you will receive an invalid username/password error. Review collected by and hosted on G2.com.

Eric D.

Systems Engineer

Small-Business (50 or fewer emp.)

3/31/2025

"One of the best 365 end points but needs lot of improvements"

3.5/5

What do you like best about Kaseya 365 Endpoint?

RMM Tool is king, it makes my job as System Engineer easier, through Server monitoring and patch deployment it has an array of functionalities that improves quality of work Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

Response time! being a cloud service tool its given that Internet Bandwidth will have its limits when it comes to connectivity issues. There should be focused effort in finding ways to make using Kaseya tools responsive everytime. Review collected by and hosted on G2.com.