Best Service Desk Software - Page 5

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Service desk software provides a ticketing platform for internal IT service management. The best service desk software serves as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.

To qualify for inclusion in the Service Desk category, a product must:

Provide an internal ticketing system for IT department inquiries
Utilize a portal for employees to submit questions, issues, or requests
Offer a knowledge base for employee self-service
Record the IT assets in use by a company and any change in asset that occurs

Best Service Desk Software At A Glance

Highest Performer:
Best Contender:
Most Trending:
Show LessShow More
Best Contender:
Most Trending:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
126 Listings in Service Desk Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their proble

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Aegis Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Asset Management
    2
    Customer Support
    2
    Service Management
    2
    User Interface
    2
    Cons
    Connectivity Issues
    1
    Integration Issues
    1
    Learning Curve
    1
    Limited Functionality
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aegis Service Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    8.7
    Ticket Prioritization
    Average: 8.7
    8.6
    Automate Ticket Routing
    Average: 8.7
    8.3
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their proble

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 42% Mid-Market
Aegis Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Asset Management
2
Customer Support
2
Service Management
2
User Interface
2
Cons
Connectivity Issues
1
Integration Issues
1
Learning Curve
1
Limited Functionality
1
Missing Features
1
Aegis Service Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
8.7
Ticket Prioritization
Average: 8.7
8.6
Automate Ticket Routing
Average: 8.7
8.3
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to th

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mint Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customer Support
    1
    Customizability
    1
    Customization
    1
    Easy Implementation
    1
    Cons
    Excessive Notifications
    1
    Notification Issues
    1
    Update Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mint Service Desk features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.6
    9.5
    Ticket Prioritization
    Average: 8.7
    9.2
    Automate Ticket Routing
    Average: 8.7
    8.8
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Rzeszow, Subcarpathia
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
    Ownership
    OPGK Rzeszów
Product Description
How are these determined?Information
This description is provided by the seller.

Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to th

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Small-Business
  • 38% Mid-Market
Mint Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customer Support
1
Customizability
1
Customization
1
Easy Implementation
1
Cons
Excessive Notifications
1
Notification Issues
1
Update Issues
1
Mint Service Desk features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.6
9.5
Ticket Prioritization
Average: 8.7
9.2
Automate Ticket Routing
Average: 8.7
8.8
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
HQ Location
Rzeszow, Subcarpathia
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Ownership
OPGK Rzeszów

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
Entry Level Price:24,9$ user/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    100% customizable Service Desk for any business small or large

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ITSM 365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Incident Management
    2
    Automation
    1
    Automation Efficiency
    1
    Collaboration
    1
    Cons
    Clunky Interface
    3
    Expensive
    2
    Not User-Friendly
    2
    Poor Interface
    2
    Bugs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ITSM 365 features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.6
    9.4
    Ticket Prioritization
    Average: 8.7
    8.3
    Automate Ticket Routing
    Average: 8.7
    7.8
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Naumen
    Year Founded
    2001
    HQ Location
    Moscow, Russia
    Twitter
    @itsm365
    23 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    369 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

100% customizable Service Desk for any business small or large

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 33% Enterprise
ITSM 365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Incident Management
2
Automation
1
Automation Efficiency
1
Collaboration
1
Cons
Clunky Interface
3
Expensive
2
Not User-Friendly
2
Poor Interface
2
Bugs
1
ITSM 365 features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.6
9.4
Ticket Prioritization
Average: 8.7
8.3
Automate Ticket Routing
Average: 8.7
7.8
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Naumen
Year Founded
2001
HQ Location
Moscow, Russia
Twitter
@itsm365
23 Twitter followers
LinkedIn® Page
www.linkedin.com
369 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With Whatdesk users can view current bulletins and search the knowledge base for a solution or answer to their question before submitting a ticket.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Mid-Market
    • 22% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • VI Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Efficiency
    2
    Automation
    1
    Customer Support
    1
    Easy Access
    1
    Cons
    Connectivity Issues
    1
    Expensive
    1
    Integration Issues
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • VI Service Desk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.6
    9.2
    Ticket Prioritization
    Average: 8.7
    9.7
    Automate Ticket Routing
    Average: 8.7
    9.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2003
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With Whatdesk users can view current bulletins and search the knowledge base for a solution or answer to their question before submitting a ticket.

Users
No information available
Industries
No information available
Market Segment
  • 56% Mid-Market
  • 22% Enterprise
VI Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Efficiency
2
Automation
1
Customer Support
1
Easy Access
1
Cons
Connectivity Issues
1
Expensive
1
Integration Issues
1
Limited Customization
1
VI Service Desk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.6
9.2
Ticket Prioritization
Average: 8.7
9.7
Automate Ticket Routing
Average: 8.7
9.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Year Founded
2003
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service d

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hipporello Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Collaboration
    2
    Customizability
    2
    Customization
    2
    Organization
    2
    Cons
    Ticketing Issues
    2
    Comment Issues
    1
    Editing Limitations
    1
    Formatting Issues
    1
    Insufficient Information
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hipporello features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.6
    8.0
    Ticket Prioritization
    Average: 8.7
    7.8
    Automate Ticket Routing
    Average: 8.7
    7.0
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2020
    HQ Location
    Carmichael, CA
    Twitter
    @hipporello
    114 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service d

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 38% Mid-Market
Hipporello Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Collaboration
2
Customizability
2
Customization
2
Organization
2
Cons
Ticketing Issues
2
Comment Issues
1
Editing Limitations
1
Formatting Issues
1
Insufficient Information
1
Hipporello features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.6
8.0
Ticket Prioritization
Average: 8.7
7.8
Automate Ticket Routing
Average: 8.7
7.0
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Year Founded
2020
HQ Location
Carmichael, CA
Twitter
@hipporello
114 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ITarian Helpdesk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    10.0
    Ticket Prioritization
    Average: 8.7
    10.0
    Automate Ticket Routing
    Average: 8.7
    10.0
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ITarian
    Year Founded
    2018
    HQ Location
    Clifton, New Jersey
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products,

Users
No information available
Industries
No information available
Market Segment
  • 80% Small-Business
  • 20% Mid-Market
ITarian Helpdesk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
10.0
Ticket Prioritization
Average: 8.7
10.0
Automate Ticket Routing
Average: 8.7
10.0
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
ITarian
Year Founded
2018
HQ Location
Clifton, New Jersey
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Micro Focus Service Request Center (formerly Serena® Request Center) serves as the single point of contact between users and your IT organization. It serves as the "front office" for IT organizations,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • OpenText Service Request Center (SRC) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Customization
    1
    Efficiency
    1
    Reporting
    1
    Tracking Ease
    1
    Cons
    Learning Curve
    1
    Long Processing Time
    1
    Poor Documentation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OpenText Service Request Center (SRC) features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
    8.3
    Ticket Prioritization
    Average: 8.7
    7.7
    Automate Ticket Routing
    Average: 8.7
    7.3
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OpenText
    Year Founded
    1991
    HQ Location
    Waterloo, ON
    Twitter
    @OpenText
    21,859 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22,403 employees on LinkedIn®
    Ownership
    NASDAQ:OTEX
Product Description
How are these determined?Information
This description is provided by the seller.

Micro Focus Service Request Center (formerly Serena® Request Center) serves as the single point of contact between users and your IT organization. It serves as the "front office" for IT organizations,

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 25% Mid-Market
OpenText Service Request Center (SRC) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Customization
1
Efficiency
1
Reporting
1
Tracking Ease
1
Cons
Learning Curve
1
Long Processing Time
1
Poor Documentation
1
OpenText Service Request Center (SRC) features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.6
8.3
Ticket Prioritization
Average: 8.7
7.7
Automate Ticket Routing
Average: 8.7
7.3
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
OpenText
Year Founded
1991
HQ Location
Waterloo, ON
Twitter
@OpenText
21,859 Twitter followers
LinkedIn® Page
www.linkedin.com
22,403 employees on LinkedIn®
Ownership
NASDAQ:OTEX
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Designed for Microsoft Teams, Tikit removes barriers between users and data, allowing employees to work wherever they want. This is accomplished through seamless and secure integration, using your exi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Enterprise
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tikit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Ease of Use
    3
    Automation
    2
    Communication Efficiency
    2
    Customization
    2
    Cons
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tikit features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.6
    9.2
    Ticket Prioritization
    Average: 8.7
    9.4
    Automate Ticket Routing
    Average: 8.7
    9.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tikit
    Year Founded
    2011
    HQ Location
    San Diego, CA USA
    LinkedIn® Page
    www.linkedin.com
    236 employees on LinkedIn®
    Phone
    +1 888 878 4548
Product Description
How are these determined?Information
This description is provided by the seller.

Designed for Microsoft Teams, Tikit removes barriers between users and data, allowing employees to work wherever they want. This is accomplished through seamless and secure integration, using your exi

Users
No information available
Industries
No information available
Market Segment
  • 57% Enterprise
  • 43% Mid-Market
Tikit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Ease of Use
3
Automation
2
Communication Efficiency
2
Customization
2
Cons
Missing Features
1
Tikit features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.6
9.2
Ticket Prioritization
Average: 8.7
9.4
Automate Ticket Routing
Average: 8.7
9.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Tikit
Year Founded
2011
HQ Location
San Diego, CA USA
LinkedIn® Page
www.linkedin.com
236 employees on LinkedIn®
Phone
+1 888 878 4548
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 54% Small-Business
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • C-Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Easy Access
    2
    Team Collaboration
    2
    Alert Notifications
    1
    Automation
    1
    Cons
    Expensive
    2
    Limited Features
    2
    Missing Features
    2
    Software Reliability
    2
    Clunky Interface
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • C-Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
    8.9
    Ticket Prioritization
    Average: 8.7
    9.4
    Automate Ticket Routing
    Average: 8.7
    10.0
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Mumbai,
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.

Users
No information available
Industries
No information available
Market Segment
  • 54% Small-Business
  • 31% Enterprise
C-Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Easy Access
2
Team Collaboration
2
Alert Notifications
1
Automation
1
Cons
Expensive
2
Limited Features
2
Missing Features
2
Software Reliability
2
Clunky Interface
1
C-Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.6
8.9
Ticket Prioritization
Average: 8.7
9.4
Automate Ticket Routing
Average: 8.7
10.0
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
HQ Location
Mumbai,
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ServicePRO Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Bugs
    2
    Clunky Interface
    2
    Not User-Friendly
    2
    Software Reliability
    2
    Complex Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ServicePRO features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.6
    7.5
    Ticket Prioritization
    Average: 8.7
    6.7
    Automate Ticket Routing
    Average: 8.7
    6.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1993
    HQ Location
    Oakville, Canada
    Twitter
    @servicePROnews
    20 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on

Users
No information available
Industries
No information available
Market Segment
  • 64% Mid-Market
  • 36% Enterprise
ServicePRO Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Bugs
2
Clunky Interface
2
Not User-Friendly
2
Software Reliability
2
Complex Reporting
1
ServicePRO features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.6
7.5
Ticket Prioritization
Average: 8.7
6.7
Automate Ticket Routing
Average: 8.7
6.7
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Year Founded
1993
HQ Location
Oakville, Canada
Twitter
@servicePROnews
20 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies in one place. With single front-end and each company having its own client portal makes

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Vision Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Setup Ease
    3
    Customizability
    2
    Implementation Ease
    2
    Incident Management
    2
    Cons
    Inadequate Reporting
    1
    Limited Functionality
    1
    Limited Reporting
    1
    Long Processing Time
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vision Service Desk features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.6
    7.3
    Ticket Prioritization
    Average: 8.7
    7.7
    Automate Ticket Routing
    Average: 8.7
    7.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2005
    HQ Location
    Nasik
    Twitter
    @visionhelpdesk
    1,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies in one place. With single front-end and each company having its own client portal makes

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Vision Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Setup Ease
3
Customizability
2
Implementation Ease
2
Incident Management
2
Cons
Inadequate Reporting
1
Limited Functionality
1
Limited Reporting
1
Long Processing Time
1
Missing Features
1
Vision Service Desk features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.6
7.3
Ticket Prioritization
Average: 8.7
7.7
Automate Ticket Routing
Average: 8.7
7.7
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Year Founded
2005
HQ Location
Nasik
Twitter
@visionhelpdesk
1,409 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • iTop Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Simple
    1
    User Interface
    1
    Cons
    Access Control
    1
    Expensive
    1
    Login Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • iTop features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.6
    7.2
    Ticket Prioritization
    Average: 8.7
    7.2
    Automate Ticket Routing
    Average: 8.7
    5.8
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Combodo
    HQ Location
    Grenoble, France
    Twitter
    @iTopByCombodo
    435 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastr

Users
No information available
Industries
No information available
Market Segment
  • 57% Mid-Market
  • 29% Small-Business
iTop Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Simple
1
User Interface
1
Cons
Access Control
1
Expensive
1
Login Issues
1
iTop features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.6
7.2
Ticket Prioritization
Average: 8.7
7.2
Automate Ticket Routing
Average: 8.7
5.8
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Combodo
HQ Location
Grenoble, France
Twitter
@iTopByCombodo
435 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automatically categorize tickets, route service requests, find solutions, and identify patterns in incidents and other records to fulfill requests and solve issues quickly.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • OpenText Service Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Customization
    1
    Ease of Use
    1
    Implementation Ease
    1
    Incident Management
    1
    Cons
    Clunky Interface
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • OpenText Service Manager features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.6
    6.7
    Ticket Prioritization
    Average: 8.7
    8.3
    Automate Ticket Routing
    Average: 8.7
    6.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    OpenText
    Year Founded
    1991
    HQ Location
    Waterloo, ON
    Twitter
    @OpenText
    21,859 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22,403 employees on LinkedIn®
    Ownership
    NASDAQ:OTEX
Product Description
How are these determined?Information
This description is provided by the seller.

Automatically categorize tickets, route service requests, find solutions, and identify patterns in incidents and other records to fulfill requests and solve issues quickly.

Users
No information available
Industries
No information available
Market Segment
  • 80% Enterprise
  • 20% Mid-Market
OpenText Service Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Customization
1
Ease of Use
1
Implementation Ease
1
Incident Management
1
Cons
Clunky Interface
1
OpenText Service Manager features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.6
6.7
Ticket Prioritization
Average: 8.7
8.3
Automate Ticket Routing
Average: 8.7
6.7
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
OpenText
Year Founded
1991
HQ Location
Waterloo, ON
Twitter
@OpenText
21,859 Twitter followers
LinkedIn® Page
www.linkedin.com
22,403 employees on LinkedIn®
Ownership
NASDAQ:OTEX
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Mid-Market
    • 17% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sunrise HR Case Management features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.2
    Ticket Prioritization
    Average: 8.7
    8.3
    Automate Ticket Routing
    Average: 8.7
    8.3
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1994
    HQ Location
    167-169 Great Portland Street, 5th Floor, London, W1W 5PF
    Twitter
    @sunrisesoftware
    637 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.

Users
No information available
Industries
No information available
Market Segment
  • 83% Mid-Market
  • 17% Small-Business
Sunrise HR Case Management features and usability ratings that predict user satisfaction
0.0
No information available
9.2
Ticket Prioritization
Average: 8.7
8.3
Automate Ticket Routing
Average: 8.7
8.3
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Year Founded
1994
HQ Location
167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Twitter
@sunrisesoftware
637 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Active Servicedesk is an ITSM solution that allows organisations to facilitate request fulfilment and the resolution of common challenges in the everyday work environment.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 25% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Active Service Desk features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Active Servicedesk is an ITSM solution that allows organisations to facilitate request fulfilment and the resolution of common challenges in the everyday work environment.

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 25% Small-Business
Active Service Desk features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®