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3.9 out of 5
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OpenText Service Request Center (SRC)
8 OpenText Service Request Center (SRC) Reviews
4.0 out of 5
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RS
R S.
Cyber security
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about OpenText Service Request Center (SRC)?
I find the service catalog and reporting features in OpenText SRC to be the most useful. The interface is intuitive, making it easy to submit, track, and manage service requests. I primarily work with these features, and they've made a noticeable difference in how efficiently our team operates. Review collected by and hosted on G2.com.
What do you dislike about OpenText Service Request Center (SRC)?
A key area for improvement is the documentation and support materials. The available guides are often too general, making it challenging for those without extensive IT service knowledge to navigate setup and configurations. Review collected by and hosted on G2.com.
KP
Kaushil P.
Assistant Manager
Enterprise(> 1000 emp.)
What do you like best about OpenText Service Request Center (SRC)?
It is an great tool with adheres to ITIL measures and has many options including Service Desk. It is quite easy to use and has lot of customisation options. Review collected by and hosted on G2.com.
What do you dislike about OpenText Service Request Center (SRC)?
The processing time is allot on the web and client as well. It can be enhanced and give hassle free experience. Review collected by and hosted on G2.com.
AD
Abhishek D.
Professional 1 System Administrator
Enterprise(> 1000 emp.)
What do you like best about OpenText Service Request Center (SRC)?
Micro Focus Service Request Center is helpful for raising service request regarding access to any device or server or any dev environment. It is also very helpful for getting connected to IT team who can provide solution to your queries. SRC provides one common platform to get software and hardware services for individual user. Review collected by and hosted on G2.com.
What do you dislike about OpenText Service Request Center (SRC)?
SRC has almost everything that is needed by any individual for get their query addressed. I was able to get all the KB article and information that occurs in my mind. Review collected by and hosted on G2.com.
UI
Verified User in Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about OpenText Service Request Center (SRC)?
I like how the details of what you need to include in the request is detailed, to ensure you arent missing anything. Review collected by and hosted on G2.com.
What do you dislike about OpenText Service Request Center (SRC)?
the layout isnt the best, not the greatest user interface Review collected by and hosted on G2.com.
SM
Sohail M.
Senior System Administrator
Small-Business(50 or fewer emp.)
What do you like best about OpenText Service Request Center (SRC)?
I like the service catalog and reporting module the best in this product. Other features are useful as much as these are I'm sure but I am mostly interacting with and handle that part of the product. It was very flexible to deploy this module for the very basic structure of the company to enterprise. You can always choose very easily from the various icon or can create your own represent services in the portal. Review collected by and hosted on G2.com.
What do you dislike about OpenText Service Request Center (SRC)?
Microfocus products are very rare and helpful to enterprise business-critical applications, but one thing they are lacking is the documentation or administration guides to help understand the product features and deployments. If you are not having a depth of knowledge in IT services it won't be possible for you to build their products. There should be demos and videos tutorials from a Jr. Admin to Sr. Admins. Review collected by and hosted on G2.com.
UG
Verified User in Government Relations
Mid-Market(51-1000 emp.)
What do you like best about OpenText Service Request Center (SRC)?
user interface - an integration platform for related vendor products with other monitoring tools Review collected by and hosted on G2.com.
What do you dislike about OpenText Service Request Center (SRC)?
the lack of capabilities and integration with other platforms Review collected by and hosted on G2.com.
OB
Onkar B.
S
Enterprise(> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about OpenText Service Request Center (SRC)?
Easy to configure and quick start ability Review collected by and hosted on G2.com.
What do you dislike about OpenText Service Request Center (SRC)?
Nothing specific but if easy pick and drop feature would add more value Review collected by and hosted on G2.com.
MB
Mark B.
Application Developer
Mid-Market(51-1000 emp.)
What do you like best about OpenText Service Request Center (SRC)?
I like how easy it is to open a ticket. At another shop, I used HPSM, and it was slow and took a lot more information to open a ticket Review collected by and hosted on G2.com.
What do you dislike about OpenText Service Request Center (SRC)?
nothing really. it gets the job done! I wish that it did not default to picture copy/paste when pasting data into the description box, but otherwise its great! Review collected by and hosted on G2.com.
OpenText Service Request Center (SRC) Categories on G2
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