Best Service Desk Software - Page 3

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Service desk software provides a ticketing platform for internal IT service management. The best service desk software serves as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.

To qualify for inclusion in the Service Desk category, a product must:

Provide an internal ticketing system for IT department inquiries
Utilize a portal for employees to submit questions, issues, or requests
Offer a knowledge base for employee self-service
Record the IT assets in use by a company and any change in asset that occurs

Best Service Desk Software At A Glance

Leader:
ServiceNow IT Service Management
ServiceNow IT Service Management
Highest Performer:
Helpdesk 365
Helpdesk 365
Best Contender:
IBM Maximo IT
IBM Maximo IT
Most Niche:
Hornbill Service Manager
Hornbill Service Manager
Most Trending:
Atera
Atera
Show LessShow More
Best Contender:
IBM Maximo IT
IBM Maximo IT
Most Niche:
Hornbill Service Manager
Hornbill Service Manager
Most Trending:
Atera
Atera

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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126 Listings in Service Desk Available
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    G2 Score
Track-It!
(100)3.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

    Users
    No information available
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Track-It! Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Ticket Management
    3
    User Interface
    3
    Asset Management
    2
    Customer Support
    2
    Cons
    Bugs
    1
    Integration Issues
    1
    Limited Automation
    1
    Limited Integration
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Track-It! features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.6
    7.5
    Ticket Prioritization
    Average: 8.7
    7.4
    Automate Ticket Routing
    Average: 8.7
    6.8
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Software
    Year Founded
    1980
    HQ Location
    Houston, TX
    Twitter
    @BMCSoftware
    49,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,760 employees on LinkedIn®
    Phone
    713 918 8800
Product Description
How are these determined?Information
This description is provided by the seller.

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us

Users
No information available
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
Track-It! Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Ticket Management
3
User Interface
3
Asset Management
2
Customer Support
2
Cons
Bugs
1
Integration Issues
1
Limited Automation
1
Limited Integration
1
Poor Customer Support
1
Track-It! features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.6
7.5
Ticket Prioritization
Average: 8.7
7.4
Automate Ticket Routing
Average: 8.7
6.8
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
BMC Software
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
49,763 Twitter followers
LinkedIn® Page
www.linkedin.com
9,760 employees on LinkedIn®
Phone
713 918 8800
Read Track-It! Reviews
BMC Helix ITSM
(285)3.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premi

    Users
    • Manager
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 77% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BMC Helix ITSM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ticket Management
    2
    Automation
    1
    Customer Support
    1
    Customizability
    1
    Customization
    1
    Cons
    Connection Issues
    1
    Connectivity Issues
    1
    Expensive
    1
    Integration Issues
    1
    Performance Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BMC Helix ITSM features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.6
    8.6
    Ticket Prioritization
    Average: 8.7
    8.8
    Automate Ticket Routing
    Average: 8.7
    7.9
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Software
    Year Founded
    1980
    HQ Location
    Houston, TX
    Twitter
    @BMCSoftware
    49,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,760 employees on LinkedIn®
    Phone
    713 918 8800
Product Description
How are these determined?Information
This description is provided by the seller.

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premi

Users
  • Manager
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 77% Enterprise
  • 20% Mid-Market
BMC Helix ITSM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ticket Management
2
Automation
1
Customer Support
1
Customizability
1
Customization
1
Cons
Connection Issues
1
Connectivity Issues
1
Expensive
1
Integration Issues
1
Performance Issues
1
BMC Helix ITSM features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.6
8.6
Ticket Prioritization
Average: 8.7
8.8
Automate Ticket Routing
Average: 8.7
7.9
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
BMC Software
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
49,763 Twitter followers
LinkedIn® Page
www.linkedin.com
9,760 employees on LinkedIn®
Phone
713 918 8800
Read BMC Helix ITSM Reviews

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BMC Helix Remedyforce
(48)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT produc

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 54% Enterprise
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BMC Helix Remedyforce Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Reporting
    1
    Tracking Ease
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BMC Helix Remedyforce features and usability ratings that predict user satisfaction
    7.7
    Has the product been a good partner in doing business?
    Average: 8.6
    9.0
    Ticket Prioritization
    Average: 8.7
    8.7
    Automate Ticket Routing
    Average: 8.7
    8.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BMC Software
    Year Founded
    1980
    HQ Location
    Houston, TX
    Twitter
    @BMCSoftware
    49,763 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,760 employees on LinkedIn®
    Phone
    713 918 8800
Product Description
How are these determined?Information
This description is provided by the seller.

Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT produc

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 54% Enterprise
  • 46% Mid-Market
BMC Helix Remedyforce Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Reporting
1
Tracking Ease
1
Cons
This product has not yet received any negative sentiments.
BMC Helix Remedyforce features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 8.6
9.0
Ticket Prioritization
Average: 8.7
8.7
Automate Ticket Routing
Average: 8.7
8.7
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
BMC Software
Year Founded
1980
HQ Location
Houston, TX
Twitter
@BMCSoftware
49,763 Twitter followers
LinkedIn® Page
www.linkedin.com
9,760 employees on LinkedIn®
Phone
713 918 8800
Read BMC Helix Remedyforce Reviews
ConnectWise PSA
(498)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectWise PSA is the most complete business management platform specifically designed for companies that sell, service, and support technology. This solution caters primarily to Managed Service Prov

    Users
    • President
    • Network Engineer
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise PSA is a project management tool that supports different phases of a project, from initiation to closing, and can be integrated with several applications.
    • Reviewers like the straightforwardness of managing projects, the ability to schedule tasks for specific times, and the availability of customer support with video tutorials.
    • Users reported a steep learning curve, occasional lagging, a complex setup process, and issues with the Statement of Work and GL Mapping during implementation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise PSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Integration
    14
    Customer Support
    12
    Feature Richness
    11
    Integrations
    10
    Cons
    Learning Curve
    16
    Poor Customer Support
    13
    Complex Usability
    12
    Missing Features
    11
    Expensive
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise PSA features and usability ratings that predict user satisfaction
    7.3
    Has the product been a good partner in doing business?
    Average: 8.6
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    15,064 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,224 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectWise PSA is the most complete business management platform specifically designed for companies that sell, service, and support technology. This solution caters primarily to Managed Service Prov

Users
  • President
  • Network Engineer
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise PSA is a project management tool that supports different phases of a project, from initiation to closing, and can be integrated with several applications.
  • Reviewers like the straightforwardness of managing projects, the ability to schedule tasks for specific times, and the availability of customer support with video tutorials.
  • Users reported a steep learning curve, occasional lagging, a complex setup process, and issues with the Statement of Work and GL Mapping during implementation.
ConnectWise PSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Integration
14
Customer Support
12
Feature Richness
11
Integrations
10
Cons
Learning Curve
16
Poor Customer Support
13
Complex Usability
12
Missing Features
11
Expensive
9
ConnectWise PSA features and usability ratings that predict user satisfaction
7.3
Has the product been a good partner in doing business?
Average: 8.6
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,064 Twitter followers
LinkedIn® Page
www.linkedin.com
3,224 employees on LinkedIn®
Get a quote
Ivanti Neurons for ITSM
(187)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    For IT or line of business teams responsible for providing service to internal or external customers, Ivanti is the world’s leader in IT service management solutions. Proactively resolve incidents bef

    Users
    No information available
    Industries
    • Information Technology and Services
    • Government Administration
    Market Segment
    • 63% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ivanti Neurons for ITSM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Implementation Ease
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ivanti Neurons for ITSM features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.6
    8.3
    Ticket Prioritization
    Average: 8.7
    8.1
    Automate Ticket Routing
    Average: 8.7
    7.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ivanti
    Year Founded
    1985
    HQ Location
    South Jordan, UT
    Twitter
    @GoIvanti
    6,768 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,921 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

For IT or line of business teams responsible for providing service to internal or external customers, Ivanti is the world’s leader in IT service management solutions. Proactively resolve incidents bef

Users
No information available
Industries
  • Information Technology and Services
  • Government Administration
Market Segment
  • 63% Enterprise
  • 33% Mid-Market
Ivanti Neurons for ITSM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Implementation Ease
1
Cons
This product has not yet received any negative sentiments.
Ivanti Neurons for ITSM features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.6
8.3
Ticket Prioritization
Average: 8.7
8.1
Automate Ticket Routing
Average: 8.7
7.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Ivanti
Year Founded
1985
HQ Location
South Jordan, UT
Twitter
@GoIvanti
6,768 Twitter followers
LinkedIn® Page
www.linkedin.com
2,921 employees on LinkedIn®
Read Ivanti Neurons for ITSM Reviews
Hornbill Service Manager
(137)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn

    Users
    No information available
    Industries
    • Information Technology and Services
    • Government Administration
    Market Segment
    • 58% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hornbill Service Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Asset Management
    1
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Helpful
    1
    Cons
    Complex Setup
    1
    Integration Issues
    1
    Lack of Guidance
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hornbill Service Manager features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.6
    8.6
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    8.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hornbill
    Year Founded
    1995
    HQ Location
    Ruislip, UNITED KINGDOM
    Twitter
    @Hornbill
    964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    149 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Horn

Users
No information available
Industries
  • Information Technology and Services
  • Government Administration
Market Segment
  • 58% Enterprise
  • 39% Mid-Market
Hornbill Service Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Asset Management
1
Customizability
1
Customization
1
Ease of Use
1
Helpful
1
Cons
Complex Setup
1
Integration Issues
1
Lack of Guidance
1
Learning Curve
1
Hornbill Service Manager features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.6
8.6
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
8.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Hornbill
Year Founded
1995
HQ Location
Ruislip, UNITED KINGDOM
Twitter
@Hornbill
964 Twitter followers
LinkedIn® Page
www.linkedin.com
149 employees on LinkedIn®
Read Hornbill Service Manager Reviews
TOPdesk
(28)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desk

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Mid-Market
    • 43% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TOPdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Integrations
    1
    Features
    1
    Intuitive
    1
    Cons
    Access Control
    1
    Missing Features
    1
    Ticketing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TOPdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.6
    8.3
    Ticket Prioritization
    Average: 8.7
    9.0
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TOPdesk
    HQ Location
    Delft, Zuid-Holland
    Twitter
    @TOPdesk
    1,800 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    870 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desk

Users
No information available
Industries
No information available
Market Segment
  • 57% Mid-Market
  • 43% Enterprise
TOPdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Integrations
1
Features
1
Intuitive
1
Cons
Access Control
1
Missing Features
1
Ticketing Issues
1
TOPdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.6
8.3
Ticket Prioritization
Average: 8.7
9.0
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
TOPdesk
HQ Location
Delft, Zuid-Holland
Twitter
@TOPdesk
1,800 Twitter followers
LinkedIn® Page
www.linkedin.com
870 employees on LinkedIn®
Read TOPdesk Reviews
Suptask
(26)4.8 out of 5
15th Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your em

    Users
    No information available
    Industries
    • Computer & Network Security
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 46% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Suptask Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Ease of Use
    2
    Channel Management
    1
    Easy Access
    1
    Easy Implementation
    1
    Cons
    Limited Customization
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Suptask features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.6
    9.3
    Ticket Prioritization
    Average: 8.7
    10.0
    Automate Ticket Routing
    Average: 8.7
    9.4
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Suptask
    Year Founded
    2021
    HQ Location
    Stockholm, SE
    Twitter
    @suptask
    148 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your em

Users
No information available
Industries
  • Computer & Network Security
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 46% Small-Business
Suptask Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Ease of Use
2
Channel Management
1
Easy Access
1
Easy Implementation
1
Cons
Limited Customization
1
Missing Features
1
Suptask features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.6
9.3
Ticket Prioritization
Average: 8.7
10.0
Automate Ticket Routing
Average: 8.7
9.4
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Suptask
Year Founded
2021
HQ Location
Stockholm, SE
Twitter
@suptask
148 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Read Suptask Reviews
InvGate Service Management
(19)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Invgate Service Management (IGSM) is a highly customizable no-code solution for Enterprise Service Management. It features a drag-and-drop workflow builder with built-in integrations, embedded AI-capa

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InvGate Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Features
    1
    Simple
    1
    Ticket Management
    1
    User Interface
    1
    Cons
    Complexity
    1
    Complex Setup
    1
    Learning Curve
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InvGate Service Management features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.6
    9.5
    Ticket Prioritization
    Average: 8.7
    9.0
    Automate Ticket Routing
    Average: 8.7
    9.0
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InvGate
    Year Founded
    2008
    HQ Location
    Buenos Aires, Argentina, AR
    Twitter
    @InvGate
    1,145 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    248 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Invgate Service Management (IGSM) is a highly customizable no-code solution for Enterprise Service Management. It features a drag-and-drop workflow builder with built-in integrations, embedded AI-capa

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 21% Mid-Market
InvGate Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Features
1
Simple
1
Ticket Management
1
User Interface
1
Cons
Complexity
1
Complex Setup
1
Learning Curve
1
Steep Learning Curve
1
InvGate Service Management features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.6
9.5
Ticket Prioritization
Average: 8.7
9.0
Automate Ticket Routing
Average: 8.7
9.0
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
InvGate
Year Founded
2008
HQ Location
Buenos Aires, Argentina, AR
Twitter
@InvGate
1,145 Twitter followers
LinkedIn® Page
www.linkedin.com
248 employees on LinkedIn®
Read InvGate Service Management Reviews
TeamDynamix IT Service Management
(61)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamDynamix is a no-code cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with

    Users
    No information available
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 48% Enterprise
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamDynamix IT Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    3
    Features
    3
    Easy Management
    2
    Efficiency
    2
    Cons
    Learning Curve
    2
    Licensing Issues
    2
    Poor Collaboration
    2
    Alert Overload
    1
    Complex Configuration
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamDynamix IT Service Management features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.6
    8.2
    Ticket Prioritization
    Average: 8.7
    8.0
    Automate Ticket Routing
    Average: 8.7
    8.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamDynamix
    Year Founded
    2001
    HQ Location
    Columbus, Ohio
    Twitter
    @TDXBuzz
    1,056 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    136 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamDynamix is a no-code cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with

Users
No information available
Industries
  • Higher Education
  • Education Management
Market Segment
  • 48% Enterprise
  • 41% Mid-Market
TeamDynamix IT Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
3
Features
3
Easy Management
2
Efficiency
2
Cons
Learning Curve
2
Licensing Issues
2
Poor Collaboration
2
Alert Overload
1
Complex Configuration
1
TeamDynamix IT Service Management features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.6
8.2
Ticket Prioritization
Average: 8.7
8.0
Automate Ticket Routing
Average: 8.7
8.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
TeamDynamix
Year Founded
2001
HQ Location
Columbus, Ohio
Twitter
@TDXBuzz
1,056 Twitter followers
LinkedIn® Page
www.linkedin.com
136 employees on LinkedIn®
Read TeamDynamix IT Service Management Reviews
Serviceaide ChangeGear
(105)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Serviceaide ChangeGear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Efficiency
    7
    Customization
    6
    Integrations
    6
    Customizability
    5
    Cons
    Delays
    5
    Poor Customer Support
    5
    Limited Customization
    3
    Limited Functionality
    3
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceaide ChangeGear features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.6
    8.3
    Ticket Prioritization
    Average: 8.7
    8.5
    Automate Ticket Routing
    Average: 8.7
    7.4
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Serviceaide
    Company Website
    Year Founded
    2016
    HQ Location
    San Jose, California
    Twitter
    @ServiceAide
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

Users
No information available
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 39% Enterprise
Serviceaide ChangeGear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Efficiency
7
Customization
6
Integrations
6
Customizability
5
Cons
Delays
5
Poor Customer Support
5
Limited Customization
3
Limited Functionality
3
Missing Features
3
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.6
8.3
Ticket Prioritization
Average: 8.7
8.5
Automate Ticket Routing
Average: 8.7
7.4
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Serviceaide
Company Website
Year Founded
2016
HQ Location
San Jose, California
Twitter
@ServiceAide
11 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
Eden
(90)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eden is a comprehensive SaaS platform built to help Workplace, People Operations, and IT teams work wonders. Eden offers user-friendly workplace experience tools designed with the employee experience

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Eden Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Booking
    1
    Location Tracking
    1
    Map Functionality
    1
    Mapping Features
    1
    Scheduling Ease
    1
    Cons
    Chat Functionality
    1
    Integration Issues
    1
    Software Bugs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eden features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.6
    9.0
    Ticket Prioritization
    Average: 8.7
    9.4
    Automate Ticket Routing
    Average: 8.7
    7.7
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eden
    Year Founded
    2020
    HQ Location
    San Francisco, CA
    Twitter
    @edenworkplace
    677 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    88 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eden is a comprehensive SaaS platform built to help Workplace, People Operations, and IT teams work wonders. Eden offers user-friendly workplace experience tools designed with the employee experience

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 20% Enterprise
Eden Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Booking
1
Location Tracking
1
Map Functionality
1
Mapping Features
1
Scheduling Ease
1
Cons
Chat Functionality
1
Integration Issues
1
Software Bugs
1
Eden features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.6
9.0
Ticket Prioritization
Average: 8.7
9.4
Automate Ticket Routing
Average: 8.7
7.7
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Eden
Year Founded
2020
HQ Location
San Francisco, CA
Twitter
@edenworkplace
677 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
Read Eden Reviews
iSupport Software
(22)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. W

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • iSupport Software Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Notifications
    1
    Customer Support
    1
    Ease of Use
    1
    Intuitive
    1
    Ticket Management
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • iSupport Software features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.6
    8.3
    Ticket Prioritization
    Average: 8.7
    10.0
    Automate Ticket Routing
    Average: 8.7
    7.5
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    iSupport Software
    Year Founded
    1992
    HQ Location
    Vancouver, WA
    Twitter
    @iSupportTech
    1,538 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. W

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 32% Enterprise
iSupport Software Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
1
Customer Support
1
Ease of Use
1
Intuitive
1
Ticket Management
1
Cons
This product has not yet received any negative sentiments.
iSupport Software features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.6
8.3
Ticket Prioritization
Average: 8.7
10.0
Automate Ticket Routing
Average: 8.7
7.5
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
iSupport Software
Year Founded
1992
HQ Location
Vancouver, WA
Twitter
@iSupportTech
1,538 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Read iSupport Software Reviews
Halo Service Desk
(16)4.6 out of 5
Save to My Lists
Entry Level Price:Starting at $55.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a fea

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 44% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Halo Service Desk features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.6
    9.5
    Ticket Prioritization
    Average: 8.7
    8.3
    Automate Ticket Routing
    Average: 8.7
    8.1
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Halo Service Solutions
    Year Founded
    1994
    HQ Location
    Stowmarket, England
    LinkedIn® Page
    www.linkedin.com
    188 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a fea

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 44% Mid-Market
Halo Service Desk features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.6
9.5
Ticket Prioritization
Average: 8.7
8.3
Automate Ticket Routing
Average: 8.7
8.1
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Halo Service Solutions
Year Founded
1994
HQ Location
Stowmarket, England
LinkedIn® Page
www.linkedin.com
188 employees on LinkedIn®
Read Halo Service Desk Reviews
Halp
(49)4.7 out of 5
13th Easiest To Use in Service Desk software
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations t

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 82% Mid-Market
    • 12% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Halp features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.6
    8.1
    Ticket Prioritization
    Average: 8.7
    8.8
    Automate Ticket Routing
    Average: 8.7
    9.2
    Knowledge Base/Ticket Integration
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Halp
    Year Founded
    2017
    HQ Location
    Boulder,CO
    Twitter
    @halp
    485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations t

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 82% Mid-Market
  • 12% Small-Business
Halp features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.6
8.1
Ticket Prioritization
Average: 8.7
8.8
Automate Ticket Routing
Average: 8.7
9.2
Knowledge Base/Ticket Integration
Average: 8.2
Seller Details
Seller
Halp
Year Founded
2017
HQ Location
Boulder,CO
Twitter
@halp
485 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Halp Reviews
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