Halo Service Desk Pricing Overview

The thing that stands out when you first open Halo is how neat the user interface is, very intuitive and easy to navigate which allows our agents to quickly familiarise themselves with the software. Halo is highly configurable with a large range of customisable features and options which allow us to tailor the software to our specific needs for both internal and external customers. The Halo Support team are friendly, very helpful and responsive to any queries. The numerous integrations to work with related products are readily configured through the UI, or for more advanced integration there's an API which is perfect for delivering more detailed functionality to our end users.

In addition to the ticket management, we also use Halo for resource/asset booking for various rotas, desk, room, and vehicle bookings and coupled with the Halo API it's easy to embed an iframe to display absolutely any information direct through a service in the portal. This is a very powerful mechanism which allows highly customisable formats to be displayed such as image maps, calendars, graphic and tabular information which is highly effective and simplifies interaction for our more complex processes.

We make extensive use of the asset catalogue and when integrated with the imported user list we can easily track our assets across the organisation. Integrated with the ticket rules, workflows and routing available, this makes processes such as leaver and new start management straightforward, with automation in the workflows being used to notify the necessary staff at appropriate times.

Most of our functionality is based around the service catalogue within Halo and we use this to deliver our services to the end user through a hierarchical tree, making service selection a simple and straightforward process. This can be further customised through the interface using user access permissions on a per service basis alongside the readily accessible "Custom CSS" option from within the configuration section of the software. Review collected by and hosted on G2.com.

There's not much to dislike to be honest as there always appears to be a solution within Halo that can accommodate our needs. Perhaps the one thing is that finding the necessary configuration item can at times be quite challenging but support from the Halo team is always very responsive if you're stuck. Review collected by and hosted on G2.com.