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Trainual Reviews & Product Details - Page 4

Trainual Overview

What is Trainual?

Trainual is a software designed for growing teams that need to document, scale, and streamline repeatable operations. Think of it as the go-to playbook that captures every process, policy, role, and responsibility in your business — making sure the right knowledge flows to the right people, right when they need it. Trainual allows you to put all your essential business knowledge in one centralized hub — accessible, assignable, and searchable. Tailored for small to medium-sized businesses, who does what (and how) stays clear and consistent as you grow. From onboarding new hires to training current team members and delegating tasks, Trainual ensures everyone knows how to complete their responsibilities with best practices at their fingertips. Trainual offers a range of features designed to streamline processes and boost team performance. Start by creating crystal-clear step-by-step guides and SOPs using intuitive tools, including AI-powered content generation, ensuring tasks are completed accurately every time. Then, onboard and train new hires with role-specific, custom training paths so they can learn at their own pace and hit the ground running, eliminating scattered information. The knowledge base serves as your company’s centralized brain, making it easy for team members to access exactly what they need when they need it. Role assignments and delegation clearly define responsibilities and track progress, ensuring everyone knows what’s expected and how to deliver. Plus, you can monitor training progress to align your team with company standards, fostering uniformity across workflows. And with AI-powered efficiency, Trainual accelerates content creation and searchability, providing precise answers to employee queries while enhancing accessibility and productivity. Last but not least, you'll have the power to improve employee experiences and collaboration by setting new hires up for success with personalized learning paths, clear responsibilities, and a centralized knowledge hub that streamlines teamwork, boosts morale, and fosters a culture of empowerment. Trainual empowers your company to onboard better and faster, standardize processes, and delegate like a pro. It’s the ultimate solution for teams ready to document, streamline, and scale their how-tos — turning business chaos into clarity and making every process easy to find, follow, and execute.

Trainual Details
Product Website
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Product Description

Train employees, contractors, salespeople, interns, vendors, and customers with one simple system.

How do you position yourself against your competitors?

If an LMS and a Wiki had a baby, and that baby grew up to be way cooler than both of its parents, it would be Trainual.

More powerful than paper manuals. More scalable than Google Docs. As simple as a wiki or process checklist. More user (and budget) friendly than a learning management system.


Seller Details
Seller
Trainual
Company Website
Year Founded
2018
HQ Location
Scottsdale, AZ
Twitter
@trainual
1,282 Twitter followers
LinkedIn® Page
www.linkedin.com
135 employees on LinkedIn®
Description

Trainual is the training manual for modern businesses. It's a simple and intuitive business playbook builder that makes it easy for growing teams to get everyone up to speed and on the same page, fast. The app was built to help business owners, team leaders, hiring and training managers centralize knowledge, organize processes and SOPs, automate training, and create learning systems for building more scalable or sellable businesses.


Jonathan R.
JR
Overview Provided by:

Recent Trainual Reviews

Devin B.
DB
Devin B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Trainual and support has been great!"
Professionalism, ease of access and usabilities.
Verified User
C
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"It is very useful for team documents."
It is really user friendly and when we do workshop with our clients they really love it.
Ernesto Q.
EQ
Ernesto Q.Mid-Market (51-1000 emp.)
4.5 out of 5
"Easy and fun"
It is very simple to incorporate images, videos, and text into the same template and create step-by-step procedures. The owners of each process can...

Trainual Pricing

Exclusive savings on Trainual through G2 Deals

Get 10% off a Small Business, Growth Business, or Unlimited plan (annual or monthly), and start training your team on the people, processes, policies, and company knowledge that run your business.

How to claim this offer

G2 Buyers Exclusive: Sign up for a trial using Trainual’s G2 landing page and automatically save 10% your account for the first year.

Deals
10% off

Trainual Media

Trainual Demo - Stay on top of training in one, easy-to-access spot
The Home page is your snapshot of everything you need to do (and know!) in Trainual. From here, you can view progress at a glance, reference assignments you’ve completed, and jump right into training to-dos. Plus, quickly access training you own and are responsible for keeping up to date.
Trainual Demo - One organized spot for all your processes, policies, and people
Trainual is more than an onboarding and training tool. It’s an interactive wiki for your business. Once your team starts documenting what they do, you’re on your way to building a turnkey operations manual and playbook for every role in your business.
Trainual Demo - Easy step-by-step training with videos, GIFs, and 700+ content integrations
Do you people prefer to watch videos instead of reading an employee manual? Probably. Do people love GIFs? Yup. Trainual makes training easy and fun! Embed videos, GIFs, and images, slides, etc. right into your step-by-step training modules whenever you want to make it easier or more fun to expla...
Trainual Demo - Easily start with 300+ Templates
Get a head start on documentation with our pre-built library Templates. Simply add any template to your account and customize it to fit your unique business. We have templates for HR, Marketing, Sales, specific tools like Slack and Zoom, and so many more.
Trainual Demo - Assign roles and responsibilities to team members and groups
Use the role chart to map out your current (and future) reporting structure by role. Plus, get a snapshot of where employees should — and shouldn’t — spend their time with the Delegation Planner. Who's accountable for what has never been more clear.
Trainual Demo - Keep tabs on training and onboarding with people and subject reports
See snapshots of team-wide and individual training progress, plus the team’s overall completion for each training. Giving you a quick glance at what’s overdue, what’s been e-signed, test results, and more! (Google Docs can’t do that.)
Get to Know Trainual: Explore Key Features and How it Works
Play Trainual Video
Get to Know Trainual: Explore Key Features and How it Works
Instead of scattered Google Docs, forgotten emails, and tired printed paper manuals that no one reads, make a Trainual. All your processes, policies, and procedures in one place—searchable, teachable, trackable, scalable.
Play Trainual Video
Instead of scattered Google Docs, forgotten emails, and tired printed paper manuals that no one reads, make a Trainual. All your processes, policies, and procedures in one place—searchable, teachable, trackable, scalable.
Meet: the Trainual Delegation Planner. Helping you determine where employees should — and shouldn’t — spend their time. So you can build a more engaged and productive team, optimize resource allocation, streamline operations, and more!
Play Trainual Video
Meet: the Trainual Delegation Planner. Helping you determine where employees should — and shouldn’t — spend their time. So you can build a more engaged and productive team, optimize resource allocation, streamline operations, and more!
Power up your training with Trainual+.
Play Trainual Video
Power up your training with Trainual+.
Play Trainual Video

Official Interactive Demo

Trainual demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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Video Reviews

796 Trainual Reviews

4.7 out of 5
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796 Trainual Reviews
4.7 out of 5
796 Trainual Reviews
4.7 out of 5

Trainual Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Michelle W.
MW
Training Implementation Specialist
Legal Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Trainual?

I have saved myself and our staff from so many long winded meetings because of this software. Now most trainings can be just assigned thru Trainual, with content they can complete at their availability and always refer back to when needed! Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Organization of content can sometimes be tricky. I'm learning as I go to try to make things make sense. It would be great too, instead of duplicatng a topic to several areas, have one topic be assigned to several subjects, so when I need to update I don't have to do it multiple times. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Cutting down on meetings for sure! Also, reducing the need to repeat trainings over and over again because the learner didn't retain the informationed needed. Always something to refer back to now! Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hey, Michelle!

Woo-hoo! We're jazzed to hear Trainual has helped you cut down on long meetings and provides a great resource for staff to refer back to!

We totally get the struggle with content organization and love your idea of assigning one topic to multiple subjects to avoid duplication. We will keep this in mind for the future.

Thanks again for sharing your thoughts!

Luisa Fernanda D.
LD
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Trainual?

It is the best platform so far; everyone can quickly access the information. Its versatility for uploading information is magnificent, and the ease of searching is excellent. We use it every day and its an important tool for the team, I like the way that you can integrate images, PDF's... Review collected by and hosted on G2.com.

What do you dislike about Trainual?

For now, I have nothing to improve. I like it. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

The training of new employees in the company, the team's information search, important and daily-use files, as well as the routes and access links used within the company. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hey Luisa,

Thanks for the awesome feedback! We love that you think Trainual is the best platform out there — that's music to our ears! 🎶

It’s great to hear everyone can quickly access information and that the uploading versatility is a hit. Who doesn’t love a good PDF or image integration?

And wow, no improvements needed? You just made our day! We’ll take that as a serious compliment.

We’re so glad to know that Trainual is making life easier for onboarding new employees and helping your team find important files and links. Less time searching means more time doing!

Thanks again for sharing the love!

Tanya H.
TH
LMS Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Trainual?

I love the Trainual vibe. It intentionally makes learning available in a digestable, fun, intuitive format-which can make an otherwise potentially boring task into something learners don't hate! Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Reporting. There are so many group and filter options, but the reporting is a huge gap. So much potential, so close, but not quite there yet. Customer support is hit and miss, I wish response time was faster and more accurate. Trainual also doesn't have a lot of integrations with other platforms, so that can be a struggle for some. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual gets all of our learning content in one place. Rather than all users having training in dusty binders on their desk, the online platform makes it easy to access, update, and distribute. This allows us to always keep learners current on processes! Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hey Tanya, thank you for your amazing feedback! Calling us epic? You’re too kind! We’re thrilled to hear that you enjoy the Trainual vibe and find it makes learning engaging and easy to digest. Transforming what could be a tedious task into something enjoyable is exactly what we strive for!

We also appreciate your insights on the reporting features and customer support. Your suggestions for potential improvements and integration options are incredibly valuable, and we’re always looking for ways to enhance those areas. Thanks for taking the time to share your thoughts!

Verified User in Medical Devices
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Trainual?

I love that trainual creates a training program that is completely customizable to each individual. I love the knowledge checks and how easy it is to digest the information being given. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I wish that trainual had more test options. I would like the written response to not be automatically marked as correct without review, and it would be great if existing tests could be combined into more comprehensive exams (like a "final"). I also wish there was a time limit option for the tests. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual has allowed me to create a much more digestible version of training and onboarding for new employees. Originally, the training program was overwhelming and unstandardized, but with trainual I have created an organized and methodical approach to training. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hey there!

Thanks for the awesome feedback! We’re stoked to hear that you love how Trainual lets you create a completely customizable training program for each person. Plus, the knowledge checks are pretty rad!

We totally get your thoughts on wanting more test options — that’s some solid feedback! That's a really interesting call out that we will absolutely pass along.

It’s great to know that Trainual has helped you turn a previously overwhelming training program into a more organized and methodical approach for onboarding new employees. That’s the goal! ⚽

Cheers!

Diago Joseph  L.
DL
Human Resources Manager - Precision Auto Group
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Trainual?

The training module where you can assign company in-house training to employees and keep track if they are completing it. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

You need some space under the employee tab to upload and save their documents. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Its solving my training issue where its easy to assign it to my employees and keep a tab of it. I would like to see the feature where I can maintain my employees on it by uploading their documents and contracts under their name. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hey, Diago!

We’re pumped to hear that you love the training modules. It’s awesome that you can easily assign in-house training to employees and track their progress.

We hear you about the spacing under the employee tab. We will pass that piece of feedback along!

It’s great to know that Trainual is helping solve your training challenges. We appreciate your feedback, and we’re always looking to improve, so thanks for the heads-up! Keep up the great work with your team! 🥇

JD
Entrepreneurial Impact Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Trainual?

I like being able to document every task that my job entails. I can do step-by-step instructions with screenshots and include a video. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

The only thing I experienced that was an inconvenience was the limited Loom video option.

It's been a while since I needed to do a video, and adding one to a topic took a bit longer than I remember. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Having a central location for documentation and processes. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual
Original

Hey, Juana!

Thanks for your feedback! Being able to document your entire job is a huge win - any task handoff must be a breeze. 😎

We are sorry to hear about your experience with Loom integration. Funny enough, we just recently added Trainual's hosted video! No need to upload your training videos to a third-party tool — drag and drop them right into your processes and policies (more in the resource tab). This should help your video efforts!

It sounds like you are absolutely crushing it. If there is anything we can do to help, please reach out. Thank you for your review!

See how Trainual improved
Verified User in Construction
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Trainual?

I like how we can create contents at ease, it's like we are given multiple blank books and we have the freedom to fill all these books according to the company's information, policies and processes.

I love how they have the Trainual U, which helped me really huge as I build Trainual for the company I worked for, and those certifications are so awesome!

As soon as Trainual set up is done, this should be very helpful to all new hires and even the existing employees. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Things I discovered along the way that are not possible with Trainual, right now:

1. Adding a new font style - Found out that the standard font of the company which is the Proxima Nova is not available in Trainual. Reached out to the Trainual support but said adding new font is not possible for now.

2. Editing the org chart by dragging names/roles anywhere from the screen to achieve how we want the org chart to appear - So, as I was trying to come up with the company's org chart, the only thing I can do is set the person that an employee reports to and Trainual does everything from there. Which in our case does not make any sense after we set everything up. Trainual org chart is not that smart and flexible to create/edit, I would say. Hoping they'd do some updating that allows us to drag names/roles instead to freely create the org chart that we want.

3. This is an additional one that just occured to me lately, the pages are so pale and we can't even add some background to it. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual solves repetitive training which is very time-consuming. With Trainual, I believe most trainings, if not all, will be very effective even without a live person explaining. Review collected by and hosted on G2.com.

Response from Mallory Glessner of Trainual

Thanks for your thoughtful review of Trainual! We're thrilled you're finding it easy to create content and that Trainual U has been so helpful. (Cheers to Shawn who updates Trainual U on the reg!) It's great to hear our platform is serving as a valuable playbook for your growing company. (You just get it!)

We appreciate your candid feedback on font options and org chart functionality. These are fantastic suggestions! While we can't promise immediate changes, know that we're taking notes and always looking to improve.

Your insights are invaluable as we continue to evolve Trainual. We're excited to be part of your company's journey and are committed to making our platform even better.

Thanks again for taking the time to share your experience. Here's to many more months of successful training and growth for your team!

Beau R.
BR
CEO / Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Trainual?

* Alignment

* Tools and Efficiency suggestions

* Templates and Best Practices

* Videos and good instruction Review collected by and hosted on G2.com.

What do you dislike about Trainual?

* Seems like you are drifting from your core product with lot's of add ons

* Not as intuditive / easy to navigate as it once was.

* Lacks analytics and reporting Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Allowing us to document and build process and procedures

Making trining and devlopment deployment easier and moblie

The ability to scale and ramp-up quickly Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hey Beau,

Thanks for the feedback! It’s awesome to hear that Trainual is helping you stay organized and streamlined with all those cool features like alignment tools, efficiency tips, and best practice templates. 🔥

We totally get your concerns about feeling like we’re drifting from our core product. We’re committed to improving our main product while adding cool features, too (check out the resource URL for all our improvements in 2024).

Glad to know Trainual is helping you document processes and ramp up quickly — that's a big win!

Thanks again for sharing!

See how Trainual improved
AA
Head of Operations
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Trainual?

The most helpful thing about Trainual is that you have the ability to onboard new employees and allow team members to delegate their tasks with simplicilty and efficieny. The more processes you document, the more capacity your team has for growth! Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I'm curious to see how the use of AI continues to grow in Trainual because I know it will only make the program that much better and easier to use. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual is solving the problem of having to explain how to complete a task every time you need to delegate it and is allowing our team members to focus on the things that enjoy doing most and are the best at doing. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hi Adam, thanks for your feedback! It’s awesome to hear that you find it so helpful for onboarding new employees and delegating tasks. We completely agree - documenting processes really opens up opportunities for growth within teams.

We’re excited about the potential for AI in Trainual too! It’s encouraging to see how technology can make things easier and more efficient, and we look forward to seeing how it develops in our platform. Thank you for taking the time to share your thoughts!

Verified User in Entertainment
AE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Trainual?

Trainual is easy to learn and navigate. I appreciate the constant updates, the variety of integrations available, and the responsive customer service team. The Trainual app is user-friendly and appeals to our young staff while the desktop version makes editing and monitoring completion simple. Reports and public sharing are great features. Trainual University is also helpful. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I wish that training paths were part of the basic plan. It would also be nice if there was a video tool that didn't allow employees to skip or fastforward through each video. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual has helped keep our training program consistent across multiple locations and made SOPs easily accessible for everyone. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hey there!

Thanks for sharing your thoughts! We’re jazzed to hear that you find Trainual easy to learn and navigate, and it’s great that the constant updates and integrations, along with our responsive customer service, are making a difference for your team. Plus, we’re glad Trainual University is helping out!

We totally understand your wish for training paths to be part of the basic plan and the need for a video tool that prevents skipping. Those are solid suggestions, and we’ll definitely keep them in mind as we continue to improve!

Thank you for your suggestions!