Whale Reviews & Product Details

Easy to understand and use.

Clear, 'fun' layout and formatting.

Minimalistic style - not busy visually.

Easy to refer to other SOPs and people within a SOP.

Information can be shared by different ways e.g. export as PDF, share link, share QR code.

Lots of features like checklists, org charts, multiple departments, security groups.

Has its own screen and step recording tool very handy for recording new processes.

Didn't take long to set up and get running - I have several people adding their own SOPs now.

Customer support is excellent even when we are in a different timezone (NZ vs Belgian)

Our team uses Whale every day, some more than others.

It was a critical tool used for training our temporary staff when our main Admin staff went on maturity leave.

I understand Whale can be integrated with other software, but I have not had a chance or reason to do so. Review collected by and hosted on G2.com.

The same checklist can not be shared with other users for visibility when being "run". However this is in the development pipeline. Review collected by and hosted on G2.com.

'Ive been using Whale extensively, and it's truly transformed the way I work. The documentation I’ve added to Whale is now clearly structured and easy to maintain, and Alice—their smart assistant—is incredibly helpful when it comes to locating information quickly.

Navigating the platform is simple and intuitive. As a trainer, my job has become significantly easier. I can build a full training flow and assign it to a new joiner with just one click.

The analytics tool is another major plus—it allows me to monitor task completion across the team, which is invaluable for tracking progress during onboarding and beyond.

Lastly, the support from our Customer Success Manager has been outstanding. They genuinely listen, pass on feedback to the developers, and—most impressively—feature requests actually get implemented. Review collected by and hosted on G2.com.

Honestly, I’m really content with Whale—there’s nothing I’d point out as a downside at this moment. Review collected by and hosted on G2.com.

One of the major challenges we've faced as a company is the rollout and management of our Standard Operating Procedures. Writing them is hard enough, but managing their versions, assigning them, and monitoring completion requires a full-time role. We were faced with the choice of hiring an additional Human Resources person and tasking them, strictly, with maintaining our SOP library and ensuring our employees were trained up on the current versions of our SOPs.

This would have been foolish, as it would have required an additional salary, manual tracking, and removes the department managers from having direct visibility of their staff's training levels.

Whale offered an incredible suite of features that exactly mitigates this. It allows us to write our SOPs, assign them to people (at an individual or group level), track their progress through a dashboard, and allow for automation revision tracking, at the cost of well below an additional person's salary. It really provided us with exactly what we were looking for.

The integration team has been great with taking our existing SOPs (PDF documents as well as documents hosted across other platforms) and merging them into cohesive libraries within Whale. Any questions we've had have been answered, almost immediately, and they continue to support us whenever we need it. I can't speak highly enough of them! Review collected by and hosted on G2.com.

Like any platform, there is a learning curve. Some things aren't as intuitive as others. For example, the Checklists are found under "Training", rather than their own heading. This is a minor gripe, rather than anything really negative. I'm quite pleased with the system, overall. Review collected by and hosted on G2.com.

I appreciate the organization of Whale. Everything is very easy to locate and the search bar is my favorite feature. When I am in a pinch and need a quick answer I turn to Whale to find what I am looking for. Review collected by and hosted on G2.com.

I haven't run into any problems with the software. There are things missing from Whale but we are actively working to make improvements. Review collected by and hosted on G2.com.

The program is very user-friendly. We have recently just signed with them and our managers have started adding our content. We had another online training manual and moved over to Whale. Whale was able to take our prior content and upload everything into editable documents for us. So amazing. We were worried we would have a struggle with having to get our prior content moved over, but it was easy and stress free. We have not yet implemented the program for our employees, but I think they will agree that it's very easy to use, and nice to look at! Review collected by and hosted on G2.com.

Nothing yet, we are still new, but it's going very well so far! Review collected by and hosted on G2.com.

I like the email reminders that keep you up to date on the latest training courses assigned to you. The layout of Whale makes it very easy to navigate, and I like how customizable it is. Review collected by and hosted on G2.com.

You are able to click through each page quickly, which makes it easier for users who are training to jump through each section without reading to comprehend and learning. Review collected by and hosted on G2.com.

I love that all of the information I need is in one place! It is easy to navigate and find different folders. I also love that I can assign readings to my employees so I know they have gone over the information! Review collected by and hosted on G2.com.

I really don't dislike anything about Whale. I find it really easy to use! Review collected by and hosted on G2.com.

We’ve had an amazing experience using Whale as an online platform for our fast growing company. The interface is clean, intuitive and incredibly easy to update - making it simple for us to keep policies, procedures and team information clear and accessible to everyone!

Their customer support and training (shoutout Stijn!) has been top notch! Quick, thorough responses to any questions we may have.

Overall this has been a huge win for our teams organization, onboarding, and internal communication. I can’t recommend Whale enough! Review collected by and hosted on G2.com.

As of now I haven’t experienced anything negative regarding Whale. Review collected by and hosted on G2.com.

The documentation process is straightforward. We can customize and standardize all internal processes within Whale with the same voice, look, and feel. We use the product daily. The support team is amazing, and onboarding the solutions was very easy. The integration with all of our other productivity solutions is a breeze. Review collected by and hosted on G2.com.

The AI solution does not seem to be fully baked. User access controls are limited to the highest tiers. Making it challenging to restrict user access in a smaller company environment. Review collected by and hosted on G2.com.

We are a Medical Spa who has grown from 5 to 7 locations in the last year with no plans of slowing down. Whale makes it so easy for our employees to find the most important information when they need it most. They can simply ask Alice, the AI tool, their question and she will provide an answer based on our documents. We have implemented our fair share of software, and Whale, by FAR was the easiest, most supported implementation I have ever been a part of. Many other platforms promise you customer support but after you sign the paperwork and pay it's a challenge to actually get help. I have one contact @ Whale and he always gets me an answer quicker then I could anticipate. It is so easy to use, and has been a game change for our company. Review collected by and hosted on G2.com.

I cannot think of any downsides at this time. Review collected by and hosted on G2.com.