Video Reviews
A very robust tool!
254 Spekit Reviews
Spekit is a great tool for making knowledge easily accessible and communicate change. It delivers information in bite-sized pieces, so users can quickly find what they need without digging through long documents. On the admin side, it’s simple to update and manage. We have been working with Spekit for several years and they have provided excellent support through all phases of implementation, maintenance, and growth. They also actively listen to their customers and continuously release improvements. Review collected by and hosted on G2.com.
There is nothing I dislike about Spekit. They are extremely receptive to feedback and frequently have suggestions for how to solve problems or take it back to their dev team for future improvements. Review collected by and hosted on G2.com.
Spekit makes it really easy to provide bite sized information to users, allowing them to absorb information at their own pace. Or if it's a system they're already familiar with, it allows them to have a refresher on a feature they may be unsure about without having to sit through a whole training. Spekit has also made trainings much easier for staff by allowing them to have all information in one place instead of multiple different documents that they have to track down. Review collected by and hosted on G2.com.
There aren't any downsides to Spekit that I can think of. Review collected by and hosted on G2.com.
Spekit makes it so easy to update our ongoing standard operating procedures. Our staff is located across the country so any small changes to our organization used to be hard to distribute. With Spekit, I can update the team anywhere they are from anywhere I am. I can choose how they will be notified, who read the update, and even give them a quick quiz to ensure everyone's understanding. Review collected by and hosted on G2.com.
The only downside of using Spekit lies with the enthusiasm of your staff. Change (especially with technology) can be heavily resisted in a lot of industries. Spekit is worth the change, but you have to ensure your team is willing to use it. Review collected by and hosted on G2.com.
Spekit makes training, content sharing and knowledge sharing incredibly seamless. The ability to create contextual in-platform resources has significantly boosted our productivity by providing real-time support directly within the tools we use daily. Things that stand out:
-Their AI - It's spot on and makes finding the resources you need, in the places you are working incredibly simple
-Their success teams are a 10/10. Josh is an incredible CSM that goes above and beyond
-It's brought our enablement strategy to life of providing ongoing support and resources making our enablement effective, driving knowledge retention and reducing the need to search for answers, post-live enablement
-Implementation was a breeze (and we had incredible support)
-The integrations work effortlessly
-They have a really incredible product roadmap and are very transparent about it, which is beyond helpful! Review collected by and hosted on G2.com.
I'm excited to see how their CMS evolves over time. It's already incredible, but excited to see their roadmap come to life. Review collected by and hosted on G2.com.
Incredibly easy to navigate and saves time searching for company policies and procedures, compared to a standard data base format.
The AI function has only added another level of ease to this platform too.
Spekit also works with tools such as Salesforce, Slack, and other business applications, etc. Review collected by and hosted on G2.com.
It can be a little tricky to create speks at first, however it does not take too long to get the hang of the process.
Some pop ups can be a little annoying, however this is a small price to pay for such an easy to use platform. Review collected by and hosted on G2.com.
Spekit has been a game changer for our org. One of our biggest struggles has been accessibility and timeliness of content, alongside training, process, and policy adoption. We've been able to reimagine the way we support our teams where they need it, when they need it. From new hire onboarding through change management, we rely heavily on Spekit to house all our content, serve it up when our teams need it, as well as drive the behavior changes we need to see. This wouldn't be a complete review without a major shoutout to our AE and our CSM, Malorie and Josh respectively. They both went above and beyond to support us and our needs, and have incredibly strategic mindsets as they guided us through the pre and post sales process. It's an extreme value add to be able to rely on Josh, our CSM, as a highly trusted consultant to our team. He's been a great sounding board through implementation and ensures he stays aligned with all our strategic internal initiatives. Review collected by and hosted on G2.com.
Spekit is a lean companf and continues to evolve their product. Although the product is not perfect, Spekit receives feedback extremely well and thoughtfully and is always looking to have candid customer conversations to better serve us. Review collected by and hosted on G2.com.
Solid overall tool. Apart from a few limitations, which some are being addressed this year, the tool is easy to use. Being able to embed Speks on essentially any Whitelisted domain is really nice. We like how the Spekit team has regularly been involved on a weekly basis since our implementation last summer. Our CSM Liza has been great and having opportunities to work with Mel and share feedback has been really valuable. Our feedback is always taken into consideration and not just thrown in a blackhole. We are always looped in for beta testing with new Spekit features, which is also nice. Review collected by and hosted on G2.com.
-lack of custom field filtering at the moment (expected in 2025 but no concrete timeframe).
-Tracking activity process not ideal due to not being able to import accounts from Salesforce for users to tag when sharing (this is coming soon though).
-No simple way for users to hand pick Speks to add to a shareable "Deal Room" with their customers.
-To embed Speks, you have to match the name of the field exactly for it to appear. There needs to be an Embedded Spek Label and a separate Spek Title so embedding Speks is more flexible.
-Homepage and dashboards aren't super valuable from a Spekit user standpoint but I know this is being improved at the moment.
-No capabilities to create "Sub-topics" Review collected by and hosted on G2.com.
It is nice to have a tool like Spekit that will keep all of the instructions in one place. Once you find the Spekit you are looking for, it is pretty easy to follow. Review collected by and hosted on G2.com.
I rarely can find the Spekit that addresses my needs. It has a hard time identifying key words and connecting it to the appropriate Spekit. For example, I needed to register someone in SalesForce that was already a contact and needed a Care Services record. Spekit was not able to identify my needs and I spent more time searching for the answer than just reaching out to my team. My team was able to help, Spekit was not. Review collected by and hosted on G2.com.
My favorite part of Spekit is the easy access to quick knowledge bites. It is great for when you need a quick reminder but don't want to wade through the full instructions or SOP to get to the small reminder you needed. Review collected by and hosted on G2.com.
The down side of Spekit for me is that I really don't use it that often. I'm already pretty knowledgeable about the programs I use for work so there isn't a lot of reason for me to look to Spekit. Review collected by and hosted on G2.com.
Total gamechanger in finding the answers to questions with ease & efficiency! No more hunting and pecking for the answer to a question in real time. A quick click on Spekit and everything I could want is right at my fingertips! Review collected by and hosted on G2.com.
Would love to see the Spekit link be able to move around anywhere on my screen other than the right side. I know I can move it up and down on the right side but would like to have the capability to move it around on top, bottom or even the left side. Just a quirk of mine. Review collected by and hosted on G2.com.
