Video Reviews
A very robust tool!
254 Spekit Reviews
Spekit is user-friendly and effective in empowering our teams to troubleshoot and adopt new processes. Working with Kristen to get our Spekit topics set up has been incredibly helpful, and being able to view the analytics of how Spekit is impacting our business proves it's value. Review collected by and hosted on G2.com.
We have encoutered a few technical issues using Spekit, including a bug delaying actions or object sync issues, but we have been kept up to date on what the problem was and when it's resolved within a timely manner. Review collected by and hosted on G2.com.
How easy it is to use for both those consuming the content and for those creating, editing, maintaining the information.
Also, best CSM team I have worked with in my professional career. Review collected by and hosted on G2.com.
Can't think of much to dislike.
Getting all sellers to adopt is a challenge like with any new sales tool. But once we start putting valuable content in it is the go to place, they want more! Review collected by and hosted on G2.com.
Spekit is a powerful tool that helps provide user assistance in their workflow. Technically, it is easy to implement. The hard part is creating the content. Customer support is superior. I'm the primary content creator for our sales teams. Review collected by and hosted on G2.com.
I don't dislike anything about Spekit. I'm a staunch advocate. Review collected by and hosted on G2.com.
I love the customer experience at Spekit- Our CSM is amazing and the implementation of the product went smooth. Review collected by and hosted on G2.com.
Not a huge deal, but there is a small learning curve for me personally on placing Speks on Salesforce fields. Once you master how, it can be a little faster. Review collected by and hosted on G2.com.
One of the most helpful use-cases I've found with Spekit is the ability to create and customize training content that appears right where it's needed, making the learning process more intuitive and less distruptive. Spekit is a powerful solution for companies looking to streamline training, as it has done for us! Review collected by and hosted on G2.com.
The only limiting factor to experience the true benefits of Spekit is the Google Chrome extension. If users do not install the extension, it can severely hinder adoption. Review collected by and hosted on G2.com.
Creating content is Spekit is easy and painless. The search feature allows you to locate contect quickly. Features allows users to provide feedback on content. Analytics provides helpful information on contect use and users activity. Review collected by and hosted on G2.com.
Nothing to dislike, Spekit is a great tool. Review collected by and hosted on G2.com.
Being able to put directions or links to documents in a Spek for specific things makes things so much more streamlined! Instead of trying to remember where you have saved the document, the Spek will take you right there! Review collected by and hosted on G2.com.
Spekit is never NOT helpful! I honestly can't think of any downside! Review collected by and hosted on G2.com.
Spekit is very intuitive and has greatly helped us help our end users with application help and guidance, when and where they need it. As an admin, I love how easy it is to update and create material; I'm not reliant on a software developer to update application help guidance. Their Customer Support is PHENOMENAL, as is our Customer Support Manager and others I've worked with at Spekit. When I create a Support ticket, I hear back very quickly and they are very knowledgeable and helpful. Spekit has been so helpful at our company with wrangling in documention, having it in one place, and as I mentioned, having it available when and where users need it. We now use it with several web applications. It continues to improve on being a robust product! Review collected by and hosted on G2.com.
There are a few features we are anxiously waiting for, such as approval workflow on speks and suggested content when searching, but I know these are coming soon. We also do have some limitations in the main application we use it with, and unfortunately it is due to that application's use of HTML elements on their pages. Review collected by and hosted on G2.com.
- The immediate access to related information directly within the app
- The incredibly intuitive UI, allowing for seamless viewing and creation of content
- Simplified delivery of training content regardless of platform
- Easy to maintain (and quickly view/update outdated documentation) within the knowledge base and analytics
- Incredible / dedicated customer support via Customer Success Manager and entire Spekit team (Many invaluable resources provided during our weekly meetings, including strategies for implementation, templates, assistance with onboarding/training other Spekit Expert creators, etc.) Review collected by and hosted on G2.com.
No dislikes!
The Spekit team is incredibly dilligent about taking feedback and making adjustments to the system/ rolling out enhancements that never interrupt the current flow of work! Review collected by and hosted on G2.com.
Spekit has an easy to use and intuitive interface. I love how fun it is to design and embed all types of media and materials. Not just the interface but the ability to track usage from users. The customer service has been amazing! Our customer success manager from Spekit has been great with walking me through key features and helping me better optimize it for my organization. Review collected by and hosted on G2.com.
The only thing I would like to see added to Spekit would be the ability to use it on the Mobile app and directly upload video files into the cloud server. Review collected by and hosted on G2.com.
