Best Service Desk Software - Page 4
Service desk software provides a ticketing platform for internal IT service management. The best service desk software serves as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
Best Service Desk Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us
- Information Technology and Services
- 55% Enterprise
- 24% Mid-Market
21,859 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashb
- Information Technology and Services
- Computer & Network Security
- 69% Small-Business
- 25% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vorex Time & Expense is a leader in Cloud-based solutions. Easy to use and feature-rich. Access it from anywhere using a PC, laptop, ipad, or smartphone. Track billable/non-billable, control hours
- 47% Small-Business
- 41% Mid-Market
17,629 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, ac
- 47% Mid-Market
- 33% Enterprise
7,678 Twitter followers
- Overview
- User Satisfaction
- Seller Details
What is Web+Center? Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and
- Information Technology and Services
- 48% Mid-Market
- 43% Small-Business
19 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell
- Non-Profit Organization Management
- Information Technology and Services
- 61% Small-Business
- 34% Mid-Market
1,409 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Ser
- Information Technology and Services
- Civil Engineering
- 61% Enterprise
- 28% Mid-Market
417 Twitter followers
- Overview
- User Satisfaction
- Seller Details
IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support qual
- Information Technology and Services
- 79% Enterprise
- 29% Mid-Market
11,080 Twitter followers
- Overview
- User Satisfaction
- Seller Details
AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes
- Computer & Network Security
- 52% Mid-Market
- 30% Enterprise
96 Twitter followers
- Overview
- User Satisfaction
- Seller Details
- Overview
- User Satisfaction
- Seller Details
SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str
- Information Technology and Services
- Education Management
- 63% Mid-Market
- 23% Enterprise
19,962 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers and MSPs. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, d
- Information Technology and Services
- 53% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-e
- Higher Education
- Law Practice
- 59% Enterprise
- 39% Mid-Market
49,763 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to u
- Information Technology and Services
- Higher Education
- 61% Enterprise
- 29% Mid-Market
1,279 Twitter followers
- Overview
- User Satisfaction
- Seller Details
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexi
- Government Administration
- 57% Mid-Market
- 40% Enterprise
2,434 Twitter followers
