Best Service Desk Software - Page 2
Service desk software provides a ticketing platform for internal IT service management. The best service desk software serves as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
Best Service Desk Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with
- Computer Software
- 64% Small-Business
- 36% Mid-Market
28 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a comple
- Information Technology and Services
- 105% Enterprise
- 35% Mid-Market
59,764 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr
- IT Manager
- Information Technology and Services
- Outsourcing/Offshoring
- 57% Mid-Market
- 28% Enterprise
112 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp
- IT Manager
- System Administrator
- Information Technology and Services
- Financial Services
- 60% Mid-Market
- 30% Enterprise
7,678 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Mergin
- Information Technology and Services
- 69% Mid-Market
- 19% Enterprise
428 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and
- Technology Specialist
- Primary/Secondary Education
- Information Technology and Services
- 58% Mid-Market
- 39% Enterprise
404 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently mana
- 60% Mid-Market
- 27% Small-Business
213 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
LogMeIn Resolve is the all-in-one IT management and support solution designed to help organizations of all sizes take control of their IT infrastructure. Our platform combines essential features like
- IT Manager
- IT Director
- Information Technology and Services
- Computer Software
- 42% Mid-Market
- 37% Small-Business
46,211 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user
- Information Technology and Services
- Computer Software
- 40% Small-Business
- 39% Mid-Market
2,519 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1.
- Information Technology and Services
- Telecommunications
- 35% Mid-Market
- 30% Enterprise
408 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option
- Owner
- Information Technology and Services
- Computer Software
- 37% Mid-Market
- 35% Small-Business
46,211 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that empowers IT organizations to rapidly
- Information Technology and Services
- 71% Mid-Market
- 19% Small-Business
163 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to
- Information Technology and Services
- Insurance
- 49% Enterprise
- 30% Mid-Market
266 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Enhance your service delivery with a Microsoft 365-focused IT Service Management software (ITSM) running on Azure cloud. Deliver exceptional service without breaking the bank with fast AI-driven capab
- Government Administration
- 65% Mid-Market
- 29% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automa
- Information Technology and Services
- Automotive
- 68% Enterprise
- 32% Mid-Market
485 Twitter followers
