88 Omnia Retail Reviews
Omnia Retail combines powerful pricing capabilities with a true partnership mindset. Their customer success and support teams are incredibly helpful, and the platform itself is intuitive and flexible once you’re familiar with it. I also appreciate how they involve customers in product development, actively gathering feedback to shape new features. The built-in dashboards make it easy to analyze pricing strategies and market impact on a daily basis. Review collected by and hosted on G2.com.
Some of the dashboards have limitations when it comes to analyzing longer historical trends, which can make it harder to spot seasonality or structural shifts in the market over time. Review collected by and hosted on G2.com.
The operation is simple and intuitive, and the support is always very helpful and friendly. The tool offers all the functions we need. Review collected by and hosted on G2.com.
Unfortunately, we have had multiple problems with time changes in the past. Review collected by and hosted on G2.com.
There are handful of points that I would like to review:
1. Interface: The platform is easy to navigate and understand. I find it super straigtforward whenever I need to investigate prices on ad-hoc level. The set up is easy due to its practical design. Its user-friendly interface and robust features make it something we utilize frequently to stay competitive in our pricing strategies
2. Dynamic pricing: Pricing is a dynamic subject, it is important that we are able to analyze, adjust and optimize our pricing strategy to be competitive in the market. This can be totally achieved with Omnia. There are several features within Omnia that can be used to cater to our needs.
3. Integration: So far the integration between Omnia and our internal system have been running smoothly with minimal disription.
4. Support: Omnia is responsive, knowledgable and always ready to support. Review collected by and hosted on G2.com.
So far it has been smooth so no comment here Review collected by and hosted on G2.com.
Omnia gives us the opportunity to build and easily customize our pricing strategy, which we managed manually before using Omnia. It gives great insights in our competiton and it's helping us stay price competitive. Our Omnia team is always very helpful. They support is quick and friendly each time. In the beginning of our coorporation some features were not available in Omnia 2.0. The support team was always open for feedback and tried to help us find a different (custom) solution or included our wishes on the Omnia backlog. Looking forward to continue our partnership and to see the Omnia 2.0 tool being further optimized. Review collected by and hosted on G2.com.
So far not really anything to dislike about Omnia. Review collected by and hosted on G2.com.
What i find most helpful about Omnia Retail is that you have a dedicated account manager which is always available to schedule a call, send an email to and is just always available for questions. To have a dedicated account manager you can connect with and someone who comes by the office sometimes is in my opinion way more helpful than sending an email to general customer support. Review collected by and hosted on G2.com.
What i would consider least helpfull about Omnia Retail is that the offerings and capabilities within the platform is pretty set which makes it difficult for them to be able to fulfill requests. Sometimes when we have a request of a new feature, it is not possible for them to develop it unless a lot of users are needing this same feature. Review collected by and hosted on G2.com.
We don't have to check the prices by hand. It's something we use everyday so I am very happy to have it. The prices comes in a perfect list. It's clear why the price is like this and it is always possible to change a rule when needed. I think we could do more with it but for now the basics are good! Also the support of Rara is very good. If we need something we just have to send an email. She always makes time for us as fast as possible by mail or calling. Great work! Review collected by and hosted on G2.com.
The least helpfull is that it is not possible (yet) to see if a product is a promotion price for a week at the concuration website or a normal price. Sometimes we wouldn't like to go with a promotion price from the other website.
It's a little complicated to make something new in the trea by ourself but with teh help of Rara everything it works very good. Review collected by and hosted on G2.com.
I am very happy with the Customer Success Manager. Ours (Milena) is fast in replying and reacting to things. Whenever we need something she supports us and let us know what is possible and what it´s not. Review collected by and hosted on G2.com.
I see improvement when crawling Google, Patagona misses things like : competitors on different buckets as us or competitors displaying prices without VAT. Review collected by and hosted on G2.com.
Easy to implement and use. Gives a lot of possibilities in building your own logical rules. Fast response times from Omnia team and always ready to help and think with you on more complex matters. I like that they use your feedback on missing or improving features to actually develop them. Review collected by and hosted on G2.com.
Omnia could use some better tools to analyse impact on strategy changes Review collected by and hosted on G2.com.
Clear with many customization options and very good support. Easy integration and filtering through TAGs. Review collected by and hosted on G2.com.
So far, nothing found yet. Possibly the search area could be a bit simpler. Review collected by and hosted on G2.com.
