Customer service - they have an amazing AI bot called Winston who answers the majority of my questions / points me to the help articles I need. If the bot can't answer it then a human is there to help within a couple of minutes. My account manager - Sean - is really helpful with more complicated questions and they've even arranged calls for our dev with their technical team over complicated coding questions. Easy and intuitive platform - Dotdigital is a really in-depth platform with the option to do pretty much anything you could want from an ESP but it's built in such a way that you can usually figure things out and don't have to read loads of help articles / have training to be able to send an email.

Dotdigital’s user interface is intuitive, making it easy to set up and navigate campaigns, even for beginners. The drag-and-drop email builder is super easy to use. Advanced analytics and reporting tools, the ability to segment audiences based on behaviour, preferences, and demographics has been a huge advantage for targeting the right customers with the right message at the right time. Additionally, the customer support team is always responsive and helpful, making the entire experience even better.

There are so many videos to assist with navigating DotDigital, these are very helpful! Our representative schedules regular meetings and a success plan to guide our next steps.