SysAid
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4.5 out of 5 stars
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SysAid Reviews & Product Details - Page 4

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SysAid Overview

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What is SysAid?

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI—and you. 100X more impactful.

SysAid Details
Product Website
Discussions
Languages Supported
Arabic, Bulgarian, Catalan, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Chinese (Simplified)
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Product Description

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

How do you position yourself against your competitors?

SysAid stands out by embedding Agentic AI and Generative AI throughout service management, enabling quicker issue resolution and improved CSAT scores. Our intuitive interface ensures swift adoption, while SysAid Copilot, trained specifically on each organization's data, offers unique, relevant, and verified solutions. With fine-tuning capabilities and a vast data pool, it supports end-user self-service via conversational AI, reducing repetitive tasks for admins and boosting CSAT scores. Additionally, Copilot's automatic alerts and suggested solutions enhance network management and agent productivity, setting SysAid apart for its comprehensive, tailored AI solutions and user-centric approach.

Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Tel Aviv
Twitter
@sysaid
9,805 Twitter followers
LinkedIn® Page
www.linkedin.com
224 employees on LinkedIn®
Description

SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster, smoother IT service. And IT service teams get a break from their repetitive manual tasks and some time to actually do the work they love.

Ami S.
AS
Overview Provided by:
Ami Shimkin
Director of Marketing at SysAid Technologies Ltd.

SysAid Integrations

(25)
Verified by SysAid

Recent SysAid Reviews

Tyler C.
TC
Tyler C.Enterprise (> 1000 emp.)
4.0 out of 5
"SysAid Review"
I love that the ticketing system is easy to use. The automated features make response time faster. Its also nice to have the asset management tool ...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Sysaid is easy to use and convenient"
The knowledge base and easy assignment of tickets
Read more
peter a.
PA
peter a.Mid-Market (51-1000 emp.)
5.0 out of 5
"SysAid a cost effective tool for ITSM"
SysAid is a cost effective ITSM tool compared to the most of the ITSM tools in the market. Overtime ticket logging in SysAid has been improved. I ...
Read more

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

Average Discount

10%

Perceived Cost

$$$$$
View More Pricing Information

SysAid Media

SysAid Demo - IT Ticketing Dashboard
A consolidated fully customized, and easy-to-navigate view of the entire ticket queue to help admins resolve issues more effectively and more efficiently.
SysAid Demo - AI Chatbot
Delivering always-on, 24/7 service, this conversational self-service experience uses Generative AI to help employees work through issues by delivering answers based on what it has learned by absorbing your knowledge base articles, internal data, and ticket resolution history – as well as verified...
SysAid Demo - Ticket Journey
Admins can deep dive into the history and context of a ticket, quickly, with ticket journey filters, while reviewing a chronological, consolidated view of everything to help reach a resolution, faster – including all actions taken, all communications, an audit log, and employee sentiment througho...
SysAid Demo - Workflow Designer
With easy-to-use drag-and-drop capabilities, admins can customize and configure templates using the Template Designer, and add hints to guide end users while filling out relevant fields.
SysAid Demo - Monitor & Fine Tuning
Gives the admin control over the quality of answers that the AI Chatbot provides, through the ability to edit and fine-tune the answers.
SysAid Demo - AI Agent Builder
SysAid AI Agents empower IT teams with intelligence that thinks, learns, and acts securely. Designed to enhance—not override—your IT operations, they anticipate needs, make informed decisions, and adapt responsibly.
Deliver exceptional service. Automagically.
Play SysAid Video
Deliver exceptional service. Automagically.
SysAid Copilot - watch generative AI implemented into every element of service management
Play SysAid Video
SysAid Copilot - watch generative AI implemented into every element of service management
A comprehensive platform with generative AI baked into every element of service management, delivering exceptional service. Automagically.
Play SysAid Video
A comprehensive platform with generative AI baked into every element of service management, delivering exceptional service. Automagically.
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Official Interactive Demo

SysAid demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Terrell C.
SysAid review by Terrell C.
Play SysAid review by Terrell C.
Very intuitive and user-friendly
Review by Myles G.
SysAid review by Myles G.
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Sysaid is extremely cost effective for a business plan!
Review by Hunter B.
SysAid review by Hunter B.
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Why SysAid has no rival.
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719 SysAid Reviews

4.5 out of 5
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719 SysAid Reviews
4.5 out of 5
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SysAid Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
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Shankar S.
SS
Operations Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SysAid?

Workflow automation: Streamlines processes

Asset management: View, secure, and manage assets

Case summary: Provides a full case summary, including sentiment analysis

Remote control: Allows service desk agents to resolve issues from anywhere Review collected by and hosted on G2.com.

What do you dislike about SysAid?

End user interface and few enhancements that takes lot of time . Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

We moved managing from emails to proper ITSM process via incident and request. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
AC
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about SysAid?

Customer support, development and account management Review collected by and hosted on G2.com.

What do you dislike about SysAid?

I would like to see the tab in 1 screen, not multiple Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

service management and SLA reporting and workflow Review collected by and hosted on G2.com.

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AC
Help Desk Engineer
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SysAid?

SysAid simplifies IT service management with its intuitive interface and robust features, making it easy to track, manage, and resolve issues efficiently. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

The interface is so detailed that it makes me want to tweak things constantly. Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

SysAid is solving issues related to IT service management, such as tracking support tickets, automating workflows, and ensuring timely resolution of issues. This benefits me by streamlining processes, improving efficiency, and allowing my team to resolve IT issues faster, all while maintaining clear visibility on performance metrics like ticket volume and resolution times. It saves time and reduces manual efforts, which boosts overall productivity. Review collected by and hosted on G2.com.

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SK
Senior Infrastructure Engineer
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SysAid?

SysAid's comprehensive IT management capabilities, including incident and problem management, asset tracking, and remote control, are highly effective. The platform is intuitive, customizable, and integrates seamlessly with other tools, enhancing our overall efficiency at Republic Bank Ghana (PLC). Review collected by and hosted on G2.com.

What do you dislike about SysAid?

SysAid's centralized dashboard offers a clear overview of all IT activities, making it easy to manage and track incidents and service requests. The Integraition into MS Team makes it more easy for end users Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

SysAid addresses several critical IT challenges, such as incident and problem management, asset tracking, and service request handling. By centralizing these functions into a single platform, SysAid improves efficiency and reduces response times. The automation of routine tasks, such as ticket assignment and escalation, minimizes manual effort, allowing our IT team to focus on more strategic initiatives. Review collected by and hosted on G2.com.

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SA
Service Desk Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about SysAid?

This is cloud based, hence its easily accessble anywhere and anytime. It also has a user friendly platform, easy to navigate for end users. Due to its ease of implementation, this can be easily deployed to all users. It can be integrated with outlook, facilitating ease of cummunication Review collected by and hosted on G2.com.

What do you dislike about SysAid?

Customer support tends to delay with their constant back and forth in the intent of trying to understand an escalated issue, eventually prolonging the support process Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

sysaid is bridging the gap between resolvers and requesters alike in the banking and technology industry Review collected by and hosted on G2.com.

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SM
Digital Services Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about SysAid?

We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and more, and the price of the solution was very competitive.

The tech enablement sessions offered by SysAid made the implementation and integration go without a hitch, and the customer support staff were friendly and helpful.

SysAid is intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

So far, we have no complaints about SysAid, and have found everything to our satisfaction. We use the helpdesk evey day and have come across no issues. Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

SysAid helps us to maintain an ecellent internal service offering, and boosts our reputation within the organisation. Review collected by and hosted on G2.com.

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Verified User in Airlines/Aviation
AA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SysAid?

ITSM system has alot to offer although it might have small short comings in terms of managing softwares on certain assets, however it is capablity in managing devices is surprisingly good. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

the implementation is a very hard path to go through, and documents do not reflect their new GUI, and it can be cumbersome to find the options hidden in different places. Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

Asset Management and Ticketing Review collected by and hosted on G2.com.

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Fréderic B.
FB
Founder - Managing Director
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Rating Updated ()
What do you like best about SysAid?

The functionalities provided by design are quite complete

a lot of possible parameters to align it to our process

a very good Asset and configuration Management tool with automatic update of Asset Review collected by and hosted on G2.com.

What do you dislike about SysAid?

Lack of flexibility for the design of the Self-Service Portal and maybe the fact that the implementation process is fully remote Review collected by and hosted on G2.com.

Recommendations to others considering SysAid:

very good tool and very intuitive

cmdb capabilities are very good

automatic asset update is important Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

increase our customer satisfaction

increase accuracy of our Asset and CI

enabling to take decision based on good statistic

providing us a good dashboard about support operation Review collected by and hosted on G2.com.

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Tshepo M.
TM
Third Party Application Support Specialist (Infrastructure Support)
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about SysAid?

It assist with the managing of our support tickets with so many features like catalog management, routing and custom notifications. It also has a CMDB functionality which is very beneficial for asset management as we are a very large organisation. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

Honestly at the moment there are no complains Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

Sevice record management requests, Incidents, Problems and Change Control, SLA management and also routing for the different departments. Review collected by and hosted on G2.com.

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Verified User in Civil Engineering
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about SysAid?

SysAid integrates smoothly with Microsoft Teams which helps our end-users to ask and answer questions without needing to create a ticket. This is one of our favorite features. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

The older style interface is clunky, looking forward to Spaces. Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

SysAid helps us organize tickets that come in, so we can better stay on top of them. Review collected by and hosted on G2.com.

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