SysAid Reviews & Product Details - Page 2

SysAid is one of the best ITSM platforms in the market and they have a lot of features that offers better performance when it comes to ticketing and automation. their IU is easy to navigate Review collected by and hosted on G2.com.

they should come up with a mobile apps to meet modern standards as their web application is a bit stressful when you access it from a mobile browser. Review collected by and hosted on G2.com.

-SysAid brings everything under one roof—ticketing, automation, asset management, and now AI with Copilot

-Excellent customer support.

- Review collected by and hosted on G2.com.

SysAid is powerful, but its interface can feel a bit clunky and outdated, especially for first-time users. Review collected by and hosted on G2.com.

As a long-time user of SysAid for over a decade, I can confidently say that it has been an exceptional tool for managing IT services. Its comprehensive set of features has consistently met and exceeded our needs.

SysAid's ticketing system is incredibly robust, providing a seamless experience for both end-users and IT staff. The ability to customize workflows, automate repetitive tasks, and track performance through detailed reports has greatly enhanced our efficiency and service quality.

The asset management capabilities are particularly noteworthy, offering clear visibility and control over our hardware and software inventory. The integration options with other systems have facilitated smooth operations and data consistency across our IT landscape.

Additionally, SysAid's user-friendly interface and intuitive design have made it easy to navigate and adapt over the years. Regular updates and feature enhancements ensure the tool remains relevant and continues to support our evolving requirements.

Overall, SysAid has proven to be a reliable and powerful solution for IT service management, and I highly recommend it to any organization looking for a versatile and effective ITSM tool. Review collected by and hosted on G2.com.

Hard to say, we are currently using the On-Prem version, but are moving to the Cloud version soon. I look forward to the improved UI and reporting features. Review collected by and hosted on G2.com.

SysAid has been a fantastic addition to our IT support toolkit. The platform is incredibly user-friendly, making it easy to set up knowledge base articles, incident templates, and request forms. The self-service portal allows our users to submit and track support requests effortlessly, enhancing their experience. The addition of a real-time chat feature has also been a game-changer, allowing us to provide immediate support when needed. And the customer service from SysAid has been top-notch, always responsive and helpful whenever we have questions or need assistance." Review collected by and hosted on G2.com.

While SysAid has been great overall, we found that some initial configurations took a bit of time to understand fully. However, their customer support team was always there to help, and once we got the hang of it, everything ran smoothly. Review collected by and hosted on G2.com.

I like the recent integration of SysAid like Chatbot & also the BI analytics tools. The chatbot is more personalized for our environment & it manages all the common queries made by the user. The inbuild BI analytic tool give a Quick glimpse of our environment. Review collected by and hosted on G2.com.

The customer support team of SysAid can be improved. Also the waiting list for the new UI spaces is very long. I think it should be expedited. Review collected by and hosted on G2.com.

I have used SysAid at multiple companies now. The flow and setup for a helpdesk is amazing. That is why I keep going back to them. I also love the reporting that I can get from the system. Their support if needed is amazing and gets back to you right away with solutions. We were on prem first and then migrated to the cloud and have never questioned going back! Great product Review collected by and hosted on G2.com.

We struggle with keeping the RDS servers sync'd to the cloud for the asset management piece and patch management. Review collected by and hosted on G2.com.

Very customizable, can create many forms, categories and workflows tied to specific templates. Fully Cloud based, so accessible from anywhere with Internet Connection. Review collected by and hosted on G2.com.

They are still transitioning from their "classic" model, so some features that would be great to have, have not made the transition yet. But they tell me they are in feature request, so they are coming. Review collected by and hosted on G2.com.

One of the Simplest and easiest Ticketing tools.

Easily trainable to new staff

Integration with Teams ,Office 365 is seamless.

New AI Chatbot is very useful Review collected by and hosted on G2.com.

We have been through lot of new changes and updates.

We do not have any dislikes about this product Review collected by and hosted on G2.com.

User support is fast and helpful, I receive help within the same hour submitted and easy to navigate. We use sysaid every day for logging tickets, knowledge based and device/user info. Review collected by and hosted on G2.com.

I personally find first time setup like LDAP difficult Review collected by and hosted on G2.com.

SysAid offers a comprehensive suite of features, making it a versatile ITSM tool for managing tickets, assets, and workflows. Its integration capabilities and automation features simplify processes and enhance productivity. The user-friendly self-service portal is a standout, empowering end-users and reducing the workload on IT teams. Customer support is just amazing and super responsive. Review collected by and hosted on G2.com.

The initial setup and customization process can be complex and time-intensive, especially for new users. Performance can occasionally lag when dealing with large data sets or during peak usage. While functional, the user interface could benefit from modernization to improve overall usability. Review collected by and hosted on G2.com.