Sprinklr Social Reviews & Product Details

One of the strongest aspects of Sprinklr Social is its comprehensive, all-in-one platform that combines social listening capabilities with an agent customer management system and publishing tools. The embedded reporting features are also a significant plus, providing valuable insights directly within the platform. Finally, Sprinklr's speed in integrating with new and emerging social media channels is impressive and helps ensure our social media presence stays current. Review collected by and hosted on G2.com.

While powerful, Sprinklr Social is a notably complex tool. The implementation and roll-out process can be quite long. Additionally, there's a steep learning curve for new users, which makes the initial ramp-up period challenging and time-consuming. Getting fully proficient with the platform requires a significant investment in time and training! Review collected by and hosted on G2.com.

I started my social media brand marketing career in 2018 at The Cosmopolitan of Las Vegas and it's been the same social media management software I've used since then. I moved to MGMRI in 2021 and they used the same software, making my transition seamless. I believe it is the best social media software for large businesses, especially for social care and reporting. Social media managers have the widest variety of job duties: from customer care to content conception, creation, strategy and analysis. Sprinklr is an excellent tool to make social managers' lives a bit easier with automated reports and content and social care organization. Review collected by and hosted on G2.com.

MGMRI is a large enterprise and we have A TON of content in SAM and Social Care. It can run slow and feel clunky at times, but no software is perfect. We use monday.com for calendar planning and project management, I do wish Sprinklr and monday.com could integrate so the content planning, review process and scheduling process was less duplicative. However, we developed SOPs to optimize the workflow around the constructs. Review collected by and hosted on G2.com.

it is very customizable and can scale across a large enterprise Review collected by and hosted on G2.com.

you need to have all of the modules in order to have a seamless experience. You have to become an expert user to really know what data you are actually getting/not getting. The "analyze" reporting doesn't have AI like the listening module does. So you can't easily use AI to tell you how your content is performing in the Sprinklr social module.

We have had a few different changes in reps - turnover seems high at sprinklr.

Lots of features - not sure people at sprinklr even knows how to use them. Innovating faster than they can teach the brands how to properly use the tool. Review collected by and hosted on G2.com.

I believe the most helpful aspect of Sprinklr Social is having the managed services to fall back on for support and questions. Sprinklr is a rubust and complex platforms so having people on the account that know the backend of the platform is helpful in many cases. Review collected by and hosted on G2.com.

The complexity of the platform. While it is great to have a lot of features and abilities it can be very difficult to find the correct features on the platform or find the solution needed to resolve the problems that occur. Review collected by and hosted on G2.com.

Sprinklr has proven to be an invaluable asset for our organization. Its comprehensive suite of tools allows us to efficiently manage our social media presence across multiple platforms. The platform's ability to consolidate data and provide actionable insights has significantly enhanced our decision-making process. Furthermore, Sprinklr's customer support team is exceptional, offering prompt and helpful assistance whenever needed. We wholeheartedly recommend Sprinklr to businesses seeking to streamline their social media operations. Review collected by and hosted on G2.com.

While Sprinklr offers a robust suite of tools for managing social media campaigns, its interface presented a somewhat steep learning curve. The platform's numerous features and intricate functionalities can initially feel overwhelming, requiring a significant time investment to fully grasp. While the customization options are extensive, they can sometimes lead to a cluttered and less intuitive user experience. Despite these minor drawbacks, Sprinklr remains a powerful tool for businesses seeking to consolidate their social media efforts. Review collected by and hosted on G2.com.

As a social media manager, I absolutely love Sprinklr Social! The all-in-one dashboard is a game-changer for me - no more jumping between different platforms all day.

The analytics are fantastic for tracking how our campaigns are performing, and the AI content suggestions have saved me so much time when I'm stuck on what to post.

I'm also a huge fan of the social listening tools. Being able to catch brand mentions in real-time means we can jump into conversations quickly and handle any customer issues before they blow up. Review collected by and hosted on G2.com.

he learning curve is pretty steep - it took my team weeks to get comfortable with all the features and workflows.

The pricing is definitely on the higher end compared to other tools out there, which makes it hard to justify for smaller teams or agencies with tight budgets.

I find the user interface can be overwhelming sometimes - there are so many options and settings that it's easy to get lost or miss important features.

Customer support can be hit or miss. When we've had urgent issues, the response times weren't always great, which is frustrating when you're in the middle of a campaign crisis.

And while the analytics are powerful, creating custom reports can be unnecessarily complicated. I often find myself exporting data to build the specific reports my executives want. Review collected by and hosted on G2.com.

Engaging in conversations with peers who use Sprinklr offers numerous benefits, including the sharing of knowledge and best practices, which can help optimize workflows and avoid common pitfalls. Additionally, peers with early access to new features can provide valuable insights, allowing your team to prepare for updates, plan training sessions, and offer feedback to Sprinklr. Building a support network through these interactions can lead to quicker problem-solving, resource sharing, and collaboration on projects. Furthermore, staying updated with industry trends through peer discussions can help identify emerging trends, benchmark performance, and inspire innovation. Overall, these collaborative efforts enhance your team's use of Sprinklr and drive success. Review collected by and hosted on G2.com.

I wish there were more members, as there was less activity in our discussion boards in the earlier stages of this program. I am so excited to see this program grow and this community become stronger. Review collected by and hosted on G2.com.

Sprinklr Social helps our marketing team to plan and schedule social media content across channels, as well as pull reports on organic social media performance. Actions can be taken in bulk, and content can be filtered by using custom tags. Review collected by and hosted on G2.com.

It is a rather technical tool, and it takes a while to get the hang of it. Setting up some workflows such as naming conventions and tags require a bit of thought and time, before they can be effectively used in reporting and filtering. I also still struggle with some metrics, especially when I want to see omnichannel reports, as the metric definitions per channel vary, and to see omnichannel data usually requires me to create a custom metric. I tend to use custom metrics also because sometimes when searching for metrics, the Sprinklr search function doesn't show all the metrics unless it is written exactly in the format as it appears on the platform, so that requires some back and forth between the platform and Sprinklr. So in a nutshell, finding the right metrics and pulling reports with correct data could be made more intuitive. Review collected by and hosted on G2.com.

Sprinklr Social allows our organization to schedule and publish content fairly seamlessly across our nearly 100 social pages. Review collected by and hosted on G2.com.

The reporting feature has proved somewhat challenging. While the widgets are valuable, it takes a significant amount of training and knowledge to know how to set up new widgets successfully. Review collected by and hosted on G2.com.

Sprinklr is the most complete and robust solution on the market. It covers areas such as Listening (including retroactive), Social Analytics, Inbound, community management operations, etc. One of its great advantages is its high flexibility for customization in all these areas, in addition to dashboards and presentations. Review collected by and hosted on G2.com.

The cost often ends up making it impossible for clients to hire Sprinklr. Review collected by and hosted on G2.com.