Salesforce Agentforce Reviews & Product Details

I like how Salesforce Agentforce makes managing customer interactions easy and organized, helping agents respond faster and work more efficiently..... Review collected by and hosted on G2.com.

sometimes it is complex so it takes time- Sometimes it can feel a bit slow or overwhelming because of all the features and tabs.

Sometimes it can feel a bit slow or overwhelming because of all the features and tabs.

It takes extra time to find the exact information you need during busy hours.

Some tasks feel repetitive and could be more automated.

It would be great if the interface was a little more streamlined and faster. Review collected by and hosted on G2.com.

easy to get start with. flows and api is easy to use. also admire the prompts builder.

can be overwhelming like figma vs photoshop. Pros understand that what can be done via photoshop but it's not everyone's thing. Users of salesforce are Pro so i think they will appreciate simplicity of agentforce. but certainty of actions taken by agent, reasoning, trust layer and security -- it will be helpful for those big orgs.

but for developers like me, real credit goes to trailhead for playground, step by step tutorial and make that learning curve lot easier. Review collected by and hosted on G2.com.

settings can be annoying at times. I can definitely imagine -- actually predict that in future you could change settings, find things via chat button right as well.

- for example, you need to activate einstein and other stuff if you want to use agentforce. but why don't you enable dependency if i directly wanna start agentforce in a single click?

i think tons of such behaviour will be tracked via number of clicks taken to complete such operation and with time, its only gonna get better. Review collected by and hosted on G2.com.

Salesforce Agentforce works really well because it's super easy to setup. A combination of code and declarative approaches can be used as actions. Those actions can be bundled into topics. There's Atlas Reasoning Engine that helps it to think and take decisions intelligently. It's easy to integrate with all the Salesforce Clouds. It's based on a consumption model and the customer support is also quick to help out when we're stuck. Review collected by and hosted on G2.com.

The ways in which external data can be integrated to Agentforce can be improved. It may seem a little pricy if the frequency of use is very much as it's based on consumption and not the traditional license based model. Review collected by and hosted on G2.com.

I love all the customization available with the topics and actions, and how well the agent responds to my instructions. I also really enjoy the natural language with which it responds, makes it very easy to chat with and get to the point of the conversation. Review collected by and hosted on G2.com.

I would like to see an option that is neither template or wizard based, but just a "build Agent" where I can choose everything myself. Also, it still needs some serous debugging. I built the default agent, went well, then went to create a second agent and could not get past an error when I clicked Create; I have all the necessary permissions and access, so really don't know what was going on, especially since we're supposedly able to have more than one agent at one time. Review collected by and hosted on G2.com.

The ability to leverage an agent to handle questions on Topics and kick off follow-ups is a game changer. If you're nervous about agentic, think about your usage of Flow - same concept, you set the security access and the criteria for the Topic. The testing ability with prompts and seeing the topics and actions engaged really helps to understand how things are working and where you may want to clarify or refine a Topic. Review collected by and hosted on G2.com.

I would like verbiage as a call out when building the topic - a set place to define how else someone may refer to the same thing. This can be built into the description, but only if you remember to do so. Having a separate place to define it would serve as a great reminder. Review collected by and hosted on G2.com.

Working with Agentforce for 13+ months now, the biggest advantage is how it just works with everything in our SF setup. No crazy integrations like we had with our previous vendor.

Love the pay-as-you-go model - we started small and scaled when ready. The multi-LLM support is clutch - we switch between models depending on the uscase.

2DX has been a game-changer for deployments. Our devs went from dreading releases to actually having reliable versioning and testing. One dev actually called it "the best thing since coffee" lol.

The cross-cloud stuff is where the real $$ comes from. We built a workflow that spans Sales+Service+Mulesoft connecting to our ERP - saves us like 12 hours weekly per team.

Slack integration? That's how we've gotten even the tech-phobic managers to use it. The agents feel like team members, not some separate tool you have to login to. Review collected by and hosted on G2.com.

Been using AgentForce for about 9 months. Biggest frustration is the agent marketplace - it's pretty thin compared to what our team saw with competitirs. We end up building most things from scratch.

The release schedule is frustrating sometimes. We'll hear about cool AI features elsewhere but then wait months for similar stuff in AgentForce. By the time we get new features, we're already behind again.

The docs drive our devs crazy - especially for complex integrations. Lots of basic examples but when you need advanced stuff you're searching thru forums hoping someone figured it out.

Pricing seemed great initially but once we scaled up, our bill got super unpredictable. Some months we're 2x over budget because usage spiked. Makes quarterly planning a nightmare.

We're in a regulated industry and the governance tools are just OK. Could really use better audit trails and more granular permissions. Our compliance team has to build workarounds for what should be standard features. Review collected by and hosted on G2.com.

Salesforce Agentforce is very simple and easy to use, as it actually requires no code. Additionally it is build on the ready topics to identify the intent of the prompt and provides output based on the information that ORG handles.

Working with Salesforce Agentforce in a CRM resolves many things faster, instead of having to see it on UI, you can just prompt it. Review collected by and hosted on G2.com.

Salesforce Agentforce is good in all aspects; instead, it takes some time to identify the topic from which it can get the output of the asked prompt. Also it works on Atlas Reasoning Engine, which is sometimes dificult to work with with the prompt asked beside the ORG, when it comes to connect with the external systems. Review collected by and hosted on G2.com.

I like how rapidly it’s progressing into a very transformative AI tool. Able to reference to it directly without having to paste it into other LLM models. It is growing fast and capabilities are coming out regularly Review collected by and hosted on G2.com.

I dislike how much salesforce shows the product capabilities that are not yet generally available to the public. Too many awesome features they brag about that we cannot access. Review collected by and hosted on G2.com.

We invested in Salesforce Agentforce after evaluating multiple platforms for our medical practice. The deep Salesforce ecosystem integration means our team accesses critical data with fewer clicks. Weekly platform updates continually enhance our workflow without disrupting patient care.

The built-in security protocols mirror medical compliance standards, and our staff spends signifantly more time with patients now that administrative tasks run through automated workflows. Real metrics show that we've increased patient engagement and we see more gains in the future.

Because Salesforce has such an incredible foundation of trust and expertise, we entrust them with our data while focusing on changing people's lives. For medical practices seeking growth while maintaining compliance, Agentforce proves its value daily through concrete performance metrics and enhanced patient outcomes. Review collected by and hosted on G2.com.

Initial permission setup requires detailed configuration planning - Salesforce's documentation guides teams through each step and prevents deployment hurdles. Review collected by and hosted on G2.com.