Salesforce Agentforce Reviews & Product Details - Page 9

Salesforce Agentforce Overview

What is Salesforce Agentforce?

Humans with agents drive customer success together. Agentforce, Salesforce’s suite of customizable AI agents and tools, combines autonomous AI agents, unified data, and Customer 360 apps on one integrated platform to drive customer success. It enables businesses to deploy agents across any function, with ready-to-use skills for sales, service, marketing, commerce, Tableau, Slack, and more.

Salesforce Agentforce Details
Product Website
Languages Supported
English
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Product Description

Humans with Agents drive customer success together. Build and customise autonomous AI agents to support your employees and customers 24/7.


Seller

Salesforce

Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Overview Provided by:

Recent Salesforce Agentforce Reviews

Tarun K.
TK
Tarun K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Agentforce + Data Cloud: Smarter Support, Right When its Needed"
The combined capabilities of Agentforce & Data Cloud have significantly improved the quality and efficiency of customer support. Having a Unified r...
Nate H.
NH
Nate H.Small-Business (50 or fewer emp.)
3.0 out of 5
"My review"
It's convenient and I appreciate the user interface. It's straightforward and has a great way of managing expectations to meet my needs in differen...
VM
Vaibhav M.Enterprise (> 1000 emp.)
4.5 out of 5
"Salesforce Agent"
It automat mostly repetitive manual tasks with help of Agentforce. It boost and efficient way to focus on important items. It works well with my cu...

Salesforce Agentforce Media

Salesforce Agentforce Demo - Agent Builder
Build autonomous agents with low code.
Salesforce Agentforce Demo - 5 Attributes of an Agent
AI agents are defined by their role, the data, the actions they can take, guardrails put in place, and the channel in which they work.
Salesforce Agentforce Demo - Agent Builder
Create and deploy AI agents across your Enterprise with low-code.
Salesforce Agentforce Demo - Fundamental Building Blocks of Agentforce
Every AI agent with Agentforce is made up of topics, instructions and actions.
Salesforce Agentforce Demo - AI-Assisted Agent Creation
Create AI agents fast using natural language instruction.
Humans with AI agents drive customer success together with Agentforce.
Play Salesforce Agentforce Video
Humans with AI agents drive customer success together with Agentforce.
Salesforce released Agentforce 2.0 brings all new innovation to the agentic layer of the Salesforce platform.
Play Salesforce Agentforce Video
Salesforce released Agentforce 2.0 brings all new innovation to the agentic layer of the Salesforce platform.
Build a custom AI agent with Agent Builder.
Play Salesforce Agentforce Video
Build a custom AI agent with Agent Builder.
Learn about an Agentforce use case to help your sales teams win deals, while building organizational intelligence.
Play Salesforce Agentforce Video
Learn about an Agentforce use case to help your sales teams win deals, while building organizational intelligence.
A step-by-step breakdown of how the Atlas Reasoning Engine works within Agentforce.
Play Salesforce Agentforce Video
A step-by-step breakdown of how the Atlas Reasoning Engine works within Agentforce.
Answer a few questions to help the Salesforce Agentforce community
Have you used Salesforce Agentforce before?
Yes

92 Salesforce Agentforce Reviews

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92 Salesforce Agentforce Reviews
4.3 out of 5
92 Salesforce Agentforce Reviews
4.3 out of 5
G2 reviews are authentic and verified.
Verified User in Computer & Network Security
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI
What do you like best about Salesforce Agentforce?

The technology is very useful for sales representatives and saves time. It can become the new standard as we move into the future. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Agentforce?

Human touch is sometimes important for evaluating prospects. The agentforce can be enhanced with several various language models in order to meet the criteria. It needs to be strong enough to ensure the system is foolproof. Review collected by and hosted on G2.com.

What problems is Salesforce Agentforce solving and how is that benefiting you?

Evaluating the prospects before conversion, generating a service ticket for L1 and L2 tickets, generating a quote, and assigning a representative to the opportunity. Review collected by and hosted on G2.com.

Dianna T.
DT
Force.com Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI
What do you like best about Salesforce Agentforce?

It provides the necessary information for my job and can perform my job through process automation. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Agentforce?

Creating topics and answers is challenging. Review collected by and hosted on G2.com.

What problems is Salesforce Agentforce solving and how is that benefiting you?

Sales representatives find customers.

Admin developers manage their organization.

Field service representatives complete work.

Provide data to managers. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Agentforce?

A great autonomous agent. Easy to configure.

New features that links agents with almost everything on salesforce platform. Excited how agents will solve the financial use cases we have at our firm Review collected by and hosted on G2.com.

What do you dislike about Salesforce Agentforce?

Dependency on multiple products when you really want to see the end product. Also pricing could be one of the issue. With increasing agent force use, with pay as you go system. Review collected by and hosted on G2.com.

What problems is Salesforce Agentforce solving and how is that benefiting you?

We are still implementing and exploring. The usecase it may solve are appointment bookings, product recommendations, summarization, prep for client meetings, etc Review collected by and hosted on G2.com.

Jigna K.
JK
Salesforce Virtual Bootcamp 2023
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Agentforce?

What I like best about Agentforce is its ability to centralize customer interactions across multiple channels seamlessly. The AI powered tools, like chatbot and automated workflows significantly reduce response times allowing team to provide exceptional customer experience Review collected by and hosted on G2.com.

What do you dislike about Salesforce Agentforce?

I do not think so anything which I dislike Review collected by and hosted on G2.com.

What problems is Salesforce Agentforce solving and how is that benefiting you?

Sales producitivty Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Agentforce?

It's keeping Salesforce products competitive with the shifting landscape of AI integration. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Agentforce?

It's a bit tricky to learn. Takes advanced training especially for older folks. Review collected by and hosted on G2.com.

What problems is Salesforce Agentforce solving and how is that benefiting you?

It's automating chatbot workflows for us, which is reducing manpower at our company Review collected by and hosted on G2.com.

Perla B.
PB
Sales Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Agentforce?

Capacity to provide information from Salesforce, AI and learn from day to day. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Agentforce?

Implementation process would be difficult if companies does not have clear the process they want to teach/program to Agentforce. Review collected by and hosted on G2.com.

What problems is Salesforce Agentforce solving and how is that benefiting you?

Time response, analizys from multiple sources of information. Review collected by and hosted on G2.com.

Constance M.
CM
Coach/Sales representative
Sports
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Agentforce?

It is a helpful platform and is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Agentforce?

There is nothing I dislike about Salesforce Agentforce. Review collected by and hosted on G2.com.

What problems is Salesforce Agentforce solving and how is that benefiting you?

It is easy to spend a significant amount of time on logging activities and updating records. Salesforce Agentforce makes it easy to do so, prioritizing time. Review collected by and hosted on G2.com.

Omer M.
OM
Salesforce admin
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Agentforce?

Its capabililties in recognizing and assiting with leads Review collected by and hosted on G2.com.

What do you dislike about Salesforce Agentforce?

Its not as robust just yet but it will be as it continues to learn Review collected by and hosted on G2.com.

What problems is Salesforce Agentforce solving and how is that benefiting you?

It makes it easier to close deals by suggesting and providing info Review collected by and hosted on G2.com.

WJ
Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Agentforce?

Salesforce Agentforce is a platform for making your own AI Agent. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Agentforce?

It's very helpful, but license is a little bit complacated and expensive. Review collected by and hosted on G2.com.

What problems is Salesforce Agentforce solving and how is that benefiting you?

automating customer service and reducing human agent

so save cost. Review collected by and hosted on G2.com.

DL
Salesforce Senior Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Salesforce Agentforce?

It is quick and easy to understand. You don't need coding experience to work with Agentforce. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Agentforce?

It is limited in certain use cases and sometimes the steps involved can be complicated. Review collected by and hosted on G2.com.

What problems is Salesforce Agentforce solving and how is that benefiting you?

Automating manual and repetitive tasks. Review collected by and hosted on G2.com.