Resolver Pricing Overview
Pricing Insights
Averages based on real user reviews.
Time to Implement
6 months
Return on Investment
18 months
Average Discount
8%
Perceived Cost
Resolver pricing & plans
Resolver Pricing Reviews
I currently use the IMS, SRM, and Web Reporting functions. All are very, very customizable. I can't really pick one best thing about the company. I've been using versions or the platform since it was mainframe based (IRIMS). The best things for me right now:
1) The products just keep getting better. The company has expanded the platform to many other functions. It listens to its custoimers and improves its products constantly.
2) The support is truly outstanding: smooth implementation process; quick and thorough responses to support tickets. Always willing to speak in person to make sure we're on the same page, or just to walk me through a process.
3) My account rep is outstanding. Thoughtful and considerate. Always follows up. Review collected by and hosted on G2.com.
The learning curve is pretty steep. The platform is very easy to configure and to use, but admins need a lot of familiarity with the product. It takes a bit. I think that's the price you pay for so much flexibility. It's worth the effort. Review collected by and hosted on G2.com.
Resolver has an easy user interface and can be configured to your needs which allows for flexibility. Support and customer experience teams are good to work with and have been very accomodating with regards to issues that need fixing. Review collected by and hosted on G2.com.
There are a number of system limitations which does not always result in a smooth user experience. Basic foundational functionality of the platform is not well designed. This has resulted in taking a lot of time, effort and cost to get the system integrated to meet our needs. The implementation and needs assessment was not done effectively which has resulted in inefficiencies in work flow and in taking a long time in getting the platform up and running in a smooth manner. 18 months after implementaton, there continue to be gaps in the system that are pending remediation. It takes a long time for the support/design team to complete remedation. For example, basic reports do not produce accurate and complete information which is a significant gap. e.g. sub-certification report, risk controls matrix. Also, there is no basic project management functionality. This has has to be custom created. Review collected by and hosted on G2.com.
