Pendo Reviews & Product Details

What do you like best about Pendo?

The customer support team stands out as one of the best — they are prompt, patient, and consistently provide clear guidance whenever issues arise or clarification is needed.

Integration with Pendo was straightforward, especially for embedding product analytics and in-app guidance. While there’s a slight learning curve for new users, the platform becomes intuitive over time, and the setup process is largely self-serve after the initial stages.

One of the strongest features is the ability to create in-app guides and run NPS surveys without needing code deployments.

Overall, Pendo has been a valuable addition to our product toolkit — especially for improving user engagement and closing the feedback loop efficiently. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

The platform currently lacks robust in-app filtering and sorting options. This makes it harder to drill down into specific user segments or behaviors directly within the interface, adding friction to analysis workflows.

There’s no native feature to identify users who have opted out of NPS surveys. This limits visibility into survey engagement gaps and makes it difficult to understand the full response context.

Pendo does not automatically exclude or manage decommissioned accounts, which can lead to inflated or misleading user data unless handled manually. Review collected by and hosted on G2.com.

What do you like best about Pendo?

Pendo has allowed my team to retrieve data with reliability and ease of access.

These data impacts our daily processes heavily. The portal allows many features like being able to choose different types of existing account reports that allows focused selection of data that we need. The portal also allows minute changes to the data for each account reports to suit our needs. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

I think Pendo can be improved with user guides or tips and hints in the accounts reports page to help new users be able to navigate the portal with ease. Review collected by and hosted on G2.com.

What do you like best about Pendo?

I really like how Pendo integrates with our other systems to deliver broader functionality. We leverage user data from Salesforce to deliver customized communications to guide our users' experience. We also can provide contextual guidance that really resonates with users. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

It's a powerful tool, but I have found it difficult to ramp up. Once you learn how, using the tool is reasonably easy. The interface is very straightforward. But I came into the tool a couple of years after we implemented it, which means I missed the initial onboarding and orientation. Review collected by and hosted on G2.com.

What do you like best about Pendo?

Pendo has completely changed the way I work, and honestly, I love everything about it!

Analytics – What a game-changer! Our org used to have WalkMe, and pulling analytics was a nightmare. It was an all-day task—extracting reports, cleaning them up, putting them into Excel, and then creating Pivot charts just to make sense of the data. But the first time I saw Pendo’s Dashboards? Mind blown. Everything I needed was right there, beautifully organized and easy to analyze.

Guides Configuration – Next level! The flexibility Pendo offers here is incredible. The code block is hands down my favorite feature. Initially, I missed the auto-click trigger from WalkMe, but then Pendo introduced Automate, and wow—it’s not just auto-click, but auto-fill too. It’s like getting a bonus on top of a bonus!

Overall, Pendo is an absolute game-changer, and I couldn’t imagine my work without it now. 10/10, highly recommend! 🚀 Review collected by and hosted on G2.com.

What do you dislike about Pendo?

There's one feature that Pendo kind of lacks: the way the badges work, which is really not great. I mean, if there was a capability of using the badges as CTA buttons like how we used to do in WalkMe & then attaching a guide to that badge and, with a click of it, the guide attached to the badge would trigger. Review collected by and hosted on G2.com.

What do you like best about Pendo?

The ability to see where users are spending their time in the solution, share knowledge through guides and gather user feedback. Pendo allows me to generate reports and easily see how our customers are adopting new features, then we can make appropriate plans to support our customers in using these features through targeted guides. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

It may be down to the solution I use with Pendo, but tracking a process and how efficiently it's being completed isn't always easy to setup and have confidence in. Like I say, this may be down to the solution Pendo is tracking, for example if the end point of a process could be clicked multiple times throughout. Review collected by and hosted on G2.com.

What do you like best about Pendo?

It’s easy to track how users interact with features and identify where they’re getting stuck. The Guides feature is especially valuable — we’ve used it for onboarding, announcing new releases, and collecting feedback, all within our app. The dashboards are clear, and segmentation options make it easy to tailor experiences to different audiences. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

There’s a bit of a learning curve, especially when setting up more advanced custom events or reports. Some of the more powerful features take a little time to master, but once you do, it’s well worth it. Review collected by and hosted on G2.com.

What do you like best about Pendo?

Pendo is incredibly helpful for understanding what our customers are actually using and how new features are adopted. I love that I can leverage its various analytics tools to gather usage statistics and see a list of the most used devices/resolutions/language, etc. across our web and mobile applications. It's also remarkably easy to use; a little developer assistance for initial integration, tracking events, and adding metadata is all it takes. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

The only dislike is that we are selling software for B2B customers ad we don't get much feedback via Pendo. Review collected by and hosted on G2.com.

What do you like best about Pendo?

It is a very powerful tool to understand user's behavior, such as, the number of clicks a particular button receives and how users navigate from page to page. These data points are utilizes to help us prioritize which features needs to be most prominent on the page. Pendo's Replay help us understand how real users interact with our products and how the real version of the screen is displayed. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

It is very complex and require a learning curve. For example, if we want to view a particular client's page vs. this page for all clients, it is very difficult to know how to set the rules. I have to get a rep or a colleague to help me. When I try to set it up on my own, I always feel that I'm not setting it up correctly, and thus, will receive inaccurate data.

Also, tagging an element on the page is confusing because I'm not tech-savvy in dabbling into the HTML code. Review collected by and hosted on G2.com.

What do you like best about Pendo?

Simple and easy to use analytics with great integration options allow us to get the data we need to make decisions.

Technical account management is a must. It costs you a little more but multiplies the value you get from Pendo. Our Technical Account Manager has become a core part of our team helping us to get the data we need, configure Pendo in the right way (which is an important consideration) and onboard new team members.

Guides. Pendo allows you to augment your users experience of your product by presenting targeted help, information and requests for information. Guides have helped us make a positive change in our users' experience.

Pendo Listen has become a real help to our team. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

The feedback module is not well supported or easy to use, we find ourselves using Pendo Feedback as a mechanism to collect feedback doing all analysis outside of Pendo itself which is frustrating. (though Pendo are building a replacement).

There are some inconsistencies in the User Interface. Different parts of Pendo have slightly different controls and ways of doing things. This inconsistency can make onboarding harder, especially for less tech-savvy teams, than it needs to be. Review collected by and hosted on G2.com.

What do you like best about Pendo?

"Great reports can be created, intuitive to use, and new features are added frequently.

Sometimes it is not obvious how to define a feature's rule (custom CSS), but the built-in "framing" and Pendo tagging aid is a pretty good idea.

We had a lot of support during implementation, and even afterwards for a while. Even now, we can reach out to the CS team if a question arises. Review collected by and hosted on G2.com.

What do you dislike about Pendo?

t's hard to visualize which user (anonymized) is connecting to which account, so viewing reports in a batch with filtering is not the easiest. Review collected by and hosted on G2.com.