MobiWork Pros and Cons

MobiWork has a great customer support team that is highly responsive and helpful. They make integration easy by helping to transfer customer files. MobiWork is very easy to use on a daily basis. Additionally, there is a large amount of customizable features available and solutions to fit our company and business model. The implementation of MobiWork in place of our current CSR platform was a breeze! We are using MobiWork everyday for all of our customer needs going forward. Review collected by and hosted on G2.com.

With it being a highly customizable solution, you really need to go into it with the whole company picture and not just a piece of the business that way they can get your version setup correctly and at its best from day one. Review collected by and hosted on G2.com.

MobiWork has been a game-changer for our home service and maintenance company. It’s truly a one-stop shop, providing everything we need—from robust reporting and intelligent dispatching to seamless scheduling, quote creation, user tracking, and invoicing.

The customer service is exceptional, with a team that consistently goes above and beyond to assist us. They’ve even accommodated custom feature requests, building solutions tailored to our needs to help us address specific challenges or improve efficiency.

MobiWork’s software and support team have been instrumental in helping our company operate at its best. We highly recommend them to anyone looking for a comprehensive and reliable solution! Review collected by and hosted on G2.com.

While MobiWork offers an impressive range of features, the platform's size and complexity can sometimes make it challenging to quickly locate what you need. Additionally, the user interface, particularly for the field app, could benefit from some improvements to enhance ease of use and overall functionality. Review collected by and hosted on G2.com.

MobiWork has helped our small business with tracking our customers all the way from quotes and work order dispatching to final invoicing. The optimized dispatching and scheduling functions as well as the ability to customize action items for techs in the field help us to keep our travel times to a minimum and be more productive. The ability to run customized reports, set reminders, and keep in contact with customers is so helpful to us. Review collected by and hosted on G2.com.

The learning curve can be a little tricky at times because of all the features it offers and it takes getting used to the differences between the mobile app and desktop web application, however their support team has been great at helping us utilize the features that work best for our particular needs. Review collected by and hosted on G2.com.

Our deployment of MobiWork has been transformational in terms of managing a highly mobile workforce, remote managers, and a dispersed customer base from one easy to use platform. The intuitive nature of the customer portal and mobile app encourages users of all IT skill levels to dive in right in on day one. Implementation was smooth and the high-availability of the system and customer support encouraged our team to expand use of it's functions across the business. Every team member uses MobiWork daily. Review collected by and hosted on G2.com.

Not a critique, but broad customers adoption of the portal has encouraged many to ask for additional integrations and specialized features unique to their industry sectors. Review collected by and hosted on G2.com.

Having the ability for our techs to have the notes of a service call while they are out in the field. Also that they can maually add the parts to their work order while out in the field. Review collected by and hosted on G2.com.

I find the process of getting scheduling, routing for our technicians for early in the season to be over complicated and also not as user friendly. I do also find some of the invoicing process to be to be quit technical and in some cases over complicated. Review collected by and hosted on G2.com.

Scheduling and Routing. Cloud bassed systme can be accessed easily. Review collected by and hosted on G2.com.

Inventory control of parts has been the biggest amount of work to get usable. Review collected by and hosted on G2.com.

I really like how most things are super easy to find. Review collected by and hosted on G2.com.

That we can not click on one route to send out emails as a bulk send out. I would like to click on one route and send a tentative date email out by route. Review collected by and hosted on G2.com.

MobiWork tracks and assist in service calendars. The administrative side is user friendly as well as the mobile tech side. Review collected by and hosted on G2.com.

I do not have a dislike about MobiWork as an application. I do have some lagging moments due to our compnay internet connection. Review collected by and hosted on G2.com.

MobiWork's allows us to get all of our business needs done in one platform. Minimizing effort and hours where time is limited! Review collected by and hosted on G2.com.

Overall has been a great experience, would be great to see a live agent available for assistance. Review collected by and hosted on G2.com.

Pre-configured profiles make it very easy to implement and onboard. The dashboard view, easy access to work order-related items, stock management, slick reporting, and dynamic form builder are some of the outstanding features.

The cloud server the system runs on is very stable and users have no issues if they use it multiple days per day.

From a mobile worker's perspective, the app is easy to navigate and use.

Customer support is very good, with quick turn-around time on basic questions and if professional services are needed, the team provides cost estimates quickly.

With regards to integration, there are open APIs that enable easy integration, and some accounting systems have already been integrated, which is a great feature. Review collected by and hosted on G2.com.

Because MobiWork is so flexible and dynamic, customers tend to forget that it is a SAAS model and not their system to change as they want to, so managing customer expectations can be tough. Review collected by and hosted on G2.com.