HighLevel Reviews & Product Details

What I like best is there is always help for you whether you know about web browser or you don’t. They have support to help you accomplish and learn different profiles and forms on their site. And the most I notice is that the staff is very patient and calm. They gift you within 25 minutes of their time sometimes a few extra minutes but you could always sign again to receive more help. Thanks to the staff that has been very helpful and patience with me. Review collected by and hosted on G2.com.

What I dislike about high level is that the programs change rapidly. But you are able to do everything in the platform itself they have every tool to make it more efficient for their clients. Review collected by and hosted on G2.com.

HighLevel is an absolutely superior SaaS package. The depth of what it encompasses is astounding. So many features, it's like the new phone or new car you buy. You'll use it for a year and still find things you didn't know it can do!

If you are looking to enter the SMB support agency space, or expand your existing footprint in same, GHL is a great place to be! Review collected by and hosted on G2.com.

Honestly- I have had SOME issues with GHL, but not those that you hear. I was fearful of lack of support when I first signed up, but that is far from the truth. They are VERY supportive and capable. The truth is their platform is SO immense, we users get lost sometimes. But Support solves issues kindly, quickly , and efficiently.

The ONE issue I see most in public chats is trouble with the A2P approvals. But that is a regulatory issue, NOT a GHL issue.

These folks are the BEST~! Review collected by and hosted on G2.com.

Lots of tools and innovation! New features every month. They strive to get our feedback and make improvements to suit client needs. Review collected by and hosted on G2.com.

There is a learning curve, as all platforms have, but there are resources to give you direction. Not all customer support agents know the answers so you get moved to higher technical support for email assistance. But every now and then you get a Customer Support agent who really knows their stuff and Saurav is one of them! Had an issue where I couldn't access an subaccount with some log in changes but he figured out how to override! Took the time to walk my account through very complicated steps. So appreciate his help!!! Review collected by and hosted on G2.com.

It has a lot more tools and it keep adding more features that help run your business on one platform instead of multiple.

Texting and Emailing clients, creating and managing website, creating forms, automations, and much more than I've used. Review collected by and hosted on G2.com.

Customer service can be frurstrating to get a clear answer on a technical problem. The system they have to get help used to be better but I think they had to change it because of the huge influx of customers they have. The site can be glitchy on browser and limiting on the App on your phone. Review collected by and hosted on G2.com.

I like the fact that you have a chance to start with a free trial to get your feet wet when you start. It's incredibly overwhelming initially, especially when you start in a place of only being partially computer literate. Their 24/7 support when you begin is incredibly responsive. I started not even understanding how Zoom worked, but just about every HL support person I talked to was patient, knowledgeable, and helpful. No one ever made me feel stupid for not understanding something, and I appreciated it. As a result, I've learned an incredible amount of information over the course of a month. Don't be afraid to let them know you understand something, or to slow down if you don't understand what they are telling you. I understand so much more than I did a month ago and I've only scratched the surface of what they offer. Review collected by and hosted on G2.com.

So far, I haven't run into anything that I've disliked. They might have saved themselves some aggravation if they had sent out an announcement when they changed up the Zoom waiting room process. Or if they made one, I didn't see it. There would have been a lot less confusion. Review collected by and hosted on G2.com.

As a marketing strategist juggling multiple brands, platforms, and funnels, I’ve worked with countless tools over the years—but nothing has come close to the power, flexibility, and sheer brilliance of GoHighLevel (GHL). It’s not just another software; it’s an entire ecosystem built for marketers, by marketers.

GHL has streamlined my workflow like no other. Instead of bouncing between five different platforms for CRM, email campaigns, SMS follow-ups, landing pages, and calendar bookings, I now manage everything in one place. The time—and sanity—I’ve saved is immeasurable.

The automation capabilities are where GHL truly shines. Whether it’s nurturing leads, sending appointment reminders, or building complex multi-channel campaigns, the visual workflow builder makes it effortless to create sequences that actually convert. It's like having an extra pair of hands running behind the scenes 24/7.

One of the biggest surprises? The client management features. GHL makes white-labeling a breeze, turning your agency into a branded experience from start to finish. My clients love the dashboard—they feel empowered, and I look like a tech wizard. Win-win.

And the updates? They just keep coming. GHL’s dev team listens to the community and delivers constant improvements, new features, and integrations that make this tool more valuable by the month.

If you’re an agency, freelancer, or service provider still duct-taping your tech stack together—stop. GHL is your all-in-one command center. It’s the Swiss Army knife every marketer should have in their toolkit. Review collected by and hosted on G2.com.

I would like more control over the code, and the awkward way to modify the Blog. Review collected by and hosted on G2.com.

I love how HighLevel makes everything simple yet integrated seamlessly. It brings all my marketing and sales tools into one place, so I don’t need to switch between apps.

From setting up funnels, automations, and emails is easy, even if you’re not tech-savvy. The support team is always helpful and quick to respond. It saves me time and helps me get more leads for my business. HighLevel just works, and I can see real results. Review collected by and hosted on G2.com.

Sometimes, HighLevel can feel a bit overwhelming at first. There are so many features, and it takes time to learn them all. The mobile app could be better—it’s not as smooth as the desktop version. Also, a few small bugs pop up here and there, but the support team usually fixes them quickly. It’s great overall, but there’s room for improvement. Review collected by and hosted on G2.com.

HighLevel has grown to be about a one stop shop for all of your business needs. The AI development that has happened in just 3 months is astronomical and I can't wait to see what they build next. The new updates that they come out with are just what the community need, and they do really care about the problems and pain points that they hear about rather than just saying they do. Review collected by and hosted on G2.com.

Due to the number of features it is really overwhelming to learn, especially if you don't have a basic tech understanding which in todays world is over the majority of people. It is extremely robust, but just very overwhelming to new users. I would love to see more training that does a drip method like the certification course, and that covers more in depth aspects of the service. Review collected by and hosted on G2.com.

100% that I can do pretty much everything I need to run my business(s) in one place and at a price you can't really beat. Way less costly than having 4 or 5 monthly subscriptions, if not more. Review collected by and hosted on G2.com.

There is SO much you can do with HighLevel that I don't have time or the capacity to understand it all and I want to use ALL the tools NOW. haha That's not really a negative though. Everything new requires learning and based on previous experience I knew enough to learn this system pretty quickly, at least the basics. If coming in brand new, it might seem overwhelming and confusing, but there are resources. It just takes patience and practice, but I do think having tried several other things before HighLevel made learning my way around here a LOT easier. Review collected by and hosted on G2.com.

I love how HighLevel constantly evolves with user-driven innovation! When you discover a new potential use or function, you submit it directly to their team. They immediately add it to a community board where agency owners like us can comment and vote. The most popular features go straight to the development team, who quickly build and release these enhancements to everyone. This collaborative approach ensures we always get what we need to serve our clients better. This is the kind of responsive partnership every agency deserves. Review collected by and hosted on G2.com.

The system's complexity is both a blessing and a challenge! While powerful, HighLevel requires a deep understanding of how all components interconnect. This complexity creates greater dependency on our team's expertise - our clients can't simply jump in and navigate independently. Interestingly, most clients prefer we handle everything for them, with CPA firms especially valuing our customized program creation. Wouldn't you agree that sometimes the very features that make a platform powerful also create barriers for the average user? This is where our specialized knowledge truly delivers value. Review collected by and hosted on G2.com.