Guidebook Pros and Cons

Guidebook is an exceptionally easy tool to use, and it pays dividends. We've seen a great success with our rollout, and a high percentage of our students and families use the platform during our large events. It's incredibly helpful to have all of the unique tools in one app; we're able to not only craft a schedule, but include documents, push updates, list the office hours, and much more.

While I wasn't involved in the implementation period, the customer service from our rep is outstanding. She's always got great tips and tricks that add to the ease of use. Review collected by and hosted on G2.com.

Sometimes, I think there are too many clicks once you're actually using the app. We've had a number of families share feedback that they couldn't find the different features, when in reality they didn't click far enough. It may be an error on our end, but we can't quite crack that. Review collected by and hosted on G2.com.

Guidebook is great platform that we use to connect with our students. Its helpful to have all necessary information for them in one place we can refer them to.

All different tabs help to break down topics they need to know about i.e campus info, accommodation, visas, resources etc.

People find it easy to use as well which is great.

We ve been using it for the last few years now.

I would highly recommend. Review collected by and hosted on G2.com.

Having different teams accross the world that dont communicate with each other. It took us almost two months to sort out the annual payment, communication was between Ireland/USA/UK Review collected by and hosted on G2.com.

We’ve loved using Guidebook to support our Sage Leadership Festival experience. The app offers a thoughtful balance of functionality and simplicity—it’s lightweight on attendees’ phones, yet packed with powerful, interactive features that help bring our event to life.

One of our favorite aspects is how customizable and robust the content management tools are. We were able to share everything from agendas to speaker bios to venue maps in a clean, user-friendly format. The ability to make real-time updates—right from mobile—gave us flexibility and peace of mind throughout the event.

Attendees enjoyed the interactive elements, and our team appreciated how intuitive the back-end was to navigate. Guidebook made it easy to create a cohesive, polished experience that truly elevated our festival.

We’re excited to keep building on this platform for future events. Review collected by and hosted on G2.com.

While our overall experience with Guidebook was overwhelmingly positive, we did encounter a few challenges worth noting.

Creating custom schedules for attendees proved a bit complex and time-consuming on the back end. While the functionality is there, the setup process isn’t as intuitive as other parts of the platform.

Additionally, we experienced an app-wide issue during the event when attendees tried to access the networking feature to connect with one another—the app crashed consistently, limiting engagement in that section. We understand that occasional glitches happen, but this was a key feature for our audience, and we hope to see improvements in future versions. Review collected by and hosted on G2.com.

Guidebook is a great tool to use for large scale events, particularly in education. However, my favorite part about using Guidebook is engaging with the team. The account managers who directly work with our office are always so friendly, willing to help, and take the time to get to know our personal needs for the tool. I love that they're always willing to listen to any feedback that we may have for future improvements, and that we have opportunities to learn from them about new features and updates. Review collected by and hosted on G2.com.

Guidebook can be a bit tricky for some new users to navigate. However, I understand that familiarity comes with time and the design of the GB is up to our team as well. We're always looking for ways to improve the efficiency of our GB, and the GB team is always willing to give us suggestions on how to make ours better. Review collected by and hosted on G2.com.

It is user friendly and easy to organize and edit. Without having any prior experience, I was able to go in and make edits without having to reinvent the wheel. On the end user side, our attendees enjoy being able to see the schedule on their phones and it is nice being able to make changes in real time (something we can't do with the paper copy). Review collected by and hosted on G2.com.

The only downside is the expense. But in the current time, it makes more sense to have this online and pay for a virtual option. Review collected by and hosted on G2.com.

It is very user friendly and easy to use. I like that they are affordable compared to other competitors and does not charged based on number of attendees, exhibitors or company. Review collected by and hosted on G2.com.

I think the requesting a meeting is a bit difficult and the user has a hard time knowing they got a meeting request until they look at the agenda. I wish the notifications were more noticeable especially when someone sends you a request. Review collected by and hosted on G2.com.

I've been using it for years, so I'm pretty familiar with it, how to uploads items, how to make changes. It's easy to make changes and push out an update at the last minute, such as when a speaker cancels. For users, once they download the app, it's pretty user friendly. Review collected by and hosted on G2.com.

I prefer the metered guide, since it is much more affordable for my small meeting. Guidebook offered me a discount to help transition to the new pricing structure, but I suspect I'll have to find a less expensive alternative going forward. Review collected by and hosted on G2.com.

Easy to use and update! Our guests and lecturers really seemed to like the platform, and I was happy with the options that were available (ex. adding photo albums, maps, schedules, etc.) Review collected by and hosted on G2.com.

There are a few user experience things that took some figuring out, but overall I had a positive experience. Unfortunately they changed their subscription types part way through setting up our guide that caused a small publication snag. The change was a little disappointing because in previous years we were able to use a year round guide for the price we paid, but they changed it to a 90-day guide. Review collected by and hosted on G2.com.

The most helpful feature of Guidebook is that it offers a plethora of tools that helps to support our intern programming opportunities and events. It also is a great tool and platform for our interns to connect ahead of the internship program. The capabilities behind bulk uploading and integrating the intern class into the app is also very user-friendly. Review collected by and hosted on G2.com.

Our team would like to explore and customize the Leaderboard feature further to help with program engagement and enhance their overall experience; however, we are limited to only the pre-loaded challenges. Review collected by and hosted on G2.com.

Guidebook is easy to get used to building within as a first time user, especially if you are using templates. If you do get stuck, there is a wealth of help online on their website and the customer service is very proactive. Review collected by and hosted on G2.com.

So far you cannot directly replicate the app as an online version. This is unhelpful in terms of accessibility for things like screen readers etc. In addition to that, you are only able to upload files as PDFs. This means users cannot download something like a template and use it for their own purposes - we would have to create a dropbox or cloud link and get the raw document to them like that. This is a significant yet simple feature that is lacking. Review collected by and hosted on G2.com.