Freshservice Reviews & Product Details - Page 5

The possibility of associating assets, incidents, problems, changes and managing it all.

Now with workspaces, more company departments are working with service desks.

There is a learning curve to understand freshservice, but it is very easy to use and we use it daily in our work routines. The possibility of carrying out API actions internally and externally is very versatile. Support always responds very quickly. Review collected by and hosted on G2.com.

Some parts of the software take longer to update, causing some problems when configuring the software.

For example, there is the possibility of creating custom objects, but it is not possible to use them in all forms. Review collected by and hosted on G2.com.

It will get the job done. It is easy to use, easy to customize, and the user interface is simple and intuitive. Review collected by and hosted on G2.com.

The support is so so. Also you cant set complicated automations, and sometimes the organization can get a bit clunky if you are trying filter for very granular details. Review collected by and hosted on G2.com.

Great tool as a ticketing system. It has some very usefull workflows like onboarding, offboarding and asset management. Review collected by and hosted on G2.com.

The site information and configuration instructions need updates to reflect to the current Freshservice environment. Review collected by and hosted on G2.com.

Easy to use, implement, and integrate. covers most ITSM needs. Support is OK. Out business uses Freshservice very frequently for tickets and automation. Review collected by and hosted on G2.com.

Lack of some features. Support is always very responsive but sometimes resolves issues too quickly. Review collected by and hosted on G2.com.

There were many choices for the website services I was searching for, but Freshservice had a comprehensive list with a great platform that was easy for me and my colleagues to use. The daily and weekly dashboard notifications were helpful so that I could focus on important tasks without watching or waiting. Customer support was also quick and helpful. Review collected by and hosted on G2.com.

I have not had any issues with Freshservice. The only thing I was disappointed about was the suspension of support for free accounts. Review collected by and hosted on G2.com.

Multilevel use platform help full IT support Review collected by and hosted on G2.com.

we need to auto mation of changing host in work group system Review collected by and hosted on G2.com.

Freshservice has been a lifesaver for our helpdesk and asset management. Freshservice has a wide range of features to use with a whole bunch of automation abilities as well. It easily integrated into our M365 tenant as well. Review collected by and hosted on G2.com.

It is a little complicated to learn, but the guides provided and the customer support has been excellent. Review collected by and hosted on G2.com.

It make task easy to raise ticket and amanage the asset and easy to implement and support is best Review collected by and hosted on G2.com.

reporing is not good, need to make some improment Review collected by and hosted on G2.com.

the freshdesk tool is having too many thing in place is just like pack of all sollution at single stop, the incedent, service request, change riase, automator, as well collabration beetween many apps and services Review collected by and hosted on G2.com.

there are some module wich can be improved like asset management and admin predifiend roles Review collected by and hosted on G2.com.

Its very good tool with all the required modules helpfull in day to day activities, incluing service request, incedent management, asset request, asset management, change process, approval process, scheduler, canned responses, and many other things in one place Review collected by and hosted on G2.com.

as of now i can not dis like any thing about fresh services, fresh services can epand the feature like advance scheduler etc Review collected by and hosted on G2.com.