Video Reviews
The best solution for HelpDesk I've implemented
Always great service.
1,254 Freshservice Reviews
I've been in IT services for close to 7 years now and FreshService is hands down the best ticket system I've used. There are alot of neat feautures even with the lowest tier of subscription which helps keep IT projects on track. I especially love the email integration that makes communicating with users easy and tracks all progress. Review collected by and hosted on G2.com.
My only downside with FreshService is admin friendliness. There loads of great tools to use to structure your system based on company IT needs, but the customization is not intuitive from an admin viewpoint. Review collected by and hosted on G2.com.
Freshservice lets us keep all of our support notes in one place and allows us to use automation to increase our productivity. The general interface is easy to use and the end users have mutliple ways to reach out to us. We use this every day and wouldn't be able to effectively complete our Computer Helpdesk tasks without it. Review collected by and hosted on G2.com.
My most recent frustrations have been since they upgraded their interface and the page glitches out with displaying areas some times. However, a refresh will clear up the issue. Review collected by and hosted on G2.com.
It is cost effective and good for small organisation.
1. Easily customizable of requirement.
2. Automation can be done
3. Dashboard facility is good.
4. It is easy to integrate in organisation Review collected by and hosted on G2.com.
As per my view, Freshservice does not provides long term data at a time.
1. Its customer support need to improve.
2. Sometimes, freshservice doesnot provide correct data, that need to improve. Review collected by and hosted on G2.com.
There are many things I like about freshservice, but what I love the most is that it helps me daily in my work as it helps me organize the cases that come in depending on their importance and gives me a reasonable time to resolve them. Review collected by and hosted on G2.com.
There are few things I could say that I don't like about Freshservice, as I love it and use it every day in my organization, but if I had to say something, I would say they could improve the price or value of the license. Review collected by and hosted on G2.com.
It's great because we can edit pretty much an field to suit our needs. They always get back to us on tickets quickly. We use it constantly and have few complaints. Review collected by and hosted on G2.com.
We would like to remove some required sections. Some things we want to add to the data analytics aren't there. Review collected by and hosted on G2.com.
Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools.
Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions.
Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem. Review collected by and hosted on G2.com.
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Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues.
Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings. Review collected by and hosted on G2.com.
One of the standout features of the Freshservice Helpdesk System is its intuitive and easy-to-navigate interface. Our support team was able to adapt to the system seamlessly, and even new hires have found it incredibly straightforward to use. This has led to a significant reduction in training time, allowing us to focus on what truly matters - delivering top-notch customer support.
The ticket management system is a game changer. The ability to categorize, prioritize, and assign tickets to specific team members has streamlined our workflow and ensured that no customer query goes unanswered. The automation options have saved us countless hours by routing tickets to the right departments and providing instant responses to frequently asked questions. This has not only improved our response times but also increased overall customer satisfaction.
Furthermore, the reporting and analytics tools provided by the Freshservice Helpdesk System have proven to be invaluable. The detailed insights into ticket volumes, response times, and customer feedback have enabled us to identify trends, areas for improvement, and opportunities for proactive customer engagement. This data-driven approach has allowed us to make informed decisions that have positively impacted our support strategy.
What truly sets the Freshservice Helpdesk System apart is its exceptional customer support. Anytime we've had a question or needed assistance, their responsive and knowledgeable support team has been there to guide us every step of the way. It's evident that they are dedicated to the success of their clients and are committed to continuously enhancing their product.
In conclusion, the Freshservice Helpdesk System has transformed our customer support operations and elevated our level of service. Its user-friendly interface, powerful features, and excellent customer support make it a must-have tool for any business looking to provide exceptional support to its customers. We are extremely satisfied with our experience and would highly recommend the Freshservice Helpdesk System to anyone in need of an efficient and reliable solution for managing customer queries. Review collected by and hosted on G2.com.
The team need to improve on Asset Management and Mobile Functionality same as web version. Review collected by and hosted on G2.com.
