Document360 Reviews & Product Details

Document360 has an appealing UI, it's easy to understand, and learn how to navigate and manage. Editing in Doc360 was always a smooth and pleasurable experience, with enough options to allow you to truly customize and streamline your self-service knowledgebase. It was easy to integrate with our team, and implementing it took little to no effort. Customer Support was always wonderful and quick to answer any questions.

I personally utilized Document360 daily, and found it to always be a powerful tool. Review collected by and hosted on G2.com.

Exporting Documentation out of Doc360 to be utilized in other software, cross-referenced, or edited elsewhere left a lot to be desired, especially utilizing the Bulk exporter which primarily spit out the files in HTML documents.

The editor at times when editing a large document tends to hiccup, but otherwise, I have no complaints. Review collected by and hosted on G2.com.

I’m a big fan of how Document360 enables easy, comprehensive knowledge base building and maintenance the nifty editor and search is powerful and on point when it comes to finding things quickly, and simplistically categorizing our team’s product docs. Review collected by and hosted on G2.com.

The only thing that annoys me is how little you can change in the homepage builder if they added more no-code flexibility or the option to have custom icons of various sizes, it would be much easier to adapt our brand without getting into CSS. Review collected by and hosted on G2.com.

I use Document360 every day.

It's easy to use whether you are writing, updating, or publishing. After authoring in Adobe FrameMaker for 25 years I was a bit leery of trying something so different. I needn't have worried. Although Document360 doesn't yet have the breadth of features FM has, the learning curve for the tool is near zero and its simplicity is a serious time-saver. Review collected by and hosted on G2.com.

They are still adding features to catch up to other writing platforms but their service is excellent and they are extremely attentive and interested in new ideas. I can't wait to see what they do next! Review collected by and hosted on G2.com.

The migration support has been exceptional so far.

There are regular updates with new features that make a significant difference.

Whenever I have issues, the support I receive via chat is always timely and helpful.

The feedback from our users has been universally positive. Review collected by and hosted on G2.com.

There are some more niche features that we would like to see for situations where two workspaces in one project have different requirements. Review collected by and hosted on G2.com.

The knowledge base platform which is integrated with edsy ai assistant.

Advacnced editor for creating the awesome articles.

Can be integrated easily with ms team for notifications. Also it's easier to customize the notifications and channel. Review collected by and hosted on G2.com.

We can not add callout icon directly through editor like confluence having it.

Also knowledge base user should have able to enable alert for required article. So they will get to know articles are published. Review collected by and hosted on G2.com.

Great support team plus online help means it's fast and easy to overcome any bumps in the road. Easy to build and edit. Technology team love it too. Review collected by and hosted on G2.com.

Could be more intuitive, search option could be improved. Review collected by and hosted on G2.com.

I love how easy it is to find and create new docs. Users are able to access information right when they need it. Customer support has always helped when we've needed. Fantastic! Review collected by and hosted on G2.com.

Can take a bit to understand the flow and how things work. Review collected by and hosted on G2.com.

Document360 offers incredible product support. Whenever I have a question, or an issue arises, I can chat right away with a support team member. This has been a huge help in our documentation journey. Review collected by and hosted on G2.com.

The article editor can be difficult to use at times; glitches can happen that will slow down work productivity, especially if I have to upload multiple articles back to back. Review collected by and hosted on G2.com.

I use Confluence and Doc360. I prefer Doc360 because it is Purpose-Built for Knowledge Bases. It has a Cleaner, More Focused UI and better version control. Review collected by and hosted on G2.com.

More Collaboration features are needed. More templates. Review collected by and hosted on G2.com.

The ease of use for setting up a site for my company's documentation. Review collected by and hosted on G2.com.

There may be a few accessibility issues at Document360 that need to be fixed in order to conform to WCAG 2.2. Review collected by and hosted on G2.com.