64 Acqueon Reviews
What I like most about Acqueon is the ease of integration with our existing CISCO UCCX system, which was made even smoother by their expert professional services team. They handled the entire setup process for us, ensuring everything was configured correctly and efficiently. The training we received was also excellent, allowing our team to quickly get up to speed on using the system. Acqueon offers a wide range of features, from call management to detailed reporting, all of which have significantly enhanced our customer care team’s performance. The platform is easy to use, and the support throughout the process made a huge difference in our overall experience. Review collected by and hosted on G2.com.
Overall, our experience with Acqueon has been great. However, there are a couple of areas that could be improved. Some of the more advanced features took our team a bit longer to fully understand and implement than we expected. While the training and support were helpful, we needed extra time to get comfortable with certain customizations. Additionally, we found that the pricing for smaller-scale licenses was a bit higher than anticipated. Review collected by and hosted on G2.com.
It’s a multitasking beast - keeps everyone compliant with the regulations, predicts when a call will actually get picked up, and even handles multiple channels like SMS and email. It’s like having a secret weapon for staying on top of customer outreach without stressing your team out. Review collected by and hosted on G2.com.
The advanced features need some getting used to - it’s not exactly ‘plug and play.’ Plus, if you’re running a shoestring operation like that small-town IT shop I worked at, the pricing might feel like a stretch. Review collected by and hosted on G2.com.
I like that this system is very flexible, and has a vast number of features to modify and utilize to fit just about any and every buisness case. Review collected by and hosted on G2.com.
Initial implementation team for our organization was incredibly hard to work with. I do not feel that this team listened to what we needed for our organization, and was very argumentative. It is also incredibly frustrating that during implemenation we did not have a resource that could differentiate between what is acqueon dependencies and what is cisco dependencies. The finger pointing back and fourth got to be a bit extreme, and it would be incredibly helpful to have someone that understand both the acqueon and cisco side of this integration to better help customers, and to explain to them when something is on the cisco side of things or when it is on the acqueon side of things. Review collected by and hosted on G2.com.
- Satisfies all critical compliance needs out of the box
- Provides business operations the ease and flexibility to configure and manage capaigns on a daily basis
- Relatively starightforward implementation of the out-of-the-box product
- Great product services/ implementation team
- Easy to integrate with CRM systems Review collected by and hosted on G2.com.
- Needs a clear model to support multi-tenant model for supporting different business units within an organization
- Restrictions on certain out-of-the-box features that cannot be customized Review collected by and hosted on G2.com.
We are financial institution with strict security protocols, and our corporate security policy restricts direct communication with SMS servers. Instead we use an internal SMS application with secure, exposed API for sending messages. Acqueon demonstrated exceptional flexibility and expertise by customizing their solution to integrate seemlessly with our internal SMS application API, rather than relying on direct SMS server communication. Review collected by and hosted on G2.com.
Missing buildin feature to integrate with SMS API. Review collected by and hosted on G2.com.
Layout and format is intuitive and real time modifications can be made intra-day. Review collected by and hosted on G2.com.
Sometimes the system can be laggy and the real time reporting could be enhanced.. Review collected by and hosted on G2.com.
Working with the project team was a great experience. They were very patient and held very detailed training sessions and would tailer to how I would learn best. During the implementation process, they were also very helpful as we worked through the best setup and assisted with any adaption that would need to be made. There are several features that allow for you to become as broad or granular as needed to meet the business need. Acqueon is also very interested in hearing and implementing ways to improve the system or ways the customer may utilize the system. Review collected by and hosted on G2.com.
We experienced cummunication barriers, but everyone we worked with was very patient and knowledgeable throughout the process. Review collected by and hosted on G2.com.
Support was very good and their knowledge base was critical for success. Review collected by and hosted on G2.com.
Tough to find times to meet during day. getting them into our system for direct access Review collected by and hosted on G2.com.
people - they are able to work in an agile fashion. very commited to making the product a success. Review collected by and hosted on G2.com.
Training.
Training- whilst we held train the trainer sessions - the documentation on the platform is not strong enough. we still find a reliance on AQN to understand how things are interrelated. Review collected by and hosted on G2.com.
