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Acqueon
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4.2 out of 5 stars
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Acqueon Reviews & Product Details - Page 7

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Acqueon Overview

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What is Acqueon?

Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships.

Acqueon Details
Product Website
Discussions
Acqueon Community
Languages Supported
German, English, French, Italian, Japanese, Spanish
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How do you position yourself against your competitors?

Acqueon is the most comprehensive Conversational Engagement Cloud and the only platform agnostic omni-channel campaign management solution that works on any contact center/communication platform of your choice. It features a built-in CDP for personalized engagement and is designed to support enterprises with even the most advanced sales, service, and collections customer engagement needs.

Seller Details
Seller
Acqueon Technologies Inc.
Company Website
Year Founded
2019
HQ Location
Dallas, Texas
Twitter
@Acqueon
489 Twitter followers
LinkedIn® Page
www.linkedin.com
319 employees on LinkedIn®
Description

Acqueon Technologies Inc. is a technology company specializing in customer engagement solutions that enhance communication between businesses and their customers. Their offerings include AI-driven software for outbound and inbound voice engagement, omnichannel communication, and analytics to improve customer interactions and operational efficiency. Acqueon's platform is designed to help organizations optimize their customer service and sales processes, ultimately driving better customer experiences. For more information, visit their website at [acqueon.com](https://www.acqueon.com/).

LM
Overview Provided by:
Lisa McDermott

Recent Acqueon Reviews

Dmitrii T.
DT
Dmitrii T.Small-Business (50 or fewer emp.)
3.5 out of 5
"It’s like hiring a tireless, rule-abiding assistant who never gets bored of dialing numbers."
It’s a multitasking beast - keeps everyone compliant with the regulations, predicts when a call will actually get picked up, and even handles multi...
Read more
Zeljko A.
ZA
Zeljko A.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great solution for the teams that are focused on outbound outreach. Easy to use, fast and reliable."
Easy to use and reliable solution for the outbound sales team.
Read more
EH
Ethan H.Enterprise (> 1000 emp.)
2.0 out of 5
"Implementation Review"
I like that this system is very flexible, and has a vast number of features to modify and utilize to fit just about any and every buisness case.
Read more

Pricing Insights

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

20 months

Perceived Cost

$$$$$
View More Pricing Information

Acqueon Media

Acqueon Demo - Campaign dashboard
Acqueon Engagement dashboard provides a holistic view of all campaigns and their progress. Campaigns can be started, paused, adjusted, or stopped on the fly. Campaigns can also be activated or scheduled, and administrators can make instant changes or clone campaigns without IT support.
Acqueon Demo - Contact Strategy and Channel Orchestration
Acqueon Engagement lets you engage in 2-way conversations with customers using voice, email, text-SMS, and messaging channels. Campaigns can leverage live agents or be automated using voicemail drops and conversational bots.
Acqueon Demo - Next Best Action
Retries and next best actions can be defined based on the outcome of previous contact attempts with great precision.
Acqueon Demo - Contact Selection Strategy and List Prioritization
A powerful Contact Selection Strategy (CSS) builder lets you prioritize contacts with the utmost precision. Contact Selection Strategies can leverage Al-predictions including Best Time To Call (BTTC), best channel to use, and propensity models (e.g. buy or churn).
Acqueon Demo - Desktop Widgets
Sellers and agents are empowered through a set of widgets that can be integrated into any application such as a contact Center agent desktop.
Acqueon Demo - CRM Connectors
Sellers and agents can also work inside a CRM application such as Salesforce.
Answer a few questions to help the Acqueon community
Have you used Acqueon before?
Yes

64 Acqueon Reviews

4.2 out of 5
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64 Acqueon Reviews
4.2 out of 5
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4.2 out of 5
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Acqueon Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
WK
Technical Support Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Acqueon?

The Acqueon Tool used, and the support from them Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

We have a couple of restriction, which hopefully will be resolved by the next release of tools Review collected by and hosted on G2.com.

Recommendations to others considering Acqueon:

For Better User Experience and minimal managing, mostly for campaigns, would like to recommend acqueon Engagement Review collected by and hosted on G2.com.

What problems is Acqueon solving and how is that benefiting you?

The Tool used help Customer interact and keep track of the activities Review collected by and hosted on G2.com.

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Helpful?
Share
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JK
Sr.Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Acqueon?

flexibility and scalability of products to meet business needs. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Suport need to be improved on customized products. Review collected by and hosted on G2.com.

Recommendations to others considering Acqueon:

Great soluitions and customization to meet business requirment. Review collected by and hosted on G2.com.

What problems is Acqueon solving and how is that benefiting you?

Stability during initial period was challenged but now it has improved but still I see more can be done to make it great. Review collected by and hosted on G2.com.

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Response from Nicolas de Kouchkovsky of Acqueon
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Thanks for your feedback. It's great to hear how you are getting value out of Acqueon. Your feedback is also helping us identify opportunities to improve and make sure you continue to enjoy the best experience.

Helpful?
Share
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Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Acqueon?

Wide range of compatibility of the current contact center infrastructure such as Cisco or Amazon Connect. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Frequent bugs and problems. Too many issues that needs to be corrected. Always run into something that does not work. Hard to work with the support team. Review collected by and hosted on G2.com.

What problems is Acqueon solving and how is that benefiting you?

Just to be able to use the dialer for the team of collections agents. Not a lot of benefits, but this is the only option available in the market. Review collected by and hosted on G2.com.

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Response from Aditya Sondur of Acqueon
Editedit

Thank you for your transparency, we're eager to connect with you to better understand your specific concerns and get things back on track. I am happy to connect you with the right teams to address the difficulties you have faced: my email is [email protected]. I hope to hear from you soon.

Helpful?
Share
Admin Approval Link
Verified User in Oil & Energy
UO
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Acqueon?

Prompt Customer Technical Support Service Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Perhaps maybe the time zone difference as to where i am based at Review collected by and hosted on G2.com.

What problems is Acqueon solving and how is that benefiting you?

Application patching issues Review collected by and hosted on G2.com.

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Response from Nicolas de Kouchkovsky of Acqueon
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We appreciate your feedback including the areas we need to perfect.

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Share
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