527 Accelo Reviews
The Accelo platform has lots of customisation opportunities in order for us to make it work for the way we do business Review collected by and hosted on G2.com.
Sometimes the features have little hickups or things hang and freeze which can be annoying Review collected by and hosted on G2.com.
I like that accelo tells me what is due today and in the future. I can plan my weeks/ months out in advance so i can see what is due and what I need to do. Review collected by and hosted on G2.com.
Sometimes there are bugs and task cards go missing in accelo. Dont like the speed and which some things load especially when timesheeting Review collected by and hosted on G2.com.
Accelo is easy to use with either a simple interface should a simple system be required or a more complicated implementation for power users. Review collected by and hosted on G2.com.
There is a steepish learning curve, but once this has been scaled the system is very powerful. Review collected by and hosted on G2.com.
Having everything in one place is amazing. From the very beginning of the sales cycle to the services we provide to our clients long-term we have the tools in Accelo that get us and our clients where we want to be. We don't have to jump from tool to tool thanks to having everything in one place. We've tried so many systems in the past, choosing Accelo was the best choice we've ever made. Review collected by and hosted on G2.com.
I dislike that the client portal doesn't have more options for the client to store and update billing information. Many of our clients were underwhelmed by the functionality and options provided there. Review collected by and hosted on G2.com.
At first, it was confusing to use but after you go along all things are interconnected so you have a lot of options to find the tasks, create time, create tasks, reply to the threads, create projects, and assign the tasks to your team members. It allows you also to see how much time you've spent on that particular activity. You can also check the clients easily through the search bar. Also, you can integrate other apps that you're using such as Microsoft Outlook. I recommend this tool especially if your business is catering to a large group of clients. The support is very accomodating too! They have self help tools that you can watch directly and learn the basics of the platform. Review collected by and hosted on G2.com.
At first, I can't download the file or spreadsheet for the time spent in the activity but due to the upgrades, they were able to update it. I think they can do more improvements in editing the dates and in editing the project plan. It's sometimes difficult to edit it out, especially if you have created a lot of tasks set on that specific milestone. Also, sometimes if you search the client's name though you're inputting the keyword, it does not show immediately you have to edit it out so that the tool would recognize it. Review collected by and hosted on G2.com.
Accelo has allowed us to put all of our project management into one place. We arecan able to handle more projects! Review collected by and hosted on G2.com.
In a dream world, Accelo would have slack like tools to be able to fully communicate on the platform. Review collected by and hosted on G2.com.
Accelo helps me stay on track with current tasks as well as moving tasks to the appropriate assigned person. I am able to easily view what is at any given status at any moment and I love that about it. Our company also uses the email integration so being able to view company emails has value to our company as well. Review collected by and hosted on G2.com.
I don't really have any dislikes, other than I know there are more capabilities I have not explored yet. Review collected by and hosted on G2.com.
I love the ability to customize client profiles with different fields. I also love the ability to export to excel at any point. It's very helpful when we are trying to look for specific clients with fields. Review collected by and hosted on G2.com.
I wish there was a back button without completely refreshing the entire section you were on. (i.e. if you go back to page 2 of clients, it sends me back to the top of the client list.) Review collected by and hosted on G2.com.
Accelo makes it easy monitor incoming support tickets and distribute them amongst my team. The ability to track the priority of tickets is fundamental and easy to use. Review collected by and hosted on G2.com.
Sometimes the triggers are difficult to setup and is quite a long process to implement Review collected by and hosted on G2.com.
